Ford Falcon 2014 Problems

This is a pretty common issue of this generation of Falcons. The problem usually occurs if the car’s battery goes flat or has recently been replaced. Sometimes you might get the screen to reboot, but even if it does, the end is often nigh as the unit is dying. It’s worth a shot, though, so try disconnecting the relevant fuse for at least 15 minutes with the ignition turned off. If it comes good after reconnecting the fuse, you might be lucky. But you might also be simply delaying the inevitable.

The problem lies in a circuit-board within the ICC system and the fix is generally to replace the screen for an aftermarket head unit.

Depending on what you want from them either one would be a good buy. The Falcon is a reliable good car with few foibles; the Territory is also a good car if you don’t buy the early model. If you can afford it the diesel Territory would be the best choice.

With local production shutting down the big-car choices are getting fewer and fewer, but right now you can still buy a Calais if that's what you like. You can also buy an equivalent Falcon or Toyota Aurion. There are more expensive cars, from the likes of BMW, Mercedes-Benz and Audi etc. that would suit, but they come with a much higher price tag than a Calais. Others you could try are a Skoda Superb, a Honda Accord V6 Luxury if you're prepared to give up a little in size, and there's also the Chrysler 300C.

It's hard to make recommendations without knowing much about what you want. The choices of vehicles for a family of four are many and varied, as you say. I would consider a Kia Sportage SUV, Toyota Camry mid-sized sedan, or a Ford Falcon is you want a large sedan. You would certainly be better off shopping for a one to two-year-old used car.

You're in a bind and there's no easy way out. If you want to pursue it with Ford have it checked by an independent engineer registered with the RTA and have him produce a report you can take to Ford. But I would suggest instead of presenting it directly yourself enlist the help of a solicitor to write to Ford about your case and enclose the report with it.

The Commodore is more refined and a better drive than the Chrysler but don't forget the excellent Falcon XR8. It's now effectively a GT and, apart from the high seating position, has very few flaws at a great price.

If at no time was it stipulated, verbally or in writing that the car had to be delivered before June 30 I would think you have a very strong case to put to Ford. I would try Ford's Customer service people again and put it in writing this time. If that fails appeal to a higher authority within Ford, and consider having a solicitor write to the company.