Ford Fiesta 2012 Problems

There’s no difference between the petrol engines in the 2011 Fiesta compared with the 2012 model. So, yes, they both require the same timing-belt changes. And yes, the interval is determined by which comes first, the 160,000km or the eight years.

There have been a lot of problems with the auto transmission in that model, so contact Ford and request help with replacing the transmission. I wouldn’t take the transmission out before you get an answer from Ford, as they might ask you to take it to a Ford dealer for inspection. Taking the ’box out could compromise your case.

You’re in a situation in which you have to negotiate a settlement with Ford. Obviously you haven’t been able to achieve a satisfactory outcome, so it might be worth considering joining the class action suit that is running on this issue. At least then you would part of a group with the strength of numbers rather than an individual alone. Phone 1300 226 647 for info.

It’s a fine smear of oil, not a leak as such. It’s not something to worry about, unless it develops into a more serious leak.

Thanks for the tip, it's a good one.

Ford has been working to help Fiesta owners with gearbox problems but obviously not well enough. This is ammunition for another attack and I hope to have some good news soon.

I can feel your frustration. It's bad enough that your car has a problem, it's worse when the car company doesn't appear to care. It would appear you have been treated very poorly. The issue needs to be sorted out with Ford, so keep calling until you get the response you want. You could also take it higher, to Ford's boss, Graeme Whickman, or you could consult a lawyer and send Ford a solicitor's letter demanding they take action to fix your car.

Ford says they now have a solution to your problem. Expect contact soon from Ford after Stephen Kruk got on the job, with a new clutch and a free service.

It's often the only way of bringing pressure to bear when you're not getting the right response. I would take it back to the dealer and demand that they fix it. You need to be assertive at this point, and while still being polite let the dealer and Ford know that you are very unhappy with the situation.