Ford Focus Gearbox & Transmission Problems

Ford warranty issue

Answered by CarsGuide 24 Feb 2017

We'd like to think that our cars would last longer and not give us trouble, but the reality is quite different to that. The ZF 6-speed gearbox is a troublesome one that can fail, as yours appears to have done. But as Ford has pointed out to you your Territory is out of warranty, although that doesn't end Ford's responsibility to back the product. You could pursue a full payment for replacing the transmission from Ford, but I doubt you would have any success. Should you choose to do that contact your state Consumer Affairs people in Perth for advice and support. But in my view your best course of action would be to accept Ford's offer of part payment.

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Focus transmission shuddering

Answered by CarsGuide 6 Jan 2017

I would have an independent automatic transmission mechanic assess it and if that confirms that your fears are correct take it back to Ford. But if you do that you need to be prepared to argue because Ford will not roll over easily. You could also contact your state consumer affairs department and seek their advice. We have been told about a case of an owner taking Ford to VCAT in Victoria over a different issue, but similar to yours in that Ford was rejecting an owner’s claim and the owner won.

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Does Ford have a transmission fix for Focus?

Answered by CarsGuide 25 Nov 2016

We asked Ford to confirm the claims of your Ford salesman, and while we were told they would get to us after checking with their technical people they haven't. It's a tricky situation given that there is an on-going class action suit over the transmission, so I'm not surprised we didn't get a response from Ford. I doubt the claims very much, I suspect there's no truth in them, and the salesman was spinning you a line hoping to land a sale.

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Ford Focus transmission shuddering

Answered by CarsGuide 23 Sep 2016

Ford's offer is pathetic. The trade-in value for your 2014 Focus is $12,000-$14,000, not the pitiful $5000 you have been offered. That shows how much Ford values the cars they produced. Start by going to Consumer Affairs and enlisting their help to negotiate a better deal, also consider joining the class action against Ford being run on this issue.

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Ford Focus: Will Ford buy-back my lemon?

Answered by CarsGuide 9 Sep 2016

I doubt that Ford would buy the car back from you outright, they would be more likely to offer you a trade-in deal on a new car. As a guide I would expect you would get $11,000 to $12,000 as a trade-in on your car. Talk to Ford and find out what they are offering; you can then consider your options. If you feel it's not enough you could go to the consumer affairs people, or join the class action that's being run on this problem.

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My Ford Focus is a lemon and Ford will not help, what can I do?

Answered by CarsGuide 2 Sep 2016

I feel your pain, but you really are stuck with your car, particularly now that you have joined the class action against Ford. You can try and negotiate a trade-in deal on your car, but it’s unlikely that Ford will be willing to deal with you given that you are, in effect, suing them. You are correct in your criticism of the consumer laws in this country, but that doesn't help you in the short term when you need to get out of your car at minimum cost to you. The best course of action is to stick with the class action and see it through.

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Common Focus transmission problem?

Answered by CarsGuide 2 Sep 2016

You are spot on, there are others with the same problem, and the cars should be recalled and fixed. Instead of talking to the dealer, you would be better off talking directly to Ford through its customer service (13 3673). You could also contact Bannister Law about their class action lawsuit.

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What's a good car to replace a Holden Cruze?

Answered by CarsGuide 22 Aug 2016

Thanks for the tip, it's a good one.

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Focus clutch shuddering

Answered by CarsGuide 12 Aug 2016

There are no hard and fast rules unfortunately, so you are relying on your skills of negotiation and Ford doing the right thing. I think you should get your money back, but that's being unrealistic. Ford has been doing deals to buy cars back, and that would appear to be your best bet to get out of the car. The dealer would probably offer you $14,500 to $16,500 as a trade-in, but your car is worth more like $18,000-$20,000 as a private sale, which is the minimum I would be trying to get Ford to pay.

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Focus Ambiente clutch problems

Answered by CarsGuide 29 Jul 2016

The deal you have been offered is the same one that has been offered to many other owners in your situation, so you're not being treated differently to others. 

You won't get a refund, or simply be given a new car in exchange for yours. The simplest way out is to weigh up the offer of the discounted price on a new car, together with the trade-in the dealer might offer you, and see if that works for you. If you don't want to go down that path you could join the class action lawsuit that is in train over this issue, but that's likely to be a long drawn-out process and you would need to be patient.

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