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    Hyundai i40 exploding rear glass

    Hyundai Hyundai Advice Hyundai I40 Hyundai I40 Advice Hyundai I40 2012

    Recently, after parking my 2012 Hyundai i40 in my driveway and turning off the engine I heard a loud bang. I thought something had landed on the car only to see that the rear glass had exploded. I have not heard of this happening before, especially given that the ambient temperature was 15 degrees C. Hyundai was not helpful, they claim the glass is not a warranty item. The dealerships were equally unhelpful and would not give me priority when taking the car in to have it repaired and I had to wait a week. My children could have been hurt if they were in the car when the glass shattered. Should I pursue the warranty further or take up the matter with the Ombudsman?

    Answered by CarsGuide
    11 February 2016
    Graham Smith

    Normally the glass isn’t covered by the warranty; it comes under the wear-and-tear category and so is excluded. But a shattered rear glass would appear to be different to the regular run of glass failures. I would first attempt to negotiate with Hyundai and mount a case for compensation that they couldn’t possibly refuse. You could go to the Ombudsman, but that will take time and I would doubt if it would ultimately help.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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