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    Ford Falcon: Dealer not supporting warranty

    Ford Ford Advice Ford Falcon Ford Falcon Advice Ford Falcon 2014

    My son ordered a Falcon XR6 Turbo in May. Included in the negotiated deal and marked on the official invoice was the "3 Years Free Scheduled Servicing". Due to production problems it was not delivered until August. At the time of delivery the dealer informed my son that the "3 Years Free Scheduled Servicing" no longer applied as this was only for vehicles ordered and delivered by June 30. Ford Australia Customer Service said the same thing when my son contacted them. There is no mention of the time frame applying to the deal on the official invoice. The delays in delivering the vehicle were from the factory and not from any fault of my son. The only thing he is guilty of is ticking too many options on the order form and not wanting to purchase a "stock" car straight from the showroom. He is only 20 years old and has been working hard to achieve his goals and this car was one of them.

    After spending over $40,000 I think this is extremely disappointing from Ford Australia. What do you think and what would you do in this situation?

    Answered by CarsGuide
    16 October 2014
    Graham Smith

    If at no time was it stipulated, verbally or in writing that the car had to be delivered before June 30 I would think you have a very strong case to put to Ford. I would try Ford's Customer service people again and put it in writing this time. If that fails appeal to a higher authority within Ford, and consider having a solicitor write to the company.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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