Volkswagen SUV Range

It all depends on how you define long and bulky. But no seven-seater is going to be exactly small, is it? That’s because, to accommodate the third row of seats necessary to seat seven a vehicle physically has to be a certain length and there’s just no getting around that.

But I take your point; a lot of the seven-seat SUVs out there do seem pretty big. Again, however, that’s not a bad thing if you plan to fill all three rows of seats and still have some room left for luggage. The smaller seven-seaters aren’t all that good at this as the third row gobbles up the luggage space, making these cars best for those who only need seven seats on an occasional basis. If that’s your situation there are lots of mid-sized seven seaters around, but they’re pretty much all SUVs.

And while it goes against your preference for a smaller vehicle, the very best seven-seaters aren’t SUVs. They’re usually people-mover vans such as the Ford Tourneo, Kia Carnival and VW ID. Buzz. In fact, some of these even seat eight. They’re also a lot better for accessing the rearmost row of seats and they’ll still have lots of luggage space even with all seats occupied. And, yes, they look big, but that’s physics for you.

In the meantime, you could look at slightly less bulky options including the Hyundai Santa Fe, Kia Sorento, Mazda CX-80 and Toyota Kluger. There’s also been speculation recently that Subaru’s seven-seat Tribeca might make a return to the Australian market.

A VW dealership can carry out a test that will reveal whether there’s wear in the transmission’s clutch packs. Based on the result of this test, the question of whether the transmission is within tolerance or not should be pretty black and white. If you’re still not happy, have the vehicle independently inspected (your state motoring club is a good place to start) for a second opinion.

While you should not be fobbed off by the dealership, it’s true this type of transmission can take some acclimatisation on the part of the driver. We’re not saying you should have to learn how to drive again, but these dual-clutch transmissions can take a little technique if you’re to get the best from them. However, when a characteristic transitions into an actual problem, you need to be on top of it.

The dual-clutch transmission in your Touareg is a wet-clutch design and, therefore, much more robust than the dry-clutch version that caused VW so much angst when it was introduced many years ago. However, even the wet-clutch unit has been known to have its problems, and the symptoms you’ve described tend to point towards worn clutch packs or the electronics that control them.

Any time a dual-clutch transmission shudders or thumps, is cause to have it scanned to check the operation of these clutch packs. It’s also likely that a cold transmission will amplify these symptoms. A VW dealer can carry out this test and the results will give you a much better idea of what’s going on inside the transmission.

If it is a fault with the transmission, it should be covered by the new-car warranty. But make sure the dealer logs it with head office. That makes it a pre-existing condition so that, even if the warranty runs out, it’s still VW’s problem to fix as the problem first occurred during the warranty period.