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In 15 years as a car reviewer there have been plenty of super luxurious cars and there has been plenty of people moving. But not many super luxurious people movers. Until now. Until the Lexus LM 500h.
This people mover costs a quarter of a million dollars. And if that caught your attention you probably also want to know what that buys you. My family and I found out when we lived with the LM 500h Ultra Luxury for a week.
The CX-60 GT P50e is a new mid-spec plug-in hybrid model being offered by Mazda. It sits nestled next to its mid-sized stablemate, the CX-5, but Mazda is positioning it firmly in the premium SUV market with its equally premium price tag.
So, it shouldn’t come as too much of a surprise that this new PHEV is being pitted against brands like Lexus and Volvo, both of which are well-known as leaders in luxury.
But has Mazda created a true rival? I’ve been driving it for a week with my family of three to find out for you.
The Lexus LM 500h is luxurious, comfortable, practical, easy to drive and expensive. While it may appear to be the ultimate family car, with only four seats it's limited in terms of how many kids and their friends you can carry. On top of that, the privacy screen introduces accessibility issues to the kids you wouldn't encounter on other vehicles. If you are thinking of a Lexus people mover as your next family car I'd suggest looking at the LM 350h which has seven seats and no privacy screen. If you’re looking at a business class executive van the LM 500h would be perfect.
The Mazda CX-60 GT P50e will suit those families that don’t need the extra seats of its bigger siblings but still want some luxury and comfort. I like the features and the hybrid efficiency but don't like how it handles in the city. I got used to it but it’s not my favourite plug-in hybrid to drive and for the higher price tag, I did expect a smoother experience.
The LM 500h doesn't look real. More like a concept vehicle with its vertical face wearing that enormous grille. Feels like if you watched it for long enough you’d catch it transforming into some kind of robot. Yet, at the same time its styling is elegant and prestigious.
I have a confession to make. I used this Lexus as my office. Its interior is that comfortable and spacious. I'm also a parent and there were times where it was the quietest place to get some work done.
It also let me observe people's reactions as they walked past with their dogs not knowing what was going on inside behind those tinted windows. The people that noticed were clearly car enthusiasts as they knew what they were looking at and couldn't pass without gaping it awe.
The LM 500h’s interior is superbly plush with thick carpets, beautiful copper metallic trim and nappa leather seats.
As I’ve said, the cockpit up front is less luxurious than the extravagant first class section in the back behind that dividing wall.
And yes, I’ve seen large screens before but nothing that stretches the width of the vehicle.
For me, Mazda SUVs are a bit too similar to get me excited. It’s a case of ‘same same but different’ when they’re on the road.
Each one looks like a scaled version of the other but the GT’s body colour extends to the lower cladding and wheel arches, which makes it appear larger than the CX-5 at least.
The GT model is also set apart from the base Evolve model with the heavier use of black accents – like the gloss black side mirrors, 20-inch alloy wheels and honeycomb grille. It’s 'PHEV' and 'In-line 6' side badges are also blacked out for added sportiness.
Full LED exterior lights in Mazda’s classic slim-line look plus some added ‘in-take’ vents at the front complete the overall package.
In the cabin, there’s a strangely wide panel on the dashboard that separates the centre console from the media system and it doesn’t look right compared to the skinny air-vents and button panel that sits below it.
The interior does sport black leather-accented trims and enough soft touchpoints that there is a sense of quality throughout but I was hoping for a more luxuriously-appointed interior, given the price tag. Especially considering the top-spec CX-5 model is a good $25K more affordable.
You might be able to take Lexus out of Toyota but it's very hard to take Toyota out of Lexus and this particularly applies to the practicality of the LM 500h.
Every day I discovered new compartments, tray tables and storage areas. There are so many cabinets, lockers and hidey holes that we almost left my belongings (an entire family of plushie toy capybaras) behind because there are so many places to check.
Of course, I'm talking about the rear compartment here because up front there's not much storage. In fact, it proved to be quite a problem in that I had nowhere to put my bag with somebody sitting next to me and no area behind the front seats to stow it, either.
Talking of seats, the LM 500h only has four of them, with two up front and two in the rear. Up front, the seats are supportive and large, but the rear seats - those are, well... have a look at the images.
We’re talking two large captain's chairs that look as though they’ve been removed from the first class section of a plane.
And while this might be suitable for businesses shuttling a couple of executives to and from meetings, for a family, even with two children, the extra couple of seats a third row offers would come in handy.
The LM 350h has seven seats over three rows and no privacy screen. A far better choice for families.
For device charging there are USB ports up front and in the rear. There are wireless phone chargers for those in the back seats but not up front.
The LM 500h has a cargo capacity of 752 litres with all seats in place.
The cabin is practical with its great sense of space in both rows, which is not always the case for a mid-sized SUV. Taller families will love how much legroom there is to be had.
The front passenger can get comfortable with the eight-way power adjustments on their seat but the driver enjoys the most perks with 10-way adjustments, lumbar support and two-position memory function.
Both seats have heat function (up to three levels) and are well-cushioned for a longer trip.
The rear seats are well-padded and feature a handy 40/20/40 split-fold for internal storage. The outboard seats also have a heat function for added comfort.
My six-year old found this car to be super easy to get in and out of because of the 175mm ground clearance. He also enjoyed a good view from the wide windows and liked the amenities, like the directional air vents and reading lights.
Individual storage is decent in both rows but the front passengers get the best options with two cupholders, extra-large storage bins in each door, a glove box and a middle console, which is on the shallow side.
Back seaters get two cupholders in the fold-down armrest, small storage bins in each door and a couple of map pockets.
The technology looks upmarket with the dashboard being headlined by two separate 12.3-inch digital screens.
The multimedia system is easy enough to use but I wish Mazda enabled touchscreen access on this as it’s a pain to use the rotary selector dial while on the go.
That said, it’s fab that you get wireless Apple CarPlay and wired Android Auto, plus built-in satellite navigation.
The premium Bose sound system with its 12 speakers makes for a concert-like experience and the charging options are good throughout the car.
Up front you get two of the faster USB-C ports, a 12-volt socket and a wireless charging pad to choose from.
In the back seat you get another two USB-C ports plus a handy 220-volt (150W) port for bigger items. In the boot you get another 220-volt port but this one has 1500W capacity, so larger appliances can be hooked up.
The boot rounds out the cabin practicality with a decent 477L of capacity but you can bump it to 1726L if you fold down the rear seats. There are manual levers in the boot to do this.
The level load space makes it easy to slide things in and out and I always enjoy having a powered tailgate. A flipside to all of this room though is that you only get a tyre puncture repair kit rather than a physical spare.
The Lexus LM 500h sits at the top of its range and is without a doubt one of the most expensive people movers on Earth with its list price of $220,888.
As you would imagine the standard features list is as extensive as it is extravagant.
For starters, while the regular LM 350h has two rows of seating in the rear (seven seats all up, including the front two), the 500h has the third row removed and just two super luxurious and enormous fully reclining seats fill the entire space. It’s like a theatre back there.
That theatre theme keeps going with a media screen in the back so large it stretches the width of the vehicle. Seriously, it's a 48-inch screen to watch movies or connect to your device.
The sound system is probably the best I’ve experienced - a spine tinglingly incredible 23-speaker Mark Levinson set-up.
What else can I tell you? Those rear seats are upholstered in beautifully soft semi-aniline leather. They’re heated and ventilated with a massaging function and... ridiculously comfortable.
There’s four-zone climate control, windows which have an electronic shade that turns the glass opaque, there are wireless phone chargers in the doors and carpet throughout so thick you sink down into it as you step inside.
Our LM 500h was upholstered in the 'Solis White' leather which also brings contrasting and mesmerising copper metallic trim.
Oh, and there’s a wall with an electric glass screen that can be raised or lowered to separate the rear passengers from the driver.
I should have mentioned this earlier. The kids loved it, but these parents spent a lot of time telling the 10- and three-year old not to put the screen up again.
The rear occupants, aka the kids, can also lock the screen in place. Which they did, and so sound proof is the dividing wall that we can only just hear their uproarious laughter.
Up front, the cockpit is comfortable but it’s clear all the space and luxury is for those being driven around.
Still, the front seats are leather with heating and ventilation, there’s a 14-inch media screen and 12.4-inch digital instrument cluster, plus a head-up display. Sat nav, Apple CarPlay and Android Auto are also standard.
There are three models for the CX-60 and ours is the mid-spec model, which will cost you $80,300, before on-road costs.
You get a decent number of features in this grade, so it feels well-positioned against its rivals.
The Lexus NX350h F Sport Hybrid AWD beats it by a smidge at $80,500 (MSRP) and the Volvo XC60 Recharge Plus sits well above at $92,990 (MSRP).
As you’d expect there are some luxury items to be found, like the panoramic sunroof, heated front seats, heated leather steering wheel, and heated rear outboard seats.
You also enjoy the following as standard - dual-zone climate control, electric front seats, leather-accented trim, electric steering wheel adjustment, satellite navigation, keyless entry, a hands-free powered tailgate and a 360-degree view camera system plus a bunch of upmarket technology which we’ll touch on later.
The LM 500h is a petrol-electric hybrid with a 2.4-litre four-cylinder turbo-petrol engine which makes 202kW/460Nm and works in concert with two electric motors.
The front motor makes 64kW/292Nm and the rear makes 76kW/169Nm. The combined maximum power output of the two motors and the petrol engine is 273kW.
The LM 500h is all wheel-drive and has a six-speed automatic transmission.
The GT P50e has a 2.5-litre, four-cylinder petrol plug-in hybrid powertrain with a maximum power output of 241kW and 500Nm of torque.
This is an all-wheel drive and has an eight-speed auto transmission.
Overall, it’s fairly gutsy and you’ll be pleased with that power when you hit the open road.
On the electric motor side of things, this also has a lithium-ion battery with a relatively small 17.8kWh capacity which gives you a driving range of up to 76km when in pure EV mode.
It has a Type 2 AC charging port but it can’t be hooked onto a fast charger as it lacks the CCS DC connector.
On a 7.0kW system you should be able to get from 20 to 80 per cent in as little as 90 minutes. The household plug charging time is more like seven or eight hours, so best to leave overnight when at home.
Lexus says after a combination of urban and open roads the LM 500h should use 6.6L/100km. In our own testing we found consumption was higher at 9.4L/100km.
Worth noting my driving environment was mainly a hilly suburban one filled with school drop offs. Achieved some personal bests this week, with one long run to Sydney’s outskirts, only to return in nightmarish peak hour traffic.
Premium (95 RON) fuel is required and the tank size is 60 litres. In theory the driving range is a smidge more than 900km, which drops to around 640km using our real-world average.
The official combined cycle fuel figure is 2.1L/100km but after an almost 600km roadie and charging it twice, my real-world usage came to 6.4L.
That's a good result considering this car's power and size but you will get the best efficiency if you charge the battery regularly.
Based on my usage and the 50L tank, I’d be able to get a rough driving range of 781km.
Quite simply, driving the LM 500h is like piloting a limousine on stilts. Superbly comfortable, but with an elevated driving position that offers outstanding forward and side visibility, the LM 500h is an easy vehicle to drive for long periods of time.
A digital rear vision mirror means visibility behind is good and unobstructed by the privacy screen or the seats.
The drawbacks are down to the lack of space up front, with the driver’s chair limited in its ability to recline or slide back due to the bulkhead behind it.
And that's compounded by the lack of cabin storage for bags if the front passenger seat is taken.
As for the rear passengers there aren't many people movers offering this level of comfort, except perhaps the Zeekr 009.
Variable suspension that adjusts continuously keeps the vehicle composed and provides a high level of comfort for those in the rear. At the same time, the LM stays nice and flat through roundabouts while remaining civilised over speed bumps.
And then there's the acceleration, which, while not supercar-like is incredibly brisk for a van. The all-wheel drive system provides outstanding traction in wet and slippery conditions, too.
Our family used the LM daily for everything from school runs to shopping trips and weekends away and not only was it fun to drive, our lucky rear passengers enjoyed sitting high and being able to see clearly out their windows along with the luxury of a giant movie screen.
Well .. let’s unpack that shall we? Yes, this thing certainly has power but the biggest surprise for me was how the electric motor and combustion engine talk to one another because it doesn’t make for the smoothest driving experience in the city.
Therein lies the rub, for me. At this price point I was hoping for a smoother drive experience. In fact, it performs in the strangest of ways - when you’re accelerating, it feels like you’re in a much lower gear than you ought to be.
Almost like you’re stuck in 4WD. There is a sensation of the engine being held back and fighting you when you drive this in built up areas.
The ride comfort in the city was affected by this because it has a tendency to bunny hop/lurch when you hit corners at lower speeds. However, it has beautiful manners on the open road and that is where this model shines for comfort and handling.
In this environment the steering feels concise and you can handle winding roads at speed without much roll. It can get a little noisy in the cabin as the electric motor wheezes a lot but otherwise, it’s alright for highway driving.
Overall, it's pretty good to park and I like the tight 10.8m turning circle. The 360-degree camera system is clear, too, but coupled with the front and rear parking sensors, you won’t have any issues.
The Lexus LM 500h is yet to be tested by ANCAP so it doesn't have a safety assessment score. There is, however, a high level of safety tech onboard including AEB which can detect pedestrians, cyclists, motorcyclists and other vehicles, emergency steering assist, lane keeping assistance, road sign recognition, rear cross-traffic alert, front and rear parking sensors as well as six airbags.
For child seats there are ISOFIX points and top tether anchor mounts on the two rear seats. We have a forward facing child seat and found it easy to install.
A space-saver spare wheel is located under the boot floor.
The CX-60 has a lot of safety features I like to see on a family car and a highlight is the intelligent blind-spot monitoring system which shows the vehicles around you in a dynamic display on the instrument panel.
Other standard safety features include LED daytime running lights, lane departure alert, lane keeping aids, rear cross-traffic alert, forward collision warning, intelligent seat belt reminders, a driver fatigue monitor, front and rear parking sensors and a 360-degree view camera system.
It also has adaptive cruise control but it was a bit hit or miss. It’s quite sensitive and sometimes registers a larger vehicle, like a truck, as still being in your lane despite overtaking.
It has autonomous emergency braking with car, pedestrian, cyclist and junction assist detection that’s operational from 10–80km/h (although the car detection is operational from 4.0–160km/h).
I’m happy to say this system works well – a ‘roo jumped out in front of me this week and the car performed an emergency stop with plenty of room to spare.
It achieved a maximum five-star ANCAP safety rating from testing done in 2022 and it has eight airbags, including a driver’s knee- and a front centre airbag.
There are ISOFIX child seat mounts on the outboard seats and three top tethers and while two seats will fit best, you might get lucky with three skinny booster seats. There’s also plenty of room when a 0-4 rearward facing child seat is installed.
Lexus covers the LM 500h with a five-year, unlimited kilometre warranty.
The Lexus Encore Platinum program is complimentary for LM owners for three years, providing 24-hour roadside assist, a loan vehicle or pick-up/return service at service time, 'On Demand' vehicle evaluation options, valet and airport parking benefits as well as exclusive offers and event opportunities.
Servicing is recommended annually or every 15,000 kilometres, and impressively, pricing is capped at $695 per service over five years.
The ongoing costs are pretty reasonable. It comes with a five-year/unlimited km warranty which is usual for the class. It also has capped-price servicing for five-years or up to 75,000km, whichever occurs first.
Services cost an average of $518, which is a little expensive for this class but servicing intervals are fine at every 12 months or 15,000km, whichever occurs first.