Volkswagen Polo Problems

No car is perfect, but we've gathered everything relating to the Volkswagen Polo reliability here to help you decide if it's a smart buy.

How is oil mixing with coolant in my 2015 Volkswagen Polo?

Answered by CarsGuide 18 Sep 2020

Despite your extensive efforts to fix this problem, it appears you still have a situation where the coolant and oil are mixing. No oil should be able to mix with the coolant (or vice-versa) and if it is (which is why you’re seeing oil in the coolant tank) then you have a fairly major problem somewhere in the engine. Check the dipstick. Is the oil in the sump milky and opaque? I’m guessing it probably is, and that’s another giveaway that your engine has a major problem.

Perhaps the cylinder head itself is cracked. Maybe the engine has a split bore. Perhaps the light skimming the head received was not enough and it’s still warped. Either way, the oil and coolant are mixing and that’s bad. The fact that the oil and coolant in the bottle are being forced out of that tank suggests combustion pressure is also playing a part, once again signalling a leak between the oil, coolant and combustion areas of the engine.

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My new used 2010 Volkswagen Polo already has problems, what should I do?

Answered by CarsGuide 16 Sep 2020

Oil leaks are a pretty common complaint in a second-hand car, but if the car as sold to you with a roadworthy certificate (which it almost certainly should have been) then there’s no excuse for those to reappear within two weeks of you taking ownership. I’m always suspicious of a second-hand car with a sparkling clean engine bay, as it usually means it’s been cleaned up to hide leaks, just as you’re now discovering.

Given that you bought the car from a VW dealership, I’d be having a chat with VW Australia’s customer service and complaints people as there might be something they can do to help in getting the situation sorted out to our satisfaction. On top of that, the dealer who sold you the car has an obligation under the terms of the second-hand car warranty. In WA, that means any second-hand car less than 12 years old (which a 2010 model is) and with fewer than 150,000km travelled, has to carry a one-month warranty on faults like the ones you’ve described. Since these problems were spotted at the two-week mark and pointed out to the dealership at that point, you should be covered.

The bigger issue from your point of view, of course, is that you were told the car had never been crashed when, in fact, it appears that’s not the case. That would seem like a fairly straightforward case of misrepresentation to me, and I’d be having the car professionally inspected (try your local State motoring club) and getting in writing the fact that it’s been crashed and repaired. From there, I reckon you’d have a decent chance of getting your money back and returning the car.

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RECALL: More than 16,000 VW Polo, Golf, Jetta and Passat cars have dual-clutch transmission issue

RECALL: More than 16,000 VW Polo, Golf, Jetta and Passat cars have dual-clutch transmission issue

3 Apr 2020 · by Justin Hilliard

Volkswagen Australia has recalled 16,098 Polo, Golf, Jetta and Passat cars, and Caddy vans, over a problem with their DSG dual-clutch automatic transmission

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Volkswagen Polo 2016: Why is my car reversing when in drive?

Answered by CarsGuide 20 Sep 2019

Clearly there are problems with your car that require attention. If you’re not getting satisfaction from your dealer, contact VW Australia (1800 607 822) and lodge your complaints with them. If you feel you want to go higher, contact your state’s consumer affairs people and ask for help.

 

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What is the durability and re-sale value of a used car?

Answered by CarsGuide 23 Aug 2019

In terms of life expectancy and durability I would expect both to be about the same, but I would expect the Polo to have slightly better resale value than the Clio. Both are good cars, but I would choose the Renault because of its longer warranty.

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Volkswagen Polo 2012: Car won't reverse

Answered by CarsGuide 24 May 2019

It’s a dual-clutch transmission, which raises the question of a problem with the transmission or the electronics that control it. Have a dealer or an automatic transmission mechanic assess it for you.

 

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Volkswagen Polo 2012: Gearbox failed

Answered by CarsGuide 17 May 2019

It’s not a common fault. Given that your car has only done 94,000 km I would suggest you contact VW to see if they might come to the party with at least part of the cost of repairs as a gesture of good will.

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Volkswagen Polo and Mitsubishi Triton recalled

Volkswagen Polo and Mitsubishi Triton recalled

7 May 2019 · by Tom White

Volkswagen issues recall for potentially explosive airbag, while Mitsubishi rectifies defective side-steps.

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Volkswagen Polo 2014: losing water

Answered by CarsGuide 15 Feb 2019

It’s losing coolant. Is it running ok? Does it get hot? If the answer to those questions is ‘yes’ and ‘no’ then look for a leak from the radiator, radiator hoses, cooling system fittings on the engine. If the answers are ‘no’ and ‘yes’ then check for a leaking heard gasket.

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Volkswagen Polo 2015: Is it safe to buy?

Answered by CarsGuide 11 Jan 2019

You're pretty safe with the 2015 model; the years to avoid are really around 2010/11.

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