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    Clubman S servicing issues

    Mini Mini Advice Mini Clubman Mini Clubman Advice Mini Clubman 2010 Mini Clubman 2009

    I have been having problems with my 2009 Mini Clubman S, which I bought it new. It has now done 87,000 km and has always been serviced by my BMW dealer. I have had to replace two timing chains, including the tensioner, and another tensioner has recently been replaced. After arguing my case, this was done under warranty. I had a thermostat housing replaced this year as well, which I had to pay for, and now I have to replace the high-pressure fuel pump. The cost of the repair is around $1700. I was refused "goodwill" by the dealer, and got the same answer from BMW customer service. I understand that the car is quite old, however, but this is a known issue with these pumps and been acknowledged as such by BMW in America with owners offered extended warranty of 10 years or 100,000 miles. Do I have grounds to argue my case further, or should I just to pay for the repair and sell the car before even more problems occur?

    Answered by CarsGuide
    30 June 2016
    Graham Smith

    You've always got the right to argue your case and try to negotiate a satisfactory outcome, but I doubt you would be successful with a car as old as yours. Unless you're prepared to invest a lot of time in the negotiations I would suggest you just cop it and get on with life.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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