Mercedes-Benz Problems

Are you having problems with your Mercedes-Benz? Let our team of motoring experts keep you up to date with all of the latest Mercedes-Benz issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Mercedes-Benz in one spot to help you decide if it's a smart buy.

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Is my Mercedes E350 Coupe a high-mileage example?
Answered by David Morley · 12 Jun 2026

Not really, and modern cars have proven they should be easily able to cover this distance with plenty of life left in them. That, however, is on the proviso they’ve been serviced and maintained correctly.

Even the best, most robust cars can fail long before 169,000km if they’ve been neglected, particularly with regard to oil changes. So the real answer to your question will depend on the car’s service history. Check the history carefully for any signs of skipped servicing. We’d buy a high-mileage car with a full history over a low-mileage example with no records every time.

Average fuel consumption of a 2002 Mercedes-Benz C240 sedan
Answered by David Morley · 18 Nov 2024

According to the official government test, the 2002 C240 should return fuel consumption of 10.8 litres per 100km in city driving and 6.8 litres per 100km on the highway. In reality, of course, most drivers never get anywhere near these figures as they’re not based on real-world driving, rather a laboratory test. They do, however, serve as a comparison between makes and models given the test is identical for each vehicle.

Most owners of these cars seem to report using between eight and nine litres per 100km on a country drive and considerably more than that around the city and suburbs.

Thermostat failure in a 2019 Mercedes-Benz A250
Answered by David Morley · 24 Jan 2025

I’m not aware of a recall or class action over this problem, but it would definitely be worth talking to Mercedes-Benz’s Australian customer service department to see if there’s any help on offer. Provided the car has a complete service history, you might get a sympathetic ear, but, that said, don’t count on it.

The counter-argument you’ll likely be met with is that you should have been paying attention to the car’s temperature gauge and stopped the engine when it began to overheat. "That’s why cars have temperature gauges", will probably be the response at dealership level, but go straight over the dealer’s head and talk to head office.

Why is my Mercedes stuck in reverse?
Answered by David Morley · 26 Sep 2025

You could be looking at anything from a maladjusted or broken selector, to a transmission with low fluid level or even a transmission that has pretty much failed internally. All three possibilities can see a car with reverse and no other gears.

A transmission specialist is your first port of call, once you’ve checked the transmission fluid level yourself, of course. The owner’s manual will tell you how to do this.

2011 Mercedes-Benz C200 has timing-chain stretch
Answered by David Morley · 31 Mar 2025

That’s not a huge mileage for an engine like this, and I wouldn’t expect to see timing chain stretch over that distance. However, it begs the question of how the vehicle has been serviced. Timing chains really should last the life of the car (or, at least, the engine) but if the engine hasn’t been treated to the correct oil changes and general maintenance, the timing chain can be one component that will suffer.

If the car was bought second-hand, it would be worth going through the service history to see if any scheduled servicing was skipped. This could be the root cause of the problem. It’s also important not to confuse a stretch timing chain with a worn chain tensioning system. The tensioner holds the chain tight, taking the slack out of it and allowing for some stretch to be taken up over the years of operation. If it fails or becomes weak, you might start to hear the chain rattling.

There hasn’t been a move by Mercedes-Benz Australia to fix this problem, which is not to say it hasn’t been noted by owners. But, really, a carmaker will only issue a recall for a fault or problem that represents a safety issue, which peeling door cards does not.

Sometimes, a manufacturer will issue what’s called a technical service bulletin which is like a recall but for non-safety related problems. Again, though, a floppy door card is unlikely to elicit that response. If you still have the trim pieces in question, a motor trimmer should be able to reattach them for you in a way that means they won’t come adrift again.

Yes, it is. For the record, this engine is a double-overhead camshaft design with four valves per cylinder, and produces 165kW of power and 510Nm of torque. It’s known amongst diesels for its smoothness and good fuel economy.

Unfortunately, the only simple solution to your problem is find the little circuitboard (chip) that went missing when you did the battery replacement. Without that, the key can’t talk to the car’s computer and let it now that it’s okay to allow the engine to start.

The alternative is to find a car locksmith and have a new key programmed to talk to the car. Exactly what else this will involve will depend on the car itself and how the security system is configured. You may need to change other components on the car and it could get pretty expensive. You may also need to trailer the car to the technician.

If that doesn’t pan out, perhaps try a Mercedes-Benz dealership which should be able to sort it out and get the car running. But you’ll be paying full price for that service.

Almost 60,000 Mercedes-Benz vehicles recalled, including A-Class, C-Class, EQA, GLA, GLB and GLC models
By James Cleary · 14 Aug 2026
Close to 60,000 Mercedes-Benz cars sold new in Australia between 2018 and 2026 are the subject of a safety recall relating to a potential door lock failure that may result in unintended vehicle movement. The Federal Department of Infrastructure, Transport, Regional Development, Communication and the Arts has issued a safety recall notice impacting 58,822 Mercedes-Benz vehicles across a wide range of Mercedes-Benz and Mercedes-AMG models.It confirms examples of the A-Class, CLA, B-Class, C-Class, EQA, GLA, GLB and GLC  have been impacted and said, “Due to a manufacturing defect, the door-lock microswitch may be susceptible to water damage and could fail.“If this occurs, the door may not be detected as open, preventing the auto park feature from operating as intended,” the notice said. The department added, “A loss of (the) auto park feature may result in unintended vehicle movement. “This increases the risk of an accident, causing injury or death to vehicle occupants and other road users.”Multiple grades of the nominated models are included, and the department says drivers should always engage the Park position on the gear selector and apply the parking brake, as described in the Owner’s Manual, prior to leaving the vehicle.Owners of affected vehicles will be contacted by Mercedes-Benz in writing asking them to schedule an appointment with their preferred authorised dealer for the free of charge repair when parts become available.Alternatively, the Mercedes-Benz Customer Assistance Centre can be contacted on 1300 762 718 or via cs.aus@cac.mercedes-benz.com.
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Used Mercedes-Benz Sprinter review: 2006-2018 | Toyota HiAce rival tested
By David Morley · 26 Aug 2026
We normally associate the Mercedes-Benz brand with luxury passenger cars. But the world of Mercedes commercial vehicles is a well established and respected one, too. Popular in Europe, the M-B commercial range is spearheaded by the Sprinter line-up of trucks, vans and busses and Australia has seen its share of them over the years, too.The second generation (code-named W906) was sold here from 2006 to 2018 and, in the process, helped Mercedes commercials get a good foothold in this market.And if you think luxury cars have a bewildering range of options and specifications, the Sprinter line-up over the years puts them all to shame. It’s reckoned the various permutations of Sprinters could generate as many as 1000 different vehicles. It’s easy to believe, too, and even in Australia, Sprinters have been available as vans, busses and cab-chassis formats, with choices including high and low-roof options, short-, mid- and long-wheelbase layouts, single or dual cabs, various driveline choices and even the option of all-wheel drive.Yet for all that diversity, the vast majority of them have been painted white (the only no-cost paint choice in many commercial vehicles).Nearly all Sprinters of this generation sold in Australia were powered by turbo-diesel engines (either four cylinder or V6) and were fitted with five- or six-speed manual gearboxes or six or seven-speed automatic transmissions. Improved engines were added as time passed, usually with a small uptick in performance and economy, but by and large, the engines remained very similar across the 12 years the W906 was on sale here. Any second-hand commercial vehicle can be a can of worms due to the way it’s been used in the past. While some fleets are meticulous in terms of servicing and maintenance, others are not so careful. And even though it’s built to commercial-vehicle standards and specifications, neglect like that can ruin any vehicle.But if you find a good one, a Sprinter has the potential to change your views on commercials with dynamics and quality that are a cut above the rest of the white-van pack.And let’s face it, a good van is worth its weight in gold when you really, really need one for a specific task. And with Mercedes’ decades of experience in this type of vehicle, the Sprinter often gets it just right. The reliability and durability of a Sprinter van is much more likely to be determined by the vehicle’s service history than any inherent faults. That said, there are a few things to watch, but the Mercedes is probably one of the better commercial vans for reliability. Some owners have reported slippage and slow shifting in automatic Sprinters. The good news is this often seems to require nothing more than a transmissions service with new fluid to put things right. The trade reckons the automatic transmissions in the Sprinter need such a service every 120,000km.Sprinters with Diesel Particulate Filters (DPFs) can have trouble with blocked filters that require either manual cleaning or replacement. Sluggish performance and poor fuel economy are early signs of this.Manual Sprinters can develop wear in the shifter mechanism that can lead to a noisy, sloppy shift action and tricky selection. This is usually caused by worn bushings that can be replaced fairly easily.The Sprinter has a reputation for oil leaks from the oil cooler as the odometer clocks up about 170,000km. Replacing the offending seals is the fix.Turbochargers can develop leaks in their plumbing, allowing boost pressure to escape. Poor running, lots of black exhaust smoke and high fuel consumption are symptoms, as is a hissing noise from under the bonnet. The plastic trunking is the culprit but is pretty easy to replace. This generation of Sprinter van has had its share of recalls, including common ones to attend to oil leaks, fuel leaks, wiring problems, software upgrades, sensors (for the ESP), seat-belt mounting bolts, park-brake problems and even a check to make sure vehicles were not fitted with a left-hand drive specification headlight that could dazzle oncoming drivers.But some other recalls affected very small numbers of vans, thanks to the huge range of shapes, sizes and layouts the Sprinter was available in. Those included a check on 21 examples for faulty paint, and another batch of 11 Sprinters to check whether some spot welds had been missed at the factory.Perhaps the one you really don’t want to miss these days was a recall for early-built Sprinters which may have had an engine problem that could cause the pistons to fail. Software upgrades were involved in the fix, but it would be worth checking to make sure this was done.You can find out more about any of these recalls by visiting https://www.vehiclerecalls.gov.au/ The trade generally regards the 2010 to 2013 Sprinters as the ones to avoid on the basis of changes of the vehicle’s emissions system. This era of Sprinter often used an additive (AdBlue) and the system was not without its problems including a propensity to send the car into limp-home mode.Beyond that, the later the build date the better quality and reliability seemed to get. Although European fleet operators don’t always travel as many kilometres per year as many Australian fleets, the Mercedes vans were designed for a long service life. Plenty have covered 300,000km or even 400,000km with no major problems, so a high-mileage Sprinter shouldn’t necessarily be overlooked, provided it’s been serviced properly.Most Sprinters sold here were built in one of Mercedes’ German factories, so build quality is pretty good, it seems. The turbo-diesel engine is a no-brainer for a vehicle like this, and a Sprinter with an automatic transmission will be much nicer to live with in the city and suburbs. From there, your decision should be based on what you’re actually going to lug around with the vehicleThe vans with sliding doors are popular and represent the most practical buy for many users. But make sure the one you buy has the load rating you need to stay legal on the road.And don’t rule out the Volkswagen Crafter of this era which was a Sprinter underneath. Previous and subsequent VW vans were all VW’s work, but this vintage Crafter was a rebadged Sprinter and might even be a bit cheaper to buy if you can find one. Prices for useable Sprinters with some life left in them start at around the $10,000 mark or maybe a little less. There are cheaper ones to be found, but they’re a fair chance to be on their last legs as only a well-used commercial vehicle can be.Modifications such as refrigerated bodies, wheelchair-accessible fit-outs and camping conversions all add value to a used Sprinter compared with a standard one. But make sure any modifications have been done properly and cleared by an engineer so that the resulting vehicle is legal to drive on the road and insurable. Because the Sprinter was an international model, there are literally hundreds of online sellers who will have the parts you need. You can source many parts locally, but be aware that Mercedes dealership prices on some items will be higher than independent specialists.The same goes for servicing and while there are plenty of M-B dealerships across Australia, equally there are plenty of independent workshops that specialise in this brand and have, on balance, a more palatable hourly labour rate. Mercedes sold plenty of this generation Sprinter, particularly since it was on sale for about 12 years (a pretty good innings even by commercial-vehicle standards). In 2019, for instance, Mercedes retailed almost 3500 Sprinters across all body styles and specifications, so there are plenty still out there now.The fact that the Sprinter has outlived a lot of its competition from back in the day, also makes them more visible when shopping for a second-hand example.
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