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    The passenger door hinge has been snapped off my 2020 Mazda CX-9 TC Sport

    Mazda Mazda Advice Mazda CX-9 Mazda CX-9 Advice Mazda CX-9 2020

    Just purchased a second-hand 2020 CX-9 TC Sport five-door. After purchasing and driving home it has come to my attention that the passenger door hinge has been snapped off (noticed three days after purchase when I had a passenger in the car). This car has been serviced and signed-off by Mazda and there was no mention of this when purchasing. The car is still under warranty and the door, when opened by the children, just flies open and is a safety hazard (not to mention a stress hazard if parked next to another car). It opens so fast we now don't use the front-passenger side.

    I'm not sure what I can do as we paid $43,000 for the car. Will this be something that I can claim under warranty, or something that I can bring up with the dealership that sold the car? Any advice will be greatly appreciated.

    Thanks

    Answered by CarsGuide
    14 November 2022
    David Morley

    If the door flies open when you unlatch it, it sounds as though the problem might be with the check-strap, rather than the hinge. The check-strap has the job of limiting the amount the door can open and avoid it flinging into whatever is parked beside you. If the actual hinge was the problem, the door would almost certainly drop when you opened it, making it very difficult to close again.

    In either case, though, it should be a pretty clear case of a legitimate warranty claim, and a 2020 Mazda is still well within the factory warranty period, regardless of whether you're the original owner or not.

    Take the car straight back to the dealership you bought it from and there should be no arguing over having it fixed free of charge. I'm a bit surprised a car dealership would sell a car with this sort of problem, but it might simply be that the item was overlooked when the vehicle was being prepared for sale. The bottom line is that this is Mazda's problem, not yours and according to the warranty, it should be fixed for free. The only exception to that would be if the damaged part was caused by previous crash-damage, but even then, the second-hand car warranty offered by the dealer should cover such a pre-existing problem.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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