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Exe service on Chrysler Cruiser

Asked by Peter Smith

Recently I booked my Chrysler PT Cruiser in for a service and was quoted $300 over the phone, which I accepted. But on arrival it was strongly suggested that two other items be addressed that are not in the service schedule, but recommended. Fuel injectors required cleaning and an upper engine clean were two items that Chrysler had not allowed for, but the Chrysler dealer was insisting on. This was going to double my budget for the service. It is a 2003 PT with 120,000 km on the clock. I decided that I would allow the injector cleaning for now, and get back to them regarding the upper engine clean. At what point does the service department 'highly recommend' work that Chrysler doesn't include in a service book, and is an upper engine clean necessary? They also wanted to charge me $80 to change the front indicator bulbs; I changed them myself for $15.

Answered by CarsGuide

19 Aug 2010 Graham Smith

Get on the phone and let the dealer know what you think of him; that he is taking you for a ride. When you're finished with the dealer call Chrysler and let them know what this dealer is doing, and tell them in no uncertain terms what you think of the practice. You have been quoted for the service and accepted it, end of story, the dealer should honour that quote. Neither of the extra items is warranted.

 

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