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    Focus transmission shuddering

    Ford Ford Advice Ford Focus Ford Focus Advice Ford Focus 2014

    I have a 2014 Ford Focus automatic, which has currently done approx. 38,000 km. I have taken it back to Ford on four occasions and each time I have raised my concerns with the transmission slipping and shuddering and I get the same answer "that it meets Ford specifications etc." They reset the transmission and reflash the ECU, but nothing else is done about it. I'm afraid that it is getting worse and I turn corners and it neutralizes. I have spoken to their customer service team about replacing the vehicle or giving me a full refund and they have told me they will do nothing and to take it to any other dealer I liked to have it rechecked. Any suggestions?

    Answered by CarsGuide
    5 January 2017
    Graham Smith

    I would have an independent automatic transmission mechanic assess it and if that confirms that your fears are correct take it back to Ford. But if you do that you need to be prepared to argue because Ford will not roll over easily. You could also contact your state consumer affairs department and seek their advice. We have been told about a case of an owner taking Ford to VCAT in Victoria over a different issue, but similar to yours in that Ford was rejecting an owner’s claim and the owner won.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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