Toyota HiAce vs Isuzu D-Max

What's the difference?

The rear barn-door option brings a significant boost in versatility, ensuring Toyota’s dominant market leader not only maintains its vast customer base but potentially expands it to include forklift-reliant operators who have previously overlooked the HiAce.

Given we had to wait 55 years for this barn-door option, we hope we don’t have to wait another half a century for a fold-down inboard armrest on the driver’s seat, which is now the only item missing from an otherwise formidable workhorse specification. 

Unquestionably rugged, capable, and surprisingly comfortable, the D-Max is the quintessence of the modern ute formula: (Almost) everything you need, with none of the things you don't.

While it's still missing a handful of bells and whistles compared to some of its notable rivals, it's easy to see why this Japanese stalwart punches above its weight in the Aussie and New Zealand sales charts.

Everything counted for, this one (LS in NZ, LS-U in Australia) is even my pick of the range, though I'd be tempted to splash for the X-Terrain (or at least the optional heated seats) if I lived on NZ's icy South Island.

It’s a typically robust design comprising MacPherson strut front suspension, a leaf-spring live rear axle that’s excellent for load-carrying, variable-ratio rack and pinion steering and four-wheel disc brakes on all automatic variants, like ours.

The rear-wheel drive chassis has an inherent traction advantage over front-wheel drive vans, particularly on loose or slippery surfaces and with heavy payloads. 

Its 1990mm height allows access to underground and multi-storey car parks and its 3210mm wheelbase boasts an impressively tight 11.0-metre turning circle.

The two-tone dash layout is neat and functional with easy-to-use controls and instrumentation. 

There’s still no fold-down inboard armrest for the driver’s seat to enhance comfort on long hauls, but given we had to wait more than half a century for a barn-door option, we know Toyota won’t be rushed on these decisions.

The D-Max backs its rugged reputation with tough looks, which have been brought up to a more contemporary style for this latest generation.

The signature Isuzu 'kabuto' grille brings with it instant recognition of the brand’s industrial robustness as also worn by its medium- and heavy-duty trucks.

A strong bodyline featuring a new geometric theme for the brand, light fittings and all, looks ready to rumble, and combines nicely with the high ride height, thick tyres, and big wheel arches to sell the idea of this truck's off-road prowess.

One thing I might like the most about the overall guise is how it avoids being delicate. This D-Max continues the simple panel work which looks as though it’s ready to be coated in mud and not easily damaged.

Again, it’s not as iconic a design as the tough American styling of the Ranger or the more refined looks of the new Amarok, but it still looks and feels more modern than most of its rivals, particularly the dated HiLux.

Chrome is tastefully applied on this LS-U grade to uplift the design ever so slightly, at least compared to the blacked-out pieces on lower variants.

Hopping in the cabin and the geometric theme is continued in the seats, wheel, and across the dash with the vent fittings.

It's even mirrored in the little digital element in the dash, where each side of the pattern serves as the temperature and fuel gauge, respectively.

Little touches like this help the interior feel more consistent and thoughtfully designed than the previous (and decidedly industrial-feeling) D-Max, so props to the brand for including it.

It’s also much more comfortable than the previous D-Max, with a more generous application of soft-touch surfaces, welcoming seats clad in tough cloth material, and in this grade, carpet floors.

Ours had thick rubber floor mats to help protect the carpet beneath, but lower grades get vinyl flooring for all your agricultural adventures.

Overall, I like it. There’s just enough luxury and modern features in the cabin for it to be very liveable, while maintaining an honest, practical feel.

With its 2225kg kerb weight and 3300kg GVM, the HiAce has a genuine one-tonne-plus payload rating of 1060kg, and up to 120kg of that can be carried on the roof using Toyota’s genuine accessory triple-bar roof rack set. 

It also has a braked tow rating of up to 1500kg and with a GCM (how much it can legally carry and tow at the same time) of 4800kg, it can carry its peak 1060kg payload while towing that weight, which is a versatile set of numbers for a working van.

Cargo bay walls and doors are lined to mid-height, the roof is internally lined and there’s ample internal lighting. 

It’s accessed from either side through sliding doors with 1010mm-wide openings, or from the rear through the barn-doors which are both equipped with demisters/windscreen wipers and can swing open to 180 degrees. 

Each door also has a simple brace which can hold them at 90 degrees opening if required.

The cargo bay offers a sizeable 6.2 cubic metres of load volume, measuring 2530mm long, 1760mm wide and 1340mm high. 

With 1268mm between the rear wheel housings and six floor-mounted load anchorage points, it can carry up to two standard 1165mm-square Aussie pallets or up to three 1200 x 800mm/1200 x 1000mm Euro pallets. 

Its spacious driver’s cabin has numerous storage offerings including a large-bottle holder and bin in the base of each front door, small-bottle/cupholders in the centre and on either side of the dash, plus a single glove box.

The centre console is well designed, comprising an open storage tray at floor level and a large lidded box between the seats. 

This not only has cavernous internal storage but there’s also an external shelf at the front, two large-bottle holders at the rear and another shallow tray set into the lid, which when closed can double as a handy work desk. 

On the topic of practicality, this D-Max has a useful and spacious cabin.

For what it’s worth, I like the cloth seat trim available on this grade, which strikes me as hard-wearing and easy to clean.

The seats are also wide and have significant padding and bolstering so you’re comfortable and don’t get thrown around too much.

The wheel is reach and height adjustable, while the seats manually slide back and forward, but have electric adjust for lumbar. Many who use this truck for adventure or agricultural applications will prefer a manually sliding seat, so I see this as fair.

It was easy for me to find my own driving position, and I had very good visibility over the bonnet, out the rear window, and down the side, with generous wing mirrors (which, no doubt, will also come in handy when towing). 

The cab is quite high, so the addition of side-steps in this grade was a welcome touch for my much shorter partner to be able to clamber in and out of the cab easily.

In terms of amenity for front passengers, there are large bottle holders and map pockets in each door, a further two large bottle holders in the centre console alongside the manual handbrake, a bay underneath the climate controls suitable for phones (though finished in a hard plastic material, so things may slide about), a small but deep armrest console box, and a decent-sized glove box.

Of course, Isuzu carries over additional pop-out cupholders in the dashboard, apparently an important feature amongst the truck's dedicated fan base.

Isuzu has maintained physical controls, particularly for climate functions which are operated via a line of toggles, as well as maintaining physical buttons for core functions of the multimedia suite, like volume and a home shortcut.

Sadly, the 9.0-inch multimedia set-up is let down by ugly, basic software, but it gets the job done, and most of the time you’ll be negotiating with phone mirroring anyway.

Wireless CarPlay is a nice touch, but bring a cable, because it isn’t paired with a wireless phone charger.

The back seat is similarly generous, offering solid leg and headroom, and the shapely seat trim continues, which goes a long way to ensuring your passengers don’t have to feel like an afterthought.

While I would have liked the rear doors to open a little wider, in case you wanted to fit a child seat for example, the cabin width is impressive.

The rear seat backs can be folded down should you want to store bulky objects, or even fit a second battery or power converter behind for camp or work set-ups.

Rear passengers are also treated to a USB outlet, dual adjustable air vents, a large bottle holder in the doors, pockets on the backs of the front seats, and a flip out coat hook. Accessibility is helped along by big handles on the inside of the B-pillar.

The tray offers healthy dimensions and in this case comes with a plastic ISUZU-embossed tub-liner, though you’ll have to fork out extra for a tonneau cover.

The tie-down anchor points are also located high on the sides, with none in the base of the tray, which was frustrating as I couldn’t ocky strap my ski equipment down, although I could fit my 172cm long skis in there on an angle.

The tailgate scores a soft-open piston, which is nice. You won’t have to pay extra for a tow receiver, though, as it comes standard on this grade.

Again, the D-Max is also missing a few tricks found standard on rivals, like the Ranger's tray side-steps. Still, aftermarket support for D-Max tray accessories remains strong.

Tray dimensions come in at 1570mm long, 1530mm wide, and 490mm deep, with 1122mm between the wheel arches.

Which D-Max do we have for this adventure test? It’s the upper mid-spec LS-U. At least, that’s what we call it in Australia. In New Zealand, this truck is simply called the LS, although the spec matches exactly.

In Australia you’re looking at a price-tag of $61,000, before on-road costs, for a 4x4-equipped dual-cab model, while in NZ the same truck costs NZ$68,490 (AU$62,993).

Advantage Australia. We also win in other areas, check out the ownership section for more.

Either way, this grade comes equipped with two-tone 18-inch alloy wheels clad in Bridgestone highway terrain tyres, LED headlights, a 9.0-inch multimedia touchscreen with wireless Apple CarPlay and Android Auto connectivity, a reversing camera with rear parking sensors, chrome exterior highlights, cloth interior trim with carpet floors, keyless entry and push-start ignition, heated wing mirrors, a tyre pressure monitoring system, a six-way manual adjust driver’s seat with power lumbar support, aluminium side steps, dual-zone climate control, a tow bar receiver, and a plastic tub liner for the tray.

In Australia there’s also a slightly upgraded LS-U+ ($63,500) which offers this spec in 4x4 only with the addition of leather seat trim and heated front seats, as well as eight-way power adjust settings for the driver.

It also scores illuminated vanity mirrors in the sun visors (something my partner took pleasure in reminding me of).

In NZ, this is an option pack for the LS (4x4 dual-cab only), valued at NZ$2000. These are features otherwise only available on the flagship X-Terrain in both countries (AU$67,500). 

Equivalent-spec rivals in this 4x4 dual-cab space include the Ford Ranger XLT ($62,490), Mitsubishi Triton GSR ($56,940), Nissan Navara ST-X ($58,445) and Toyota HiLux SR5 ($62,490), not to mention this truck’s platform-mate, the Mazda BT-50 XTR ($59,130).

It sits at the upper-end of the pack then, for price, but utes are sold on reputation, of which the D-Max has no shortage.

Is it good value? If you’re okay opting for Japanese dependability and a completely under-stressed drivetrain combined with a solid towing capacity, then, for sure.

However, newer rivals like the Ford Ranger and Volkswagen Amarok offer more SUV like luxuries in the cabin, a more thorough and modern-feeling multimedia suite, as well as a bigger V6 engine. So it’s all a trade-off.

HiAce’s venerable (1GD-FTV) 2.8 litre four-cylinder turbo-diesel produces 130kW at 3400rpm and in auto models like ours a meaty 450Nm of torque between 1600-2400rpm. 

Maintenance procedures are simplified by its Euro 5 emissions compliance which doesn’t require AdBlue.

A smooth-shifting Aisin (AC60E) six-speed torque converter automatic optimises fuel economy with full converter lock-up on fourth, fifth and sixth gears, along with overdrive on fifth and sixth for relaxed highway driving. It also offers the choice of sequential manual-shifting if required. 

The live rear axle is equipped with an electronically-controlled automatic limited-slip diff, which optimises the inherent traction advantage of rear-wheel drive.

One of the D-Max's strongest attributes is the powerplant residing under its bonnet.

Re-purposed from the brand’s medium-duty truck range, the 3.0-litre four-cylinder (4JJ3-TCX) turbo-diesel engine produces 140kW/450Nm, and is mated to a six-speed Aisin-sourced torque converter automatic transmission.

Drive is sent primarily to the rear wheels, with a selectable '4H' mode which can be switched to on the fly at up to 100km/h, as well as a low-range '4L' mode.

This new-generation version also scores a built-in rear differential lock and snorkelled diff breathers to increase wading depth (now 800mm).

While power isn’t as high as its six-cylinder rivals, this engine has a reputation for longevity and strength, and just in terms of driving feel and torque delivery, it feels more straightforward than many of its 2.0-litre twin-turbo rivals.

Suspension is delivered via a coil-sprung double wishbone set-up in the front, and leaf springs in the rear with gas shock absorbers. There are disc brakes in the front with drums at the rear.

Important off-road figures include a 30.5-degree approach angle, 19-degree departure angle, and a 23.8-degree breakover. Total ground clearance is 240mm.

Payload is 990kg in the LS-U with GVM coming in at 3100kg. Towing capacity is 3500kg for a braked trailer or 750kg unbraked.

Toyota claims an official combined cycle average of 8.2L/100km. 

After 215km of testing, without a load and with the automatic engine stop-start function switched off, our figure based on trip meter and fuel bowsers readings came in slightly higher at 9.8L/100km. 

This single-digit economy was achieved purely in city and suburban driving, which is thrifty for a large commercial vehicle weighing more than two tonnes. 

So, based on our figures, you could bank on a ‘real world’ driving range of around 700km from its 70-litre tank.

The D-Max LS-U has an official combined cycle consumption figure of 8.0L/100km which sounds a little ambitious.

In my week with the truck I travelled 300km, largely on sealed roads, but with a healthy amount of 4H usage on some unsealed, steep, and snowy tracks, as well as a lot of topography changes in mountainous Otago. 

The result was 10.4L/100km. It’s over the official number, but reasonable considering the conditions the truck was subjected to. The D-Max has a 75-litre fuel tank, and has a diesel particulate filter.

Theoretical range is close to 940km, dropping to around 720km based on our real-world number.

The big front doors swing wide open to provide easy access to the cabin, where it’s easy to find a comfortable driving position given ample seat adjustment that includes lumbar support, plus a height-and-reach-adjustable wheel and big left footrest. 

Responsive steering and strong braking, combined with a reasonably supple ride quality when empty or lightly loaded, makes for a comfortable daily work environment. 

This is enhanced by commendably low internal noise levels for a van without a bulkhead between the cabin and cargo bay. We suspect the full-length roof lining helps here.

Like all panel vans, the solid-walled cargo bay creates a huge blind-spot over the driver’s left shoulder which can’t be avoided. And the central join of the barn doors obscures vision through the cabin’s rear-view mirror.

However, the portrait-shaped door mirrors are a decent size and combined with a suite of driver aids like blind-spot monitoring, rear cross-traffic alert, rear parking sensors and reversing camera, a competent driver can easily steer clear of trouble. 

And it has easy manoeuvrability thanks to the tight 11-metre turning circle and lightness of the variable-ratio steering at parking speeds.

 The 2.8-litre turbo-diesel has good flexibility with strong low-rpm response thanks to its ample 450Nm of torque. 

The smooth and snappy shift protocols of the six-speed auto optimise engine response, which is most evident in stop-start city and suburban driving. 

It also delivers relaxed and economical highway travel, particularly with the cruise control activated, with overdrive requiring less than 2000rpm to maintain 110km/h.

Our D-Max was put to work clambering up the snow-encrusted mountains of the Otago region in NZ, exploring unsealed hills for hiking, and heading up to the region's popular ski locations.

The most immediate advantage of having a 4x4-capable vehicle in these environments is being able to sail right past most snow chain stations without having to deal with the inconvenience of fitting the things unless it’s a particularly icy day, and it did get close on some occasions when there was a dumping of snow.

Nevertheless, I was impressed by the level of grip offered by the stock Bridgestone Dueler H/Ts fitted in such low-traction conditions.

And while we didn’t explore the edges of the 4x4 system’s ability in deep mud or at full articulation, you could feel the additional traction at play keeping the truck heading where it was pointed on the dirt, grit, and snow we covered.

While the power figures from the 3.0-litre engine aren’t as impressive as some rivals, the big four-cylinder engine effortlessly pushes through rough terrain with plenty in reserve.

It feels unstressed and the slick-shifting automatic never kicked up issues.

It’s quite clever when heading downhill, with a simple squeeze of the brake pedal enough to get it to kick down and hold a gear to control your descent. Useful in the snow.

We switched up to 4x4 on-the-fly at about 50km/h as we passed 2WD chain stations. It takes a handful of seconds, and is a neat ability for not holding up a column of all-wheel drive vehicles behind you.

Under heavy acceleration, like entering a 100km/h zone, the engine is quite noisy, missing some of the refinement of its smaller capacity or six-cylinder rivals, and there’s a little extra noise and vibration at these speeds.

But at commuting velocity where the torquey engine doesn’t need to exert itself, refinement is impressive.

In fact, the D-Max seems quite liveable as a daily driver thanks to its great cabin features, superb visibility, and speed responsive steering, making it a breeze to negotiate alleyways and parking lots with its ultra-light feel at low speed in 2WD.

It firms up the faster you go, or for those worried about a vague steering feel when venturing off the tarmac, it immediately becomes full of feel when you switch up to 4H.

I would have liked nicer software, though. It doesn’t make the most of its little digital panel nestled between the analogue dials in the instrument cluster, which, aside from the fuel consumption and tyre pressure screens, doesn’t show particularly useful information.

The main issue is the large multimedia screen. It works wonderfully with wireless Apple CarPlay, but the stock software you’ll need to use to program the built-in navigation, radio, and settings is ugly and clumsy, albeit simple to use.

One thing I particularly liked about the D-Max this time around was its ride.

The suspension seems like a standard ute set-up with the coils in the front and leaf springs in the rear, but Isuzu has seemingly tuned the agricultural feel out (like the steering, clearly a response to negative feedback from the previous-generation truck).

The ride is now excellent, proving supple over all sorts of terrain, and at a variety of speeds.

The rear is particularly impressive, with forgiving leaves which prevent too much of the usual ladder-chassis jiggle, and stop the rear bouncing around too much on corrugated surfaces when unladen.

This nice ride is no doubt helped along by the very agreeable wheel size and tyre combination, which allows plenty of rubber for soaking up hits.

The new Ranger may have an even better ride, but the D-Max is better sorted than the current HiLux, that’s for sure.

Overall we’re left with a ute which is as ready for daily duties as it is eating up dirt, snow, and work. Other than the over-and-above luxury standards set by the Ranger and Amarok what more can you ask for?

The D-Max was built with Australia’s strict safety requirements in mind, and to that end, its safety equipment is of a high standard, even on the base SX 4x2.

Modern active equipment includes auto emergency braking with turn assist, lane keep assist with lane departure warning, blind-spot monitoring with rear cross-traffic alert (which automatically switches off when towing), driver attention alert, and adaptive cruise control with stop-and-go function.

Additional equipment at this LS-U grade includes rear parking sensors and a tyre pressure monitoring system.

The D-Max features an impressive array (for a ute) of eight airbags, and has dual ISOFIX and top tether mounting points on the outboard rear seats.

The D-Max has a maximum five-star ANCAP safety rating to the tough 2022 standards.

Interestingly, in our time with the car, we found on days with sub-zero temperatures and a layer of frost, the front-facing crash prevention items, like auto emergency braking and lane keep assist would not function, as they rely on a stereo camera system (as opposed to a radar) atop the windscreen which cannot focus when covered in a layer of frost.

This would be remedied in a few minutes of running the front defogger at maximum temperature to melt the ice, but this serves as a reminder of the flaws of a stereo-camera set-up, and to add extra caution when the outside temp dips below zero.

The HiAce is covered by a five-year/unlimited km warranty.

Scheduled servicing is set at relatively short six month/10,000km intervals, whichever occurs first. 

Capped-price of $290 per service covers the first six scheduled services over three years or 60,000km.

Isuzu offers a six-year or 150,000km warranty in Australia, which is an extra year over a lot of its rivals. But frustratingly, it’s distance-limited, a potential issue given how many of these utes are used by long-distance travelling caravanners and the like.

Count your blessings, though, because our Kiwi friends are only treated to a three-year/100,000km warranty on the same truck.

You can get up to seven-years of roadside assistance in Australia if you stick with Isuzu’s official service schedule and network, while in NZ this is covered for three years or 100,000km under the same conditions.

Australians also score a seven-year/105,000km capped price service program which costs between $335 and $799 per visit, for a yearly average of $527, which you might be surprised to learn is actually more affordable than the HiLux ($580 per year), mainly because the HiLux needs to be serviced twice as often.