Browse over 9,000 car reviews

Sorry, there are no cars that match your search

The software in my 2015 Ford Territory is not working.

Asked by Rosemarie

My 2015 Ford Territory has been having intermittent issues with the software failing and not working, meaning I cannot access any car systems such as phone connectivity, maps, climate control etc. This is particularly irritating in terms of the reversing camera not working. I've been told by Ford that this is not an unknown issue, and that it may cost $1600 to repair.

Should this be something covered under warranty in a five-year-old car? I purchased the vehicle second-hand in 2019. I don't consider a car should need a new computer system within five years of manufacture, especially since I've done all my scheduled services at the Ford dealer, as were all services before I bought it.

Answered by CarsGuide

22 Aug 2020 David Morley

This generation of full-sized Fords was a bit notorious for body computer problems that have symptoms very much like the ones you’ve listed. Essentially, the body computer is responsible for all the communication between the car’s various systems, including air-conditioning, cruise-control, central locking and much, much more. If the computer fails, replacement is usually the only real fix. Sometimes you’ll need to have the ignition key re-coded to the new computer, as well. The price quoted sounds about par for the course form what I’ve heard.

I’m with you that a car that’s only five years old probably shouldn’t need new components like a body computer, but when your car was brand-new, it was covered only by a three-year factory warranty. Ford Australia extended its warranty to five years in 2018 (for cars sold after that date) but that’s of little use to you. Twisting the dealer’s arm probably won’t do much, but have you contacted Ford Australia’s customer service division and stated your case? It might be worth your while.

Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.

How can we help?

Please note: Questions cannot be answered privately. All answers will be published on CarsGuide.com.au

By clicking on the 'Submit' button you acknowledge you have read and agree to abide by the CarsGuide Terms & Conditions and Privacy Policy. Carsguide reserves the right to not answer any questions for any reason. You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice.

Over 8,000 questions answered by CarsGuide

Search

Complete Guide to Ford
Territory

Reviews, price, specs and more