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Volkswagen Polo 2012: Car won't reverse

My 2012 VW Polo will not go into reverse, but will engage first and jumps into third gear, fifth and seventh. Is this a common problem, and what could be the cause?

 

It’s a dual-clutch transmission, which raises the question of a problem with the transmission or the electronics that control it. Have a dealer or an automatic transmission mechanic assess it for you.

 

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