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    Holden Trax 2015: Flaking paint

    Holden Holden Advice Holden Trax Holden Trax Advice Holden Trax 2015

    I purchased a Holden Trax new in 2015. The paint on the bonnet and roof has started to flake off in patches. I raised the issue with the dealer earlier this year, lodged a warranty claim and was rejected. Unsatisfied with the service and decision, I took the matter further and contacted Holden Customer Care. Unfortunately, I have once again been informed that Holden will not be fixing the paint. So after nearly six months of disputing, I am back at square one. Their response was: “it was caused from external factors, including bird droppings". Any help you could give me would be much appreciated.

    Answered by CarsGuide
    10 July 2017
    Graham Smith

    Are they saying their paint isn't capable of withstanding the odd drop of bird poo? Holden’s response is unsatisfactory. Seek the help of a paint specialist who should be able to give you an assessment of what caused the flaking, and then take that assessment to Holden. Another option is to take your claim to VCAT.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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