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    Holden: Poor customer service

    Holden Holden Advice Holden Cruze Holden Cruze Advice Holden Cruze 2010

    I am really frustrated and disappointed to read on your site the number of car owners who have had problems with the auto transmission in their Holden Cruzes.

    I am now dealing with the same issue and the customer 'care' has been extremely disappointing. How are Holden not accountable to fixing what appears to be a known, widespread fault with the transmission in the 2010 Cruze? How has there not been a recall on this, along with every other recall we have had on this model? I have only been offered a part compensation to replace the gearbox because apparently my service record is not logbook perfect by Holden's standards.

    Should a transmission be failing in a vehicle that has not yet done 70,000 km, and should I continue to advocate for full compensation on the repair?

    Answered by CarsGuide
    22 June 2018
    Graham Smith

    It’s hard to know how Holden has managed to largely get away with this problem.

    Ford was heavily fined by the ACCC for what is a similar situation. An automatic transmission of any sort should not fail to the point of needing to be replaced in 70,000 km, and in my view should be replacing them at no cost to the owner. The fact that your car hasn’t been serviced by a Holden dealer should have no bearing on the problem. It is a dud transmission and Holden should accept full responsibility for it. Talk to the people at the ACCC and get their advice on the approach you should take with Holden.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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