What's the difference?
Fact: almost one in every two mid-sized (2.5-3.5-tonne GVM) commercial vans sold in Australia is a Toyota HiAce. And if you take note of the diverse range of businesses that rely on this ubiquitous workhorse, as we did recently, you can appreciate its widespread appeal.
Apart from countless couriers and tradies, the HiAce is favoured by a vast range of businesses from locksmiths and pool maintenance specialists to window cleaners and mobile coffee baristas.
To ensure the HiAce maintains its broad business appeal, Toyota has recently released an upgraded range with enhanced active and passive safety features, improved instrumentation, electric power steering and other refinements. We recently spent a week at work with the latest offering to determine if its market dominance is justified.
Sole traders, SMEs, transport companies and corporate fleets are potential customers LDV is aiming at with its new eDeliver7 electric van range, which competes in Australia’s mid-sized (2.5-3.5-tonne GVM) commercial van segment.
The Chinese manufacturer claims the eDeliver7’s combination of quiet operation, reduced maintenance costs, no battery impact on cargo space and, critically, more competitive pricing is ideal for businesses looking to build ‘sustainable’ fleets.
As the number of battery electric van offerings continues to grow, we recently spent a week in one of the new eDeliver7 variants to see if it can offer a viable alternative to diesel powertrains that traditionally dominate this competitive market segment.
The HiAce maintains its staggering 50 per cent share of the mid-size commercial van market for numerous compelling reasons including its versatility, as evidenced by the diverse range of Aussie businesses that rely on it. Toyota’s latest suite of safety and other upgrades makes it even better.
There’s room for improvement, but that room is getting smaller. For urban daily fleet or solo operation, using the convenience of back-to-base overnight charging, it offers a compelling alternative to diesel in terms of real-world driving range, performance, payload, warranty/servicing costs... and zero tailpipe emissions.
Apart from the recent safety upgrades, our LWB test vehicle resolutely adheres to a design that’s been perfected through decades of hard yakka.
Its simple and robust unitary chassis features MacPherson strut front suspension, a leaf-spring live rear axle, rack and pinion steering and (on all automatic variants) four-wheel disc brakes.
The HiAce’s traditional rear-wheel drive layout has an inherent traction advantage over front-wheel drive rivals, particularly when towing and hauling heavy loads on low-grip surfaces.
It also ensures the front wheels can be turned sharply enough for its 3210mm wheelbase to deliver an impressively tight 11.0-metre turning circle. And its 1990mm height also allows access to underground loading docks and multi-storey car parks.
There’s no load-floor liner or cabin bulkhead included as standard equipment, but both are available as Toyota genuine accessories. The use of unpainted plastic bumpers is designed to best withstand the wear and tear often evident in these areas on hard-working vans.
The cabin is spacious and airy, with a neat and functional dash design featuring large and clear instrumentation and (thankfully) physical dials and buttons rather than distracting touchscreens for the main controls that are easy to reach and operate. It’s a commercial van that’s easy to live with.
The SWB Low Roof rides on a 3000mm wheelbase, which is 366mm shorter than the LWB models. As a result, its compact 4998mm overall length makes it well suited to work duties that require quick steering response and easy manoeuvrability in tight spaces. Plus its 1990mm height allows easy multi-storey car park access.
The front wheel-drive chassis has MacPherson strut front suspension, a leaf-spring solid-beam rear axle and four-wheel disc brakes, with the 77kWh lithium-ion battery mounted beneath the floor to optimise cargo bay volume.
It has a clean and streamlined appearance, with a functional grille that is “required to cool any later ICE (internal combustion engine) variants” according to LDV. So, in this application, it serves no purpose other than a styling feature.
Dark grey composite mouldings are used on the lower body sections to absorb the unsightly bumps and scrapes often inflected on these areas in hard-working vans.
The cabin’s interior has an upmarket look that creates a nice working environment, with a harmonious mix of colours, seat fabrics and soft-touch materials that display good fit and finish.
However, there’s no bulkhead to separate the cabin from the cargo bay, resulting in not only higher noise levels but also no protection for occupants from shifting cargo.
The cabin floor is covered in non-slip rubber finished in a smart ‘checker-plate’ pattern that's easy to wipe clean. The dash layout is uncluttered and the controls are easy to reach and intuitive to use. The transmission shifter is a stalk on the steering column.
Although the passenger bench seat has no adjustments, the centre position is surprisingly spacious, even for people my height (186cm) as it provides about 60mm of knee clearance from the dash. However, the centre passenger must also sit with their feet in a split-level position, due to a higher centre-floor section.
With its hefty 2260kg kerb weight and 3300kg GVM, our test vehicle has a 1040kg payload rating. So, it’s a genuine one-tonner and up to 120kg of that can be carried on Toyota’s triple roof-rack set.
The HiAce is also rated to tow up to 1500kg of braked trailer and with its 4800kg GCM rating (or how much weight it can legally carry and tow at the same time) it can carry its maximum payload while towing its maximum trailer weight. So, that’s more than 2.5 tonnes of combined cargo-carrying capacity, which would comfortably meet or exceed most job requirements.
Its cavernous cargo bay, which offers 6.2 cubic metres of load volume, is accessed from either side through sliding doors with 1010mm-wide openings, or through rear barn-doors with 180-degrees opening to allow easy forklift access.
The cargo bay is 2530mm long, 1760mm wide and 1340mm high, with 1268mm between the rear wheel housings allowing up to two standard Aussie pallets or three Euro pallets to be carried, secured by a choice of six load-anchorage points.
An unusual feature is the roof’s full-length internal lining, which we suspect contributes to at least some suppression of tyre noise emanating from the rear-wheel housings. The walls and doors are neatly lined to mid-height and there’s ample internal lighting.
Generous cabin storage includes a bottle-holder and bin in each front door, small bottle/cupholders in the centre and either side of the dash, plus a single glove box. The console between the seats offers another two bottle-holders plus generous internal storage, which is topped by a large hinged lid that can also serve as a storage tray or work desk.
With a typically hefty 2300kg EV kerb weight, its 3650kg GVM allows for a sizeable 1350kg payload rating which is more than competitive with ICE rivals.
It’s also rated to tow up to 1500kg of braked trailer but with its 4250kg GCM (or how much it can legally carry and tow at the same time), that would require a substantial 900kg reduction in vehicle payload to 450kg to avoid exceeding the GCM. So, keep these numbers in mind if you plan to tow heavy.
The cargo bay is lined to mid-height and accessed through a kerbside sliding door with 990mm opening width, or through symmetrical rear barn-doors with 180-degree opening that’s handy for forklifts or when accessing loading docks.
The load floor, with its non-slip rubber surface, is 2547mm long and 1800mm wide with 1390mm between the rear wheel-housings.
That means it can carry up to two standard 1165mm-square Aussie pallets, two 1000mm x 1200mm Euro pallets or up to three 800mm x 1200mm Euro pallets.
And with its 1328mm internal height, it offers a competitive 5.9 cubic metres of load volume.
It’s also equipped with six load anchorage points plus bright LED lighting and a large handle at the front of the side-door opening to assist access.
Cabin storage includes a bottle-holder and bin in each front door, plus smaller bins above and below. There are also bottle/cupholders on each side of the dash and the driver has small bins on each side of the steering column.
There’s also a single glove box and a slender storage shelf above it for small items. And the centre seat’s backrest folds forward and flat to reveal a small work desk, with two more cupholders and an elastic strap to hold documents or laptops in place.
The base model LWB HiAce two-seater van comes standard with Toyota’s signature 2.8-litre four-cylinder turbo-diesel (shared by all HiAce models) and manual gearbox for a list price of $51,880, but our test vehicle is equipped with a six-speed automatic and rear barn-doors which raises the price to $54,630.
Other standard equipment includes Vanilla White paint, 16-inch steel wheels with replaceable plastic covers, 215/70R16 tyres and a full-size spare, halogen headlights and DRLs, leather-accented steering wheel with multiple remote functions, power-adjustable lumbar support on the driver’s seat, a USB port and 12-volt cabin sockets, an 8.0-inch touchscreen to control the two-speaker multimedia system with Apple CarPlay/Android Auto connectivity and more.
Recent upgrades to optimise driver comfort include a new 7.0-inch digital driver’s instrument cluster (previously analogue) with nine selectable displays, plus a new refrigerant to improve air conditioning performance (even though the previous system was always ice cold), an electronic parking brake on automatic models to replace the old-school mechanical lever and electric power steering to replace Toyota’s traditional hydraulic power assistance for reduced steering effort and more advanced lane-keeping smarts.
The latest safety upgrades include ‘lane trace assist’ which is designed to help the HiAce remain in the centre of its lane when the adaptive cruise is activated (see Driving).
There’s also a new ‘emergency driver support system’ which works with lane trace assist to detect if the driver has become unresponsive when adaptive cruise is activated. If the driver doesn't respond to audio and visual alerts, the system is designed to activate the hazard lights and bring the vehicle to a safe and steady stop.
Other upgrades include ‘safe exit assist’ which links with the van’s blind-spot monitor to improve safety when exiting the vehicle on the roadside, by issuing alerts when passing vehicles or cyclists are detected.
Cruise control functionality has also been expanded, with automatic grades like ours getting ‘full-speed function’ which can automatically stop the vehicle and then resume moving without the driver needing to intervene. This is especially useful in heavy stop-start city traffic.
Passive safety has also been improved with an additional centre airbag which protects driver and passenger from colliding in an accident.
The new single-motor eDeliver7 range consists of four models, comprising SWB Low Roof and LWB Low Roof with a 77kWh battery, plus LWB Low Roof and LWB High Roof with an 88kWh battery.
Our SWB Low Roof test vehicle is the entry-level model, with a list price of $59,990 plus on-road costs. That’s considerably higher than diesel rivals like the Ford Transit Custom 320S ($55,990), Hyundai Staria-Load ($46,740) and Toyota’s dominant HiAce ($50,886).
Our example, finished in 'Blanc White', comes standard with 16-inch steel wheels and 215/65R16 tyres plus a full-size spare. There’s also a Type 2 11kW AC charging cable, dusk-sensing LED headlights with DRLs, front/rear fog lamps, heated door mirrors, reversing camera and more.
The keyless-entry cabin offers seating for three, comprising a driver’s bucket seat and two-passenger bench seat with heating for the two outer seating positions (tough luck if you’re in the middle during winter).
The driver’s seat has multiple manual adjustments including lumbar support and base-cushion rake, plus a fold-down inboard armrest.
There’s also a 4.2-inch LCD instrument cluster, electronic parking brake and a heated multi-function synthetic leather steering wheel with height (but no reach) adjustment.
A big 12.3-inch touchscreen controls the four-speaker multimedia system, which includes digital radio and Apple/Android connectivity. There are also two USB ports and a 12-volt socket, an extensive safety menu and more.
Toyota’s well-proven (1GD-FTV) 2.8-litre, four-cylinder, turbo-diesel produces 130kW of power at 3400rpm and, in auto models like ours, 450Nm of torque between 1600-2400rpm. Its Euro 5 emissions compliance doesn’t require AdBlue, which minimises maintenance and running costs.
The refined six-speed torque converter automatic offers the choice of sequential manual-shifting. Fuel efficiency is optimised with full torque converter lock-up on fourth, fifth and sixth gears, along with overdrive on fifth and sixth to minimise engine rpm when highway driving. The traction advantage of rear-wheel drive is enhanced by an electronically controlled automatic limited-slip diff.
Our test vehicle has a permanent magnet synchronous electric motor which produces up to 150kW of power and 330Nm of instant torque, delivering drive to the front wheels via a single-speed transmission.
The driver can select three levels of regenerative braking intensity. We used the strongest setting to ensure optimum battery top-ups when driving. This setting also requires minimal use of the brake pedal, due to powerful retardation each time the accelerator is released.
There’s also a choice of three drive modes. ‘Eco’ ensures minimal battery drain but performance is restrained and speed is capped at 90km/h. ‘Normal’ offers a good compromise in engine response and energy use, with speed increased to 120km/h. ‘Power’ is also capped at 120km/h but offers the most energetic performance and consumes the most energy.
Toyota claims combined cycle (urban/extra-urban) average consumption of 7.8L/100km. Our 328km of testing was conducted with the engine’s auto start/stop function switched off and comprised the usual mix of city, suburban and highway driving, of which about one third was hauling a near-maximum payload.
Our own figure, calculated from fuel bowser and tripmeter readings, was 10.7L/100km. That’s still within the usual 2.0-3.0L/100km discrepancy between official and real-world figures and not bad for a vehicle weighing more than 2.2 tonnes driven mostly in metro settings and hauling more than one tonne during our test. So, based on our real-world consumption, you could expect a driving range of around 650km from its 70-litre tank.
LDV claims our test vehicle’s 77kWh battery can deliver a (WLTP) driving range of up to 318km. The battery was fully charged when we collected the vehicle and we drove 211km. This comprised mostly city and suburban driving, about 50km of which was hauling a one-tonne-plus payload.
At the completion of our test, the dash display was claiming average energy consumption of 26kWh/100km. So, based on that figure, LDV’s claimed range of more than 300km from a single charge (unladen) is credible.
The 77kWh battery takes about eight hours to charge from five to 100 per cent using an 11kW AC home charger, or around 43 minutes for 20-80 per cent using a 78kW DC charger.
The driving position is comfortable thanks to a well-sorted combination of supportive seating with power-adjustable lumbar support, a leather-rimmed steering wheel that’s adjustable for height and reach and a large left footrest for extra support.
The standard kerbside sliding door includes a large window, which partly reduces the huge blind spot over the driver’s left shoulder created by the cargo bay’s solid walls.
Fortunately, the HiAce also comes standard with blind-spot monitoring to ensure safe lane-changing on multi-lane roads, while its rear cross-traffic alert and rear-view camera are equally valuable when reversing out of driveways into busy traffic.
The new electric power steering has more noticeable changes in turning weight compared to the more linear hydraulic system it replaces. Its variable-ratio assistance feels even lighter at parking speeds for easier manoeuvrability and becomes increasingly firm and direct as road speeds increase.
Ride quality is reasonably supple when unladen or lightly loaded and the 2.8-litre turbo-diesel, with its sizeable 450Nm of torque, has strong low-rpm response and displays good flexibility in city and suburban driving.
Internal noise levels below 80km/h are acceptable, but like all vans can become intolerable at highway speeds due largely to tyre roar emanating from the rear-wheel housings. So, if you do lots of highway travel, we’d recommend fitting Toyota’s genuine accessory solid bulkhead to insulate the cabin from this noise.
The six-speed auto’s shift calibrations feel like they’re getting the best out of this engine, particularly fuel-efficient highway travel which requires less than 2000rpm to maintain 110km/h. The sequential manual-shifting function can be handy in certain situations, though, like hauling/towing heavy loads in hilly terrain.
To test its GVM rating we forklifted 830kg into the cargo bay, which combined with our crew of two equalled a total payload of 1010kg that was only about 30kg less than its 1040kg limit.
The stout rear leaf-springs only compressed about 30mm, which left more than 60mm of static bump-stop clearance that was more than enough to ensure there was no bottoming-out on our test route.
Its ample torque made light work of hauling this payload in city, suburban and highway driving as well as our 13 per cent gradient, 2.0km-long set climb at 60km/h, which it easily cleared in third gear.
Engine braking on the way down, in a manually-selected second gear, wasn’t as robust but within expectations given the one-tonne-plus payload it was trying to restrain.
We also tested what we safely could of the HiAce’s latest safety upgrades in road use, which all worked as intended. The ‘lane trace assist’ function when using adaptive cruise control was outstanding, as it resolutely kept the vehicle centred in its lane even around curved stretches of multi-lane highway, without the driver needing to intervene.
There’s no handle on the driver’s windscreen pillar to assist climbing aboard, or a driver’s left footrest, both of which would be welcome additions. The driver’s seat is comfortable and the flat-bottom steering wheel with height adjustment provides ample space.
It has clear eyelines to the large door mirrors but vision through the central rear view mirror is obscured by the thick central join of the symmetrical rear barn-doors, which is wide enough to block vision of a vehicle travelling behind. Asymmetric doors would alleviate this.
Being a solid-walled van, there’s a huge blind-spot over the driver’s left shoulder, but fortunately the left door-mirror is assisted by blind-spot monitoring. And there’s rear cross-traffic alert when reversing out of driveways or loading docks. These active aids should be mandatory on all solid-walled vans.
We’re often critical of steering and ride quality in Chinese LCVs but the eDeliver7 has refreshing chassis refinement, from its responsive and nicely-weighted steering to its relatively supple unladen ride quality.
The single 150kW/330Nm electric motor provides an effortless surge of acceleration in all drive modes, with the Power setting producing enough instant torque to make the front tyres chirp on occasions.
Its near-silent operation also ensures deceptive acceleration, which is why the absence of a digital speedo is a glaring omission and needs to be included.
The EV silence, though, is largely negated at speeds above 80km/h due to tyre roar emanating from the rear wheel-housings, which can be intrusive enough to require raised voices. Noise-absorbing materials in the cargo bay (like the HiAce’s full-length roof-liner) would be useful.
To test its load-hauling ability, we forklifted 975kg into the cargo bay. Combined with our two-man crew, this 1155kg payload was less than 200kg shy of the van’s 1350kg limit.
The rear leaf-springs barely flinched under this loading as they compressed only 25mm, which engaged large cone-shaped jounce rubbers above the springs that provide a smooth-riding second stage of support.
Impressively, changes in ride quality and acceleration were minimal, as it proved more than competent in hauling this big payload on a congested city and suburban test route which typified the urban environments these vehicles are designed for.
The HiAce comes with a fresh maximum five-star ANCAP rating awarded in 2025 and a top-tier Platinum rating in ANCAP’s commercial van collision avoidance assessment. Both rankings are courtesy of the latest safety upgrades, which enhance the HiAce’s existing suite of features that includes AEB with pedestrian and daytime cyclist detection, speed sign recognition, blind-spot monitoring, rear cross-traffic alert, front and rear parking sensors, reversing camera and lots more.
The airbag count runs to eight - dual front, side chest, side head, centre and driver's knee.
No ANCAP rating at this stage but it does boast a solid suite of passive and active features including six airbags, AEB, front collision warning, blind-spot monitoring, rear cross-traffic alert, lane-keeping, speed sign recognition, front/rear parking sensors, reversing camera, adaptive cruise, tyre pressure monitoring, adjustable overspeed alarm and more.
The HiAce is covered by Toyota's five-year/unlimited km warranty which is in line with competitors like the Ford Transit Custom and Hyundai Staria Load but lags behind the LDV Deliver 7's seven-year term.
Scheduled servicing is a relatively short six months/10,000km interval, whichever occurs first. Capped price for the first 10 scheduled services up to five years/100,000km totals $3650, which is $365 per service or $730 annually.
Toyota currently has 275 dealers across its vast Australian network located in metro, rural and regional areas. Toyota dealerships are also service centres.
LDV's warranty for the eDeliver 7 is five years/160,000km whichever occurs first, plus five years/unlimited km roadside assist.
The lithium-ion battery has a separate eight year/250,000km warranty.
Scheduled servicing is every two years/30,000km, with a capped-price of $1393 applying to the first three services up to six years/90,000km. That’s an average cost of only $464 every two years.