Volkswagen Polo Problems

No car is perfect, but we've gathered everything relating to the Volkswagen Polo reliability here to help you decide if it's a smart buy.

VW Polo electrical fault

Answered by CarsGuide 29 Mar 2013

It apparently has an intermittent fault and while they can be hard to trace it is perfectly reasonable for you to want a solution. I would maintain the rage at your dealership, certainly seek advice from consumer affairs people, and keep pressing VW for a solution.

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VW Polo TDi with faulty airbag

Answered by CarsGuide 29 Sep 2012

Having communicated with VW, and lodging a complaint with the Department of Fair Trading you have done just about everything you can do, other than take direct legal action. What you need to do now is be strong and persistent, and let VW know in no uncertain terms that you will not go away, that you want the problem resolved.

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Environmental levy on logbook service

Answered by CarsGuide 10 Aug 2012

Dealers pay to dispose of the waste products from servicing your  car, like oils, greases, coolant, brake fluids, soiled rags, and so on, and they pass those costs on to you, the customer. Some slug you more than others. The best course of action is to go somewhere else to have your car serviced, as you have been advised.

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VW dual-glutch gearbox

Answered by CarsGuide 1 Aug 2012

VW was certainly an early adopter of the dual-clutch gearbox, and  they have had quite a deal of trouble with it in other models where they've used it. There are certainly a lot of frustrated VW owners out there who have experienced problems with the DSG gearbox. My opinion is that it is not trouble free at this point and I would not buy one myself. I would prefer a conventional manual gearbox; it's simple, proven and reliable. The only issue is that because manuals are on the way out they are not getting much attention from carmakers.

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VW Polo gearbox noise

Answered by CarsGuide 14 Mar 2012

We’ve heard of lots of problems with the DSG gearbox and we can understand your anxiety. The best thing to do is to take the car to your dealer and have them check it out for you.

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VW Polo noise

Answered by CarsGuide 17 Nov 2011

You would certainly appear to have cause for grievance. The only thing you can do is to make it perfectly clear to the dealer and VW that you are very unhappy with the product they have sold you. You could also consult the consumer affairs people in WA and put your case to them that you believe the Polo you have been sold is not fit for the purpose for which it was sold.

Under the Australian Consumer Law introduced in January 2011, a consumer can request a refund or a replacement for persistent problems if the car doesn’t do the job it’s supposed to do.

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VW Polo has died

Answered by CarsGuide 20 Oct 2011

 Yes, if it is genuinely reconditioned and comes with a warranty.

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VW Polo catalytic converter

Answered by CarsGuide 6 Oct 2011

Unless you can show that the cat converter fitted in 2007 was in some way faulty I would think you would have to pay the full cost of a replacement now. The Polo is out of warranty, so I would suggest you consult an independent VW specialist who would likely be able to supply a cheaper converter.

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VW Polo with DSG issues

Answered by CarsGuide 25 Aug 2011

We have sent your complaints on to VW, as we will do with any other report of a DSG problem we receive, and seek an explanation of the problem and what the company is doing to fix it.

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