Ford Focus Gearbox & Transmission Problems
Ford Focus 2013: Is the transmission reliable?
There are known problems with the double-clutch gearbox in the Focus and there is a class action under way from some unhappy owners. But I have had success for several CarsGuide readers in getting their cars right.
Ford Focus: Transmission malfunction fix
Good to hear from someone who is happy with the auto transmission in their Focus. Others could do well to have their car updated if they haven't already done so.
Ford Focus transmission problems
There is legal action under way in Australia from some unhappy owners of cars with double-clutch gearboxes. Ford executive Stephen Kruk says: "We encourage customers to work with their local dealers on their individual circumstances. Ford is committed to providing its customers with top quality vehicles. We are equally committed to addressing potential issues and responding quickly for our customers. We have addressed the majority of our customers' questions and are pleased with our ongoing improvement in customer satisfaction levels."
Focus transmission fault
Recalls only happen when there is a potential safety issue involved, the clutch problem on the dual-clutch transmission in the Focus isn't considered a safety problem and as such isn't recalled. That's where our pathetically weak consumer laws let us down, because carmakers can get away with selling a known faulty product knowing there is little likelihood anything will be done about it. It was only the public backlash about the problem with its dual-clutch gearbox that forced VW to act. The trade-in price guide for your car is $9300 to $11,100, so Ford has offered you a high-end trade-in price. But you're right that you have been offered what is in effect a wholesale price for your car, and no doubt you are being asked to pay the full retail for the new car. Ford isn't doing you any favours, so I wouldn't be rushing into a new Ford. Assuming the clutches have been replaced and the car is currently driving normally I would consider trading it on a car from another brand. If you do, try and avoid a car with a dual-clutch automatic.
Focus transmission problems
Is it fair? Yes, I think it is, but do I think will get a full refund, no I don't. I reckon what they've offered you is not a bad deal, it's one I would accept to get out of the car and get on with your life without any further anguish.
Focus shuddering clutch?
I can understand your frustration; the only option is to get out of the car. Ford has obviously offered you a deal that is unsatisfactory to you. You won't get back the money you have already spent on the car, your best course of action is to negotiate the best possible deal you can with Ford. You could try Consumer Affairs for help, or consult a lawyer, but should you do that you should be prepared for a long and protracted process that it is only likely to cause you considerable anguish. If a satisfactory deal can't be worked out with Ford go shopping and buy a car from another brand.
Focus shuddering and skipping gears
You're right there doesn't seem to be a fix for the problem; no matter what the dealer or Ford does it always comes back. The answer is to cut your loses and get out of the car the best way you can, and seeing you bought it from a Ford dealer you could appeal to their conscience to give you a good deal on a trade-in on another car. Other owners have been able to negotiate their way out of these troublesome cars, so try that.
Focus clutch vibrations
I feel your pain, but I fear that neither Ford nor its dealers know how to fix this problem. They are clearly muddling along in the dark, making so-called software changes, and ultimately putting a new clutch in. I suspect they know that it won't fix the problem, and they're just waiting for the day these cars are off he road and no longer a problem for them. I don't believe you will get anywhere with Ford, what I would suggest is that you contact a lawyer and try to get a class action up. It rarely happens in this country, where we tend to roll over and cop it, but at some point something has got to give and carmakers held to account. Another reader who doesn't want to be identified has recently got back to us to tell is that they have reached a settlement with Ford over a similar issue. That suggests that if you're persistent enough you could reach a resolution.
Focus transmission stopping completely
It’s best of you can come to a resolution with Ford and as there are plenty of reports of problems with this transmission that should be possible. I would maintain the pressure on the company until you get the response you want. If that ultimately fails I would have a solicitor send them a letter demanding action.
DSG or CVT?
In theory the DSG is a no-brainer, but it's different in practice because of the troubles that have plagued the DSG in all brands. The safe option is to go for the Focus; the riskier one is to go with the DSG. If it weren't for the well-documented reliability issues I would go for the DSG.