Volkswagen Polo Gearbox & Transmission Problems

Volkswagen Polo 2012: Car won't reverse

Answered by CarsGuide 24 May 2019

It’s a dual-clutch transmission, which raises the question of a problem with the transmission or the electronics that control it. Have a dealer or an automatic transmission mechanic assess it for you.


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Volkswagen Polo 2012: Gearbox failed

Answered by CarsGuide 17 May 2019

It’s not a common fault. Given that your car has only done 94,000 km I would suggest you contact VW to see if they might come to the party with at least part of the cost of repairs as a gesture of good will.

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Volkswagen Polo 2015: Is it safe to buy?

Answered by CarsGuide 11 Jan 2019

You're pretty safe with the 2015 model; the years to avoid are really around 2010/11.

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Volkswagen Polo 2010: DSG problems

Answered by CarsGuide 30 Nov 2018

The later you can afford the better, particularly as the 2010 model is quite an old car now, without even considering the possibility of an issue with the gearbox. I would recommend you go for a model that is no more than five years old. It would be also be a good idea to have it assessed by an automatic transmission specialist.

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Broken gearbox in a 2013 Volkswagen Polo

Answered by CarsGuide 10 Aug 2018

It is unusual to have to replace a manual gearbox at any time, but to have to do it at just 199,000 km is unacceptable. Take it up with VW and see if they would cover at least part of the cost of the replacement.

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Will Volkswagen fix problems if a car that is out of warranty?

Answered by CarsGuide 23 Mar 2018

It would appear you’ve got a good claim against VW for repairing the car, even though the warranty has expired. Remember, the car is still covered by the statutory warranty under local law. It is most likely to be the same problem that has reappeared; if it is it’s a well known one. Go back to VW through the dealer and ask for the problem to be fixed again.

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Polo DSG transmission problem?

Answered by CarsGuide 18 Mar 2016

It’s a common problem. A friend of mine has one and she has taken it back to the dealer so many times to have it fixed that she has lost faith in the car and VW. Every time she has taken it in they have updated the transmission software or adjusted it, but the problem has never been fixed. My reading is that VW is saying that it is acceptable and aren’t planning to do anything more about it. Go above the dealer and speak directly to VW’s customer relations people and let them know that you will not be fobbed off.

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Replaced Polo clutch

Answered by CarsGuide 7 Dec 2015

Times have really changed at Volkswagen Australia. CEO Michael Bartsch has personally intervened in this case and is organising a like-for-like replacement to keep you in the family.

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Volksagen Polo GTI problems with DSG

Answered by CarsGuide 5 Oct 2015

I contacted VW Australia and got a result you will like. Spokesman Karl Gehling says: "We have been in touch with this customer and, based on his experience, we have offered to buy back his car. He has accepted this offer and plans to buy a new Polo GTI."


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Volkswagen Polo GTi DSG issues

Answered by CarsGuide 10 Jul 2015

Our consumer protection laws do have provisions for getting your money back or getting a replacement car, but it's not easy and you're likely to be drawn into a long and protracted process to make it happen. At the moment I would go along with VW's plan to replace the gearbox and go from there. Keep good records of what has happened to date, conversations you've had with the dealer and dealer staff, and VW, and maintain the record going forward so you have all the facts if it does prove to be an on-going issue.

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