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    Hyundai hasn't told me when my 2018 Santa Fe will be fixed and returned, what can I do?

    Asked by Keith

    I have a 2018 Hyundai Santa Fe Active X V6 which was great until it suffered engine failure at 60,000 km. The vehicle has been with the dealer since March this year. Approval for the warranty replacement of the engine had to come from the factory in South Korea but has now been finalised. After much delay I am told that Hyundai now has all the required parts. However, they still cannot tell me when my vehicle will be fixed and returned to me. How can I get some action and answers from Hyundai? Where do I go?

    Answered by CarsGuide

    2 Jun 2021 David Morley

    It sounds to me as though you’ve only talked – at this stage – to your Hyundai dealership. I’d be taking the time to contact Hyundai Australia’s customer service division and asking for a firm timetable of when the work will be carried out and when you can expect to be driving your own car again. There’s always the ACCC to talk to if you don’t get a satisfactory answer, but give Hyundai Australia the chance to make things right. Hyundai is a brand that is very serious about its reputation and sometimes enquiries at dealership level don’t always get straight through to head office.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.

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