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    Mitsubishi Lancer: Roof rust warranty claim

    Mitsubishi Mitsubishi Advice Mitsubishi Lancer Mitsubishi Lancer Advice Mitsubishi Lancer 2004

    Rust is coming through the roof of my CE Mitsubishi Lancer GLi Coupe, which I believe is caused by faulty adhesive used on the roof struts when it was manufactured. My dealer put in a claim for the roof to be repaired, but it was rejected because Mitsubishi claimed "the rust is environmental damage". The rust is in two lines across the roof and I my research had found that it is a fault with Lancers of this era. The service manager agreed with me and resubmitted the claim, but again it was rejected. This time it was because the warranty had expired. But considering the damage was caused during manufacturing and that rust takes many years to come to the surface I thought they would honour my claim. I then put my complaint in writing and sent it to the Customer Relations Manager along with pictures of the roof, but I received a letter stating that it was well past the warranty and there was nothing they could do. Is there anything else I can do to get them to pay for, or at least contribute to the cost of a new roof? I have the full service history and it has less than 165,000 km on the clock, so should be worth over $4000, but with the current state of the roof I would only be able to trade him in and would probably only get $1000, if I'm lucky. What should I do?

    Answered by CarsGuide
    17 August 2012
    Graham Smith

    Consult an expert in the field to get an independent opinion and   then submit a full report expressing your disappointment with the   company, that rust is unacceptable in a car in this day and age and   that you believed Mitsubishi was a better corporate citizen than it   appears to be. For an expert try Graeme Cuthbert on 0422 444 335.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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