Toyota Kluger Problems

While the CVT is enjoying a bit of a purple patch right now with many car-makers using it for its efficiency benefits, you’re not the only one, Gregg, that doesn’t want to own such a thing. The CVT’s history is littered with failures, although to be perfectly fair, they are a lot better now than they’ve ever been.

But even if you can accept their reliability track record, some owners will just never take to the CVT’s characteristics of allowing the engine to rev up and have the rest of the vehicle catch up. It can feel very alien and it’s hardly a sporty sensation, either.

With all that in mind, you probably should start looking at things like the two-wheel-drive versions of something like, say, the Toyota Kluger or Hyundai Santa Fe. Both are available in two-wheel-drive, both have conventional 8-speed automatic transmissions and both can haul a decent load (2000kg and 2500kg respectively). The Toyota even offers a hybrid driveline, but, sadly for buyers like you, that uses a CVT transmission.

Toyota and other car-makers had a terrible patch of quality problems with paint finishes around this time. White cars seemed to be the worst, but some other colours also started peeling for no apparent reason. When it happens, the paint can come adrift in huge sheets.

I believe the problem was eventually traced to a problem in the chemistry of the paint applied at the factory, so it would be worth checking with Toyota to see if your car was one of the affected one.

If an automatic car-wash has caused this damage, then the operator of the car-wash is the body you need to be talking to. If you’re not happy with the response form Toyota or anybody else, you can have the car independently inspected to determine whether your car has bad paint or has been somehow damaged.

The most common cause of this sort of vibration is usually an unbalanced front wheel and tyre, especially if the problem began suddenly. When new tyres are fitted, they are balanced at the tyre shop by adding small weights to the rim to literally balance the wheel and tyre assembly. But these little weights can fall off over time (or if you’ve smacked a kerb or pothole) leading to an unbalanced wheel. At which point, a vibration can set in. And since you’re feeling it through the steering, the suspicion would be that it’s a front wheel at fault.

A tyre shop should be able to check this for you and rectify the problem for a reasonable cost. If this is not the problem, then you need to start looking deeper into the suspension and possibly even the brakes. But don’t rule out a bent or damaged rim given the parlous state of this country’s roads right now.

Believe it or not, 17 litres is on the high side of things, but not out of the question in a Kluger that is driven exclusively in stop-start urban traffic. I know the official fuel consumption figure for the car is 11L/100km, but there are a few things to keep in mind with that. The first is that this is a combined urban/highway figure, so it will always be lower than the urban number. Also, this figure is achieved on a test that actually bears very little relationship with driving in the real world.

You need to keep in mind that this is a relatively large petrol engine, hauling a hefty (1900kg-plus) car around. If your Kluger is the all-wheel-drive version, there’s also a fair bit of driveline friction to overcome. Even when cruising down a highway, this will never be a frugal vehicle as the aerodynamics mean it’s moving an awful lot of air at 100km/h. Don’t forget, either, that driving style has a huge effect on how much fuel you use.

If you’re concerned, have the car tuned and serviced. Fresh spark plugs and clean filters might make a difference to your fuel use.

You could start with the established spare parts retail outlets. Many of these stock parts for all sorts of brands including, of course, Toyota. While it may come in a box that is branded something other than Toyota, chances are it will be made by the same company that supplies Toyota with its genuine parts. Be wary of really cheap replacement parts, though, as these could be cheap knock-offs from anywhere. With that in mind, stick with the known retailers who are less likely to sell you a poor quality part.

If that doesn't work, jump online as c heck out some of the cyber-retailers. A quick search at my end has confirmed that both Gates and Dayco (well known and respected brands) have stocks of the very part you're looking for through a variety of online retailers.

It’s a tough one isn’t it? But in the first instance, the filter replacement could simply have been overlooked on the job card when the mechanic was allotted to your vehicle. That said, I certainly hope you took the vehicle back and pointed out that you’d been charged for something you didn’t get. From the dealer’s reaction at the point, you might get a reasonable idea of how seriously this was taken at management level.

As for proof of oil changes, there’s a couple of things you can do. You can ask to see the old oil before it’s poured into the recycling drum, or you could even ask for a photo to be taken of the differentials and transfer-cases with their drain plugs removed to prove that the old oil was at least removed.

In the past, some car owners have even resorted to placing secret marks on various fasteners to make sure they’ve been undone by the mechanic. The trouble with that starts when the mechanic spots the mark they weren’t supposed to see. That’s when the customer-mechanic war really escalates.

The absolute best advice here is to not drive the vehicle any farther and take it straight to the Toyota dealership from which you bought it. This could be anything from a minor to a major problem, but any brand-new car that is not shifting gears smoothly and silently is a cause for concern.

The mechanics might try to convince you that this is something all Klugers do, but don’t be afraid to question that. In fact, since it’s a dealership, get them to take you for a ride in another Kluger of the same specification to see if it makes the same noises. If you’re still not happy and not getting anywhere at dealer level, try Toyota Australia’s customer service department.

The eight-speed automatic in the Kluger is a well known quantity and doesn’t seem to have any inherent weaknesses. Which means anything odd like a vibration or noise needs to be checked out before any further damage is done.

The 2022 Kluger does have Android Auto (and Apple CarPlay) but there’s a catch. While the Kluger’s Apple CarPlay will pair with a phone via Bluetooth, the Android Auto system needs the phone to be tethered to the car via USB cable. Try it again with a cable and you should have success. But it’s far from being as convenient as a Bluetooth set-up.