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Are you having problems with your Volkswagen Polo? Let our team of motoring experts keep you up to date with all of the latest Volkswagen Polo issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Volkswagen Polo in one spot to help you decide if it's a smart buy.
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It sounds like the sort of surface rust that can happen during shipping or while the vehicle is in storage before it's sold, which can sometimes be months. If that's is the case then you really haven't got anything to worry about, but if you are concerned then get your dealer to explain to you what causes it and why it shouldn't be of concern.
They have been able to identify faults, and should have a record of what they are, but it would appear that there is an underlying fault that is causing the problem that they have not been able to find. Continue to press the dealer and VW and ask for direct assistance from the company to resolve this issue. Other than that I would suggest you take the car to an independent service agent that specializes in VWs, one prepared to dig deeper, and have them go over the car for you.
It apparently has an intermittent fault and while they can be hard to trace it is perfectly reasonable for you to want a solution. I would maintain the rage at your dealership, certainly seek advice from consumer affairs people, and keep pressing VW for a solution.
Having communicated with VW, and lodging a complaint with the Department of Fair Trading you have done just about everything you can do, other than take direct legal action. What you need to do now is be strong and persistent, and let VW know in no uncertain terms that you will not go away, that you want the problem resolved.