What's the difference?
Fact: almost one in every two mid-sized (2.5-3.5-tonne GVM) commercial vans sold in Australia is a Toyota HiAce. And if you take note of the diverse range of businesses that rely on this ubiquitous workhorse, as we did recently, you can appreciate its widespread appeal.
Apart from countless couriers and tradies, the HiAce is favoured by a vast range of businesses from locksmiths and pool maintenance specialists to window cleaners and mobile coffee baristas.
To ensure the HiAce maintains its broad business appeal, Toyota has recently released an upgraded range with enhanced active and passive safety features, improved instrumentation, electric power steering and other refinements. We recently spent a week at work with the latest offering to determine if its market dominance is justified.
There’s another ute in town, and this time it’s from MG. The new MG U9 is offered in three grades, and we’re family-testing the flagship Explore Pro.
It lands with a seriously impressive list of standard equipment and the promise of genuine off-road ability. But it’s clear MG isn’t just dipping a toe into the dual-cab market, it’s diving right in.
Does this newcomer have what it takes to challenge the segment heavyweights, or does it need to prove its toughness before earning the trust of Aussie ute fans?
The HiAce maintains its staggering 50 per cent share of the mid-size commercial van market for numerous compelling reasons including its versatility, as evidenced by the diverse range of Aussie businesses that rely on it. Toyota’s latest suite of safety and other upgrades makes it even better.
The MG U9 Explore Pro has genuinely surprised us. It’s not without quirks as some safety tech can be annoying, and it’s a bit thirstier than expected but it’s a solid, practical family ute with great features, and capable 4x4 performance. Stylish, comfortable, and still relatively affordable, I like this one a lot.
Apart from the recent safety upgrades, our LWB test vehicle resolutely adheres to a design that’s been perfected through decades of hard yakka.
Its simple and robust unitary chassis features MacPherson strut front suspension, a leaf-spring live rear axle, rack and pinion steering and (on all automatic variants) four-wheel disc brakes.
The HiAce’s traditional rear-wheel drive layout has an inherent traction advantage over front-wheel drive rivals, particularly when towing and hauling heavy loads on low-grip surfaces.
It also ensures the front wheels can be turned sharply enough for its 3210mm wheelbase to deliver an impressively tight 11.0-metre turning circle. And its 1990mm height also allows access to underground loading docks and multi-storey car parks.
There’s no load-floor liner or cabin bulkhead included as standard equipment, but both are available as Toyota genuine accessories. The use of unpainted plastic bumpers is designed to best withstand the wear and tear often evident in these areas on hard-working vans.
The cabin is spacious and airy, with a neat and functional dash design featuring large and clear instrumentation and (thankfully) physical dials and buttons rather than distracting touchscreens for the main controls that are easy to reach and operate. It’s a commercial van that’s easy to live with.
At 5.5 metres long and with a bonnet that seems to stretch on forever, the MG U9 wouldn’t look out of place lined up alongside American ute giants. It’s big, bold and unapologetically muscular. So, if you’re into that tough, road-dominating look, this one’s right up your alley. The bonus, though, is that it’s not quite as massive as its Yankee cousins, so you get all the presence without the parking anxiety (well, you'll get some).
The front end makes a statement with its huge LED lighting signature and chunky 20-inch alloys, while the squared-off stance and flared guards give it that “ready for anything” vibe. Which helps sell the idea that this ute looks built to take on the world, whether that’s a muddy trail or a suburban carpark.
Step inside and the cabin continues the theme. Every design element builds on the tough exterior aesthetic, from the wide, supportive seats and oversized centre console to the panoramic sunroof and expansive dual media displays that wrap around the driver’s view.
I love the gear shifter design because it looks like the throttle of a jet and has a really satisfying hand feel. There’s even a thoughtful safety feature, with a window breaker tool that's tucked neatly under the lid of the centre console. It’s one of those features you hope never to need, but it’s reassuring to know it’s there.
Overall, the U9’s cabin feels modern and impressively put together, with good textures, soft-touch materials, and just enough flair to keep it interesting.
With its hefty 2260kg kerb weight and 3300kg GVM, our test vehicle has a 1040kg payload rating. So, it’s a genuine one-tonner and up to 120kg of that can be carried on Toyota’s triple roof-rack set.
The HiAce is also rated to tow up to 1500kg of braked trailer and with its 4800kg GCM rating (or how much weight it can legally carry and tow at the same time) it can carry its maximum payload while towing its maximum trailer weight. So, that’s more than 2.5 tonnes of combined cargo-carrying capacity, which would comfortably meet or exceed most job requirements.
Its cavernous cargo bay, which offers 6.2 cubic metres of load volume, is accessed from either side through sliding doors with 1010mm-wide openings, or through rear barn-doors with 180-degrees opening to allow easy forklift access.
The cargo bay is 2530mm long, 1760mm wide and 1340mm high, with 1268mm between the rear wheel housings allowing up to two standard Aussie pallets or three Euro pallets to be carried, secured by a choice of six load-anchorage points.
An unusual feature is the roof’s full-length internal lining, which we suspect contributes to at least some suppression of tyre noise emanating from the rear-wheel housings. The walls and doors are neatly lined to mid-height and there’s ample internal lighting.
Generous cabin storage includes a bottle-holder and bin in each front door, small bottle/cupholders in the centre and either side of the dash, plus a single glove box. The console between the seats offers another two bottle-holders plus generous internal storage, which is topped by a large hinged lid that can also serve as a storage tray or work desk.
The MG U9 Explore Pro offers plenty of cabin space, and it’s easy to get comfortable in both rows. Even with a full load of passengers, you never feel cramped, which is commendable in this segment. Despite its 220mm ground clearance, getting in and out is easy thanks to wide door apertures, sturdy grab handles, and handy side steps. You might still need to give little ones a hand, but my exuberant nine-year old loves hopping in and out (sometimes even via the tray window).
The doors themselves can feel a bit heavy to open when you’re parked on a slope. Inside, each door has an ‘easy-open’ button instead of a traditional handle. Listen, it’s a cool touch, though arguably a bit over-engineered for a ute. Just remember, the exterior door buttons aren’t for keyless entry, they’re also easy-open switches, so you’ll still need the key fob to lock the vehicle.
Seat comfort is excellent. The powered front seats are well-padded with long bases and heating, while the driver scores the ultimate setup with ventilation and massage functions. The second-row bench is firmer but still comfortable for longer journeys. Families will find two ISOFIX and top-tether anchor points, though using a rearward-facing child seat might be tricky if you’re on the shorter side.
There are enough storage options throughout the car to keep the cabin looking neat. Up front, there’s a shallow glovebox, long door bins with mini shelves, and a large centre console with a sliding top tray. The centre console also houses a wireless charging pad, USB-A and USB-C ports, and the car’s only 12-volt socket, plus two cupholders and a dedicated phone slot.
In the back, there are deep map pockets, door bins with bottle holders, and two cupholders in the fold-down armrest. Rear passengers also get directional air vents, USB-A and C ports, and heated outboard seats which is a nice feature in this class.
Up front, the dashboard features a curved panoramic display combining dual 12.3-inch screens. The media system’s touchscreen is responsive and easy enough to use, though some functions (including seat controls) are buried in menus. Thankfully, you can customise the homepage with shortcuts to your most-used features. The system includes wireless Apple CarPlay and Android Auto, built-in navigation, and an Amazon Music app (though you’ll need an Amazon Prime subscription to use it).
A digital rearview mirror is standard in this grade and while you can revert back to a regular mirror, it defaults to 'on' every time you get in the car. It's annoying that you have to find the hidden button on the mirror and change it each time you want to drive somewhere.
As for the tray, it’s big enough for a standard pallet and offers a 770kg payload capacity. The spray-on liner, full-size spare wheel, and powered tailgate come standard, while the Explore Pro’s built-in tailgate step (rated to 170kg) is a genuinely useful addition. There are several tie-down points, including some on a track system, plus a single tray light for when you’re loading up after dark.
The base model LWB HiAce two-seater van comes standard with Toyota’s signature 2.8-litre four-cylinder turbo-diesel (shared by all HiAce models) and manual gearbox for a list price of $51,880, but our test vehicle is equipped with a six-speed automatic and rear barn-doors which raises the price to $54,630.
Other standard equipment includes Vanilla White paint, 16-inch steel wheels with replaceable plastic covers, 215/70R16 tyres and a full-size spare, halogen headlights and DRLs, leather-accented steering wheel with multiple remote functions, power-adjustable lumbar support on the driver’s seat, a USB port and 12-volt cabin sockets, an 8.0-inch touchscreen to control the two-speaker multimedia system with Apple CarPlay/Android Auto connectivity and more.
Recent upgrades to optimise driver comfort include a new 7.0-inch digital driver’s instrument cluster (previously analogue) with nine selectable displays, plus a new refrigerant to improve air conditioning performance (even though the previous system was always ice cold), an electronic parking brake on automatic models to replace the old-school mechanical lever and electric power steering to replace Toyota’s traditional hydraulic power assistance for reduced steering effort and more advanced lane-keeping smarts.
The latest safety upgrades include ‘lane trace assist’ which is designed to help the HiAce remain in the centre of its lane when the adaptive cruise is activated (see Driving).
There’s also a new ‘emergency driver support system’ which works with lane trace assist to detect if the driver has become unresponsive when adaptive cruise is activated. If the driver doesn't respond to audio and visual alerts, the system is designed to activate the hazard lights and bring the vehicle to a safe and steady stop.
Other upgrades include ‘safe exit assist’ which links with the van’s blind-spot monitor to improve safety when exiting the vehicle on the roadside, by issuing alerts when passing vehicles or cyclists are detected.
Cruise control functionality has also been expanded, with automatic grades like ours getting ‘full-speed function’ which can automatically stop the vehicle and then resume moving without the driver needing to intervene. This is especially useful in heavy stop-start city traffic.
Passive safety has also been improved with an additional centre airbag which protects driver and passenger from colliding in an accident.
The MG U9 arrives with a line-up of three grades, and we’re testing the flagship Explore Pro, which wears a sharp price tag of $60,990 before on-road costs.
That positions it against other value-focused Chinese utes like the LDV Terron 9 Evolve, which shares similar underpinnings (and even some exterior shaping) but undercuts the MG with its $58,937 drive-away price tag. There’s also the GWM Cannon Alpha Ultra, slightly more affordable again at $57,490 drive-away.
The similarly sized Foton Tunland has just arrived and the flagship V9-S undercuts them all at $49,990 before on-roads.
However, I’d argue the Explore Pro’s mix of genuine adventure capability and well-executed premium features makes it feel like the better-value option overall.
Standard equipment is generous, with leather upholstery, powered front seats, heated front and rear outboard seats, and even ventilation and massage functions for the driver. The powered tailgate includes a built-in step rated to 170kg, and there’s also a full-size spare wheel.
Tech and comfort highlights extend to dual 12.3-inch displays, dual-zone climate control, a panoramic sunroof, digital rearview mirror, and an eight-speaker JBL premium sound system.
Connectivity is just as comprehensive, with wireless Apple CarPlay and Android Auto, digital radio, AM/FM radio, an Amazon Music app, over-the-air updates, USB ports, and built-in satellite navigation. All of these features combine to give the U9 a surprisingly high-end feel for the price.
Our test vehicle also includes the optional ‘Smart Hatch’ package, which adds $5490 to the price. It brings a powered rear window (a feature my kid absolutely adores), along with folding rear seats and a folding rear hatch, allowing you to extend the load space beyond the tray, which is a clever touch for families and weekend adventurers alike.
Toyota’s well-proven (1GD-FTV) 2.8-litre, four-cylinder, turbo-diesel produces 130kW of power at 3400rpm and, in auto models like ours, 450Nm of torque between 1600-2400rpm. Its Euro 5 emissions compliance doesn’t require AdBlue, which minimises maintenance and running costs.
The refined six-speed torque converter automatic offers the choice of sequential manual-shifting. Fuel efficiency is optimised with full torque converter lock-up on fourth, fifth and sixth gears, along with overdrive on fifth and sixth to minimise engine rpm when highway driving. The traction advantage of rear-wheel drive is enhanced by an electronically controlled automatic limited-slip diff.
All MG U9 grades come with a 4x4 drivetrain and share the same 2.5-litre four-cylinder turbo-diesel engine, producing 160kW of power and 520Nm of torque. That’s competitive for the segment and supports a 3.5-tonne braked towing capacity, which is right in line with most of the established players.
The eight-speed automatic transmission features low-range gearing, multiple terrain modes, and front and rear differential locks, so there’s plenty here to keep off-road enthusiasts happy. However, its ground clearance and wading depth (220mm and 550mm, respectively) are on the lower side compared with some rivals, which might limit just how far you’ll want to push it off the beaten track.
Toyota claims combined cycle (urban/extra-urban) average consumption of 7.8L/100km. Our 328km of testing was conducted with the engine’s auto start/stop function switched off and comprised the usual mix of city, suburban and highway driving, of which about one third was hauling a near-maximum payload.
Our own figure, calculated from fuel bowser and tripmeter readings, was 10.7L/100km. That’s still within the usual 2.0-3.0L/100km discrepancy between official and real-world figures and not bad for a vehicle weighing more than 2.2 tonnes driven mostly in metro settings and hauling more than one tonne during our test. So, based on our real-world consumption, you could expect a driving range of around 650km from its 70-litre tank.
The Explore Pro has a claimed combined fuel consumption of 7.9L/100km, and with its 80L fuel tank, that gives a theoretical range of up to 1012km. In real-world use which includes school runs, grocery trips, and a longer highway stint, our results were a touch thirstier than expected at 9.4L/100km and that's not even carrying a serious load. Still, for a fully equipped 4x4 ute, its not terrible.
The driving position is comfortable thanks to a well-sorted combination of supportive seating with power-adjustable lumbar support, a leather-rimmed steering wheel that’s adjustable for height and reach and a large left footrest for extra support.
The standard kerbside sliding door includes a large window, which partly reduces the huge blind spot over the driver’s left shoulder created by the cargo bay’s solid walls.
Fortunately, the HiAce also comes standard with blind-spot monitoring to ensure safe lane-changing on multi-lane roads, while its rear cross-traffic alert and rear-view camera are equally valuable when reversing out of driveways into busy traffic.
The new electric power steering has more noticeable changes in turning weight compared to the more linear hydraulic system it replaces. Its variable-ratio assistance feels even lighter at parking speeds for easier manoeuvrability and becomes increasingly firm and direct as road speeds increase.
Ride quality is reasonably supple when unladen or lightly loaded and the 2.8-litre turbo-diesel, with its sizeable 450Nm of torque, has strong low-rpm response and displays good flexibility in city and suburban driving.
Internal noise levels below 80km/h are acceptable, but like all vans can become intolerable at highway speeds due largely to tyre roar emanating from the rear-wheel housings. So, if you do lots of highway travel, we’d recommend fitting Toyota’s genuine accessory solid bulkhead to insulate the cabin from this noise.
The six-speed auto’s shift calibrations feel like they’re getting the best out of this engine, particularly fuel-efficient highway travel which requires less than 2000rpm to maintain 110km/h. The sequential manual-shifting function can be handy in certain situations, though, like hauling/towing heavy loads in hilly terrain.
To test its GVM rating we forklifted 830kg into the cargo bay, which combined with our crew of two equalled a total payload of 1010kg that was only about 30kg less than its 1040kg limit.
The stout rear leaf-springs only compressed about 30mm, which left more than 60mm of static bump-stop clearance that was more than enough to ensure there was no bottoming-out on our test route.
Its ample torque made light work of hauling this payload in city, suburban and highway driving as well as our 13 per cent gradient, 2.0km-long set climb at 60km/h, which it easily cleared in third gear.
Engine braking on the way down, in a manually-selected second gear, wasn’t as robust but within expectations given the one-tonne-plus payload it was trying to restrain.
We also tested what we safely could of the HiAce’s latest safety upgrades in road use, which all worked as intended. The ‘lane trace assist’ function when using adaptive cruise control was outstanding, as it resolutely kept the vehicle centred in its lane even around curved stretches of multi-lane highway, without the driver needing to intervene.
The Explore Pro delivers decent power with minimal lag when accelerating from a standstill, though you’ll want to ease off the throttle a bit as the tyres can slip if you’re too enthusiastic. There’s a real sense of deep power reserves, making it easy to maintain speed on hills without feeling strained.
Handling is impressive with steering that feels well-balanced - not too light, not too firm. The suspension is forgiving while still providing enough feedback to keep you confident on the road. Corners are tackled with minimal body roll, which is reassuring in a vehicle of this size.
For a diesel, the cabin is quieter than expected, though wind and road noise creep in at higher speeds. Around town, it delivers a surprisingly refined experience.
Visibility is a bit mixed. The higher seating position gives a commanding view out front, but the thick B-pillars and the digital rearview mirror can occasionally hinder your sight lines.
Being a long vehicle at 5.5 metres, paired with a 13.3-metre turning circle, means you sometimes need to be selective about parking. Ramps can be fun to do… or embarrassing if you misjudge your angle and it's often easier and safer to back into a space. The 360-degree camera system is excellent and makes manoeuvring a lot less stressful, though.
The HiAce comes with a fresh maximum five-star ANCAP rating awarded in 2025 and a top-tier Platinum rating in ANCAP’s commercial van collision avoidance assessment. Both rankings are courtesy of the latest safety upgrades, which enhance the HiAce’s existing suite of features that includes AEB with pedestrian and daytime cyclist detection, speed sign recognition, blind-spot monitoring, rear cross-traffic alert, front and rear parking sensors, reversing camera and lots more.
The airbag count runs to eight - dual front, side chest, side head, centre and driver's knee.
The MG U9 carries a maximum five-star ANCAP safety rating from 2024 testing, though it’s based on results from the Maxus eTerron 9, an overseas electric ute. Our Explore Pro comes with seven airbags, including a front centre airbag and curtain airbags covering both rows which is a reassuring setup for a family vehicle.
The list of safety features is extensive with blind-spot monitoring, forward and rear collision warning, rear cross-traffic alert, tyre pressure monitoring, and hill descent control all included.
However, some systems can feel overly intrusive. The biggest culprits are traffic sign recognition, lane keeping aid, and the driver monitoring system, which deliver physical alerts via a shuddering steering wheel and audible warnings. While you can customise a driving profile to mute or disable some of these features, it must be activated every time you start the car, which can be a little annoying in daily use.
The adaptive cruise control is okay to use when there's low traffic but otherwise, it's best to leave it off.
There's autonomous emergency braking with car, cyclist, pedestrian and motorcycle detection and it's operational from 8.0 - 140km/h but it's typical to see that range begin from 5.0 to 180km/h at least.
The HiAce is covered by Toyota's five-year/unlimited km warranty which is in line with competitors like the Ford Transit Custom and Hyundai Staria Load but lags behind the LDV Deliver 7's seven-year term.
Scheduled servicing is a relatively short six months/10,000km interval, whichever occurs first. Capped price for the first 10 scheduled services up to five years/100,000km totals $3650, which is $365 per service or $730 annually.
Toyota currently has 275 dealers across its vast Australian network located in metro, rural and regional areas. Toyota dealerships are also service centres.
The MG U9 comes with a five-year/unlimited kilometre warranty, which can be extended to seven years or up to 200,000km if you service the vehicle through MG directly. There’s also a five-year pre-paid servicing program, with total servicing costs of $2395, which is reasonable for this segment.
Services are conveniently spaced at 12-month intervals or every 15,000km, whichever comes first, making maintenance straightforward and predictable.