Ford Focus Problems

It seems there is no fix for this problem. Ford has come under intense scrutiny for its handling of the problem and treatment of customers with problem cars. Even the ACCC has decided to get involved, which is very rare. You could ask Ford for a refund or a replacement car, but as the ACCC chairman pointed out the deal Ford offers customers looking to get out of their cars isn't a great one. If you don't get any satisfaction from Ford go to the state government's consumer affairs department for advice, or call the ACCC.

Our checks with Ford suggest there is no shortage of supply of the Focus, so shop around at other dealers.

If only it was that easy. I assume that it’s not giving you any trouble now, but if it is you could get it repaired under the warranty. If it’s not I don’t see you have grounds for a full refund, even though that model has a poor reputation for its transmission troubles. If you had done your homework before buying it you would have found lots of reports on the troublesome transmission.

It’s likely the clutches need replacing; it is a common problem with your model. Take it to a Ford dealer and ask them to approach Ford about repairing it under warranty at no cost to you. You could also approach Ford’s customer service people directly. The problem you will have in getting them to fix it for you is that the car is now seven years old and you bought it secondhand.

The Focus convertible holds its value quite well, but the market value of a car hinges on a number of things, such as age, mileage, condition, history etc. A car that has low mileage, is in good condition with a good service history will carry a higher value than one that has done a lot of kays and has been neglected.

I can only assume your car has the dual-clutch automatic transmission. If so the bearing problem could conceivably be related to the transmission issues.

The Focus is a great driving car, but there are serious issues with its dual-clutch automatic transmission, so serious you should avoid it, or buy a manual. Consider others like the Mazda3, Toyota Corolla, Honda Civic, Kia Rio, etc.

The Focus is a good car with a serious flaw; it has a dual-clutch automatic transmission that gives trouble. I would happily have a 2012 Focus with a manual gearbox, but I wouldn't buy one with a dual-clutch auto. I'd be looking at a Japanese or Korean brand and going for something like a Mazda 3, Honda Civic or Accord, Hyundai Elantra with a good record of reliability.

It's probably easier to eliminate those that don't stack up, those being the VW Golf, Holden Cruze and Ford Focus.

All have transmission questions over them.

The best options would be the Mazda 3 and the Hyundai i30.

We'd like to think that our cars would last longer and not give us trouble, but the reality is quite different to that. The ZF 6-speed gearbox is a troublesome one that can fail, as yours appears to have done. But as Ford has pointed out to you your Territory is out of warranty, although that doesn't end Ford's responsibility to back the product. You could pursue a full payment for replacing the transmission from Ford, but I doubt you would have any success. Should you choose to do that contact your state Consumer Affairs people in Perth for advice and support. But in my view your best course of action would be to accept Ford's offer of part payment.