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Nissan Pulsar 2013: Jerking while driving

The 2013 Nissan Pulsar ST-L sedan I bought for my daughter jerks when driving slowly. Nissan told me to use 95 or 98-octane fuel, but it still has the problem. I finally received a call from Nissan who said, "it is a characteristic of that car." Any ideas?

If it's a manual it could be that she's trying to drive it in too high a gear and she should change down to a lower one. If it's automatic I would be looking at the engine idle settings to make sure that they are correct and the engine is not idle is not set too low. Changing fuel makes no sense at all.

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