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    How can I fix the Apple CarPlay in my 2020 Toyota LandCruiser Prado?

    Toyota Toyota Advice Toyota Prado Toyota Prado Advice Toyota Landcruiser Prado 2020

    How can I fix the Apple CarPlay in my Toyota Landcruiser 2020 Prado VX? When I make a call, I can hear them but they struggle to hear me as it sounds like I'm under water.

    I've tried new cables to the USB plug, also tried Bluetooth dongles to connect, but it's still the same. CarPlay works fine for everything else. When connected via Bluetooth to infotainment and not using CarPlay, the phone works fine and clear for caller and receiver so this is definitely a CarPlay issue. I even used my wife's phone and got the same results Not happy with an $80K vehicle doing this and dealer not being able to fix it.

    Answered by CarsGuide
    17 January 2024
    David Morley

    No that it's any consolation, but Toyotas have, for years, had owners complaining about the Bluetooth connectivity and clarity in some of its cars. In some cases, the dealer has been able to improve things, in others, the owner has resorted to an aftermarket head unit with better Bluetooth performance.

    Toyota has been working hard on this and, to be fair, later models seem to be better than ones from a decade or so ago. Again, though, that doesn't help you, nor is it acceptable that a modern car can't nail this now basic connectivity function. The advice would be to keep on the dealer for a fix. You could also call Toyota Australia's customer service division if the dealer can't resolve the issue.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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