SsangYong is the former name of Korean SUV and ute maker KGM. Explore models available in Australia, including the Musso, Rexton and Korando.

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What you might be feeling is the vehicle shifting down a gear or two on its own. But it would be a huge jolt should the vehicle suddenly shift into low-range by itself. That’s because the low-range gearing is super-low, to enable the vehicle to produce enough torque to jump over rocks and haul itself up cliff faces and all sorts of other off-road stuff.
But whatever is going on, it’s potentially a warranty issue, so a trip back to the dealership is your next move. Having a transmissions select its own gears with no pattern to things is a great way to damage something mechanical or even cause a crash.
The law in this country allows for servicing to be undertaken by somebody other than a SsangYong dealership provided the mechanic and workshop are accredited as a recognised service centre. In fact, this concept has been a point of debate in the US recently when Telsa attempted to restrict who could and couldn’t work on its vehicles.
So, provided the servicing carried out on your car has been at the appropriate intervals and the workshop was a licensed one, there should be no argument from KGM on this. However, if the car was serviced by a backyarder or even yourself, then all bets will be off and you’ll probably be on your own.
If you disagree with the dealership’s decision, you can always talk to KGM’s Australian Customer Service division, and then, if that fails, the ACCC is your next stop.
It sounds like you’re stressing every part of your SsangYong if you’re managing to make it overheat and the suspension sag. Are you sure the caravan is within the legally allowed towing mass for the vehicle?
You could fit stiffer rear coil springs, but before you do that, check that you have the caravan loaded properly and that it’s not placing too much weight on the tow-ball. Generally, this weight should be a maximum of 10 per cent of the van’s total mass. Any more than that and you wind up with a very dangerous rig that could be dangerous to you and other road users.
For the record, the 2022 Rexton has a towing limit of 3500kg, but the trade considers this to be a pretty big ask for the 2.2-litre engine which could be the cause of your overheating problems.
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View all Ssangyong FAQsSouth Korean carmaker formed in the 1950s arrived here in 2006 with a limited model range of utilities and SUVs. It's now majority owned by the Indian Mahindra Group. Ssangyong sells the Stavic seven-seater peoplemover, Actyon dual-cab utility in 4x2 and 4x4 forms, compact 4x2 and 4x4 Korando SUV, and seven-seater Rexton SUV.
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