The engine seized in my 2021 SsangYong Musso and KGM won't honour the warranty

The law in this country allows for servicing to be undertaken by somebody other than a SsangYong dealership provided the mechanic and workshop are accredited as a recognised service centre. In fact, this concept has been a point of debate in the US recently when Telsa attempted to restrict who could and couldn’t work on its vehicles.

So, provided the servicing carried out on your car has been at the appropriate intervals and the workshop was a licensed one, there should be no argument from KGM on this. However, if the car was serviced by a backyarder or even yourself, then all bets will be off and you’ll probably be on your own.

If you disagree with the dealership’s decision, you can always talk to KGM’s Australian Customer Service division, and then, if that fails, the ACCC is your next stop.