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Misfiring Polo upon idle

Asked by Ashley Gamble

My friend bought a new VW Polo 1.2 tsi late last year and it misfires while idling. The dealers tried fixing it, but then advised that head office said it was normal even though other Polos don't misfire. Consumer Affairs spoke to VW head office about it but they apparently know nothing about my friend's case even though my friend has emails from the dealer saying they have been liaising with VW head office about her case. Both dealer and head office are refusing responsibility and say the car is within normal limits. Since when is an engine 'misfire' normal? If that's Volkswagen's attitude to their customers then I won't be recommending them to anyone. Any ideas what my friend can do?

Answered by CarsGuide

30 Jun 2011 Carsguide.com.au

Consult a reputable VW specialist to get an independent opinion on the misfire, what it is and whether it is normal. Armed with that advice go back to the dealer and VW and ask for a meeting to discuss/  resolve the issue in the hope of finding a way forward. If that fails then go to the consumer affairs people in your state.

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