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Why did my 2012 Holden Captiva lose power and go into neutral?

Asked by Sue

My 2012 automatic Holden Captiva lost power and went into neutral, I pulled over and had it towed to a garage. I was told when they drained the gearbox oil that it was full of metal and I needed a new transmission. It cost me almost $7000, I've only had the car for 12 months and it only has 64,000km on it. I'm absolutely gutted and feel Holden should cover my cost as it’s a fault in the 2012 models and probably all of them as I have read of so many problems with them?

Answered by CarsGuide

8 Jul 2021 David Morley

Unfortunately, you’re right; this model Holden Captiva has a terrible reputation and failing transmission are right at the top of that list. Holden recognised the problem to an extent and extended the factory cover on the transmission to 150,000km or five years from the date the vehicle entered service. That was up from the three-year/100,000km standard warranty that your car was sold with. But since your car is a 2012 model and has likely been on the road for the last eight or nine years, that’s of very little use to you.

I agree that a car with 64,000km should not need a new transmission and, if it does, the manufacturer should be helping out. But now that Holden as a brand is extinct, even finding somebody to talk to might be a battle. That said, Holden is legally required to stick around to take care of warranty claims, honour its scheduled servicing schemes, provide spare parts and service and attend to any safety recalls. That also means it still has a customer service division which you can reach by phoning 1800 46 465 336. It’s a long shot, but who knows.

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