Hyundai Problems

It could be either the car or the remote-control unit at fault, and it’s impossible to tell without actually examining the vehicle. A remote-control unit with a battery that is low on voltage can cause all sorts of mysterious problems with a car’s central locking. But it’s also possible that the vehicle’s body-computer (which controls all the functions involved in unlocking and starting the car) could be malfunctioning also. If that’s the case, it will be a much more involved and expensive job than changing the battery in a remote-control unit.

This sounds like a problem that should be easily solvable by having your Hyundai dealership electronically scan the car and interpreting the fault codes that result. This can’t be done by the side of the road or in your driveway, so I doesn’t surprise me that your road-service provider hasn’t had much success.

Fundamentally, though, it’s simply not good enough for the dealership to continue to tell you it can’t find a problem. This is a brand-new car and it’s expected to perform faultlessly or, at the very least, to a standard that does not give your partner cause to refuse to drive it. The car is under warranty, so Hyundai is obliged to fix it. If you’re not happy with your dealership’s approach, I’d suggest calling Hyundai’s customer service department. Hyundai guards its reputation very closely in Australia, and isn’t likely to let a case like yours damage that.

It’s a bit of a surprise to learn that a brand-new muffler lasted just two years before needing replacement, and that’s certainly not what most mechanics would consider normal. But it isn’t unheard of, either.

One of the by-products of burning petrol is water. That explains the cloud-like water-vapour you see when a car is first started on a cold morning. Once the car is up to running temperature, however, that water is turned completely to steam and exits the tailpipe. But, if the vehicle is only ever used for short trips where the exhaust system never gets hot enough to evaporate all that water, then the water can sit inside the system (typically inside the muffler, and in a sometimes acidic environment) where it can cause rust to develop.

This is a lot less common in modern cars with catalytic converters which cause the exhaust to run at a higher temperature and get there faster, but it can still happen – as you now know. The best fix is to fit a stainless-steel exhaust system which simply refuses to rust, but they’re expensive and I wouldn’t expect Hyundai to go to that expense for a warranty claim.

So will it happen again in another two years? If the cause of the rusty muffler is as I’ve explained here, then there’s a very good chance it will happen again thanks to your car’s pattern of use. But if the problem was simply a bad batch of mufflers that weren’t rust-proofed correctly at the factory (and it happens) then a new muffler shouldn’t rot out so quickly. But it makes us wonder if Victoria’s extended COVID lockdown and the notorious five-kilometre-radius-from-home rule may have forced drivers into lots of short trips for months on end. Perhaps you’re seeing the start of a trend here.

Volkswagen’s latest cars are lovely to drive but it’s true; many mechanics (and plenty of owners) are wary of the brand’s recent reputation for reliability. But if you’re buying a brand-new or nearly new example, then the factory warranty will be some peace of mind. The safest bet right now, is something Japanese or South Korean, and that includes the Hyundai you’re looking at as well as the equivalent offerings from Kia. Both these brands have enviable reputations for durability and both come with terrific factory warranties.

Volkswagen’s current high-tech turbocharged engines are very entertaining to drive as well as being frugal in all situations, but, in reality, any current model mid-sized SUV is more than capable of delivering you interstate in comfort and safety as well as offering low running costs. Bear in mind you may have to pay extra for the top-shelf model if you want all the latest safety and convenience technology.

It sounds to me as though you’ve only talked – at this stage – to your Hyundai dealership. I’d be taking the time to contact Hyundai Australia’s customer service division and asking for a firm timetable of when the work will be carried out and when you can expect to be driving your own car again. There’s always the ACCC to talk to if you don’t get a satisfactory answer, but give Hyundai Australia the chance to make things right. Hyundai is a brand that is very serious about its reputation and sometimes enquiries at dealership level don’t always get straight through to head office.

The hard starting and loss of power sound to me like a problem with the fuel pick-up or the fuel pump. In your Hyundai, the fuel filter is part of the pump assembly and lives in the actual fuel tank. Replacing the filter involves removing the pump from the tank, changing the filter and then replacing the whole assembly into the tank. If a hose has been crimped or an air leak introduced into this system, the pump may not be able to supply the engine with all the fuel it needs. A cold start-up is when an engine will suffer from this leak, while tight turns on a roundabout could be enough to starve the engine of fuel if the pick-up (the hose that dips into the petrol in the tank) isn’t in the right position inside the tank. The fact that these problems started when the car received a new fuel filter is a pretty good clue that something was not quite right when the car was put back together. I’d be going back to the workshop that fitted the filter, explaining the problem and giving the shop the opportunity to put things right.

The noise in your steering system is almost certainly due to a well known problem with these cars. The electrically-assisted steering system in your car uses a rubber coupling which can deteriorate over time. When this happens, a click or clunk can be heard. The solution is to have the rubber coupling replaced. Because the problem didn’t cause steering failure, Hyundai didn’t issue a recall for this, but a batch of earlier i30s (some cars built in 2007 and 2008) did have a steering coupling that could fail completely, leading to a loss of steering., These were recalled by Hyundai as part of a safety recall back in 2014.

Mazda’s SUV range (CX-5 and CX-8) are popular with their owners and have a good reputation in the trade. Crucially, they’re also available with a turbo-diesel engine, so they fit your criteria on that basis. We’d also suggest you take a good look at the South Korean brands’ offerings (Hyundai and Kia) as these are also highly rated by the trade and those companies have been involved with small-capacity diesel engines for decades, so the technology is pretty well sorted.

It’s interesting that you’ve had a good run from your Holden Captiva as that is far from the experience of many owners and former owners of this particular vehicle. As the Captiva ages it is very likely to start giving trouble, so the best advice is to trade up to a newer vehicle sooner rather than later.

That’s actually not a lot of kilometres for a modern car, even a small hatchback like a Hyundai i30. Modern cars are actually a lot more durable in the long term than older ones, so I wouldn’t be worried about the distance travelled. Given that the average car in Australia travels about 15,000km a year, 108,000 is actually about right for a car that’s now eight years old.

That said, the car’s chances of being reliable for the next few years will pivot on how it has been maintained by its previous owners. Make sure the car you buy has a full service history with no gaps in that document suggesting it has missed any scheduled preventative maintenance. Unfortunately, many people who purchase budget cars like the Hyundai tend to maintain them in a similar way and that often means corners are cut. But if the service history is intact and complete, there’s no reason to suspect the car won’t offer years of reliable service. The price you’ve been quoted seems about right for the car in question.

Performing a DIY Hyundai Getz engine oil change at home is a great way to save money and protect your engine. The process is not too involved, but you need to get it right. Perhaps you can enlist the help of a mechanic or somebody who knows how to change oil on your Hyundai Getz the first time to avoid any oversights.

The answer is no, but Hyundai's naming policy was very confusing during the 2010s.

The original i30 of 2007 introduced the alphanumerical naming policy and signified a different approach to vehicle engineering, with a European focus with higher-quality engineering rather than a low price to take on class leaders like on the Volkswagen Golf.

Thus 'i' something became a sort of premium nomenclature, and of course is still used to denote this on models like the i30 and Europe's i10 and i20 small cars There was also the German-engineered i40 midsized sedan and wagon until 2018.

But here's where Hyundai muddied its own waters.

In 2010 the larger, American-market Sonata was rebadged i45 for Australia and New Zealand – even though an 'x' and a '5' rather than a '0' meant crossover or SUV, as illustrated by the very popular second-generation Tucson being renamed ix35 in Australia and some other markets from 2009 to 2015 – though this naming policy was abandoned for the third-generation Tucson from 2015. While strikingly styled, there was nothing European about the i45, and it too returned to being badged Sonata from 2015.

So... i10, 120, i30, i40 and i45 for Australia, but no i35.

Thank you.