Toyota Prado Problems

The short answer seems to be no. Back then, Toyota required you to spend up big and buy the VX version of the Prado in order to get a height-adjustable driver’s seat. It seems a bit odd that this feature was not included on lesser Prados, but at least you could adjust the height of the steering column as some form of compensation.

Poor Bluetooth quality and other connectivity issues have plagued Toyotas for years now. For a while there, it seemed as though Toyota might have gotten on top of the problems, but as your experience shows, clearly there are still issues.

In the first instance, you need to allow Toyota to try everything it can to make things right, including waiting on an upgrade to the Bluetooth system that will work for your car. Of course, that leaves you in the lurch in the meantime. When Toyota finally admits that they can no longer help you even though this is clearly a warranty claim, that’s when you need to call in the ACCC as, at that point, you’ve paid for something you haven’t got. Perhaps Toyota will agree to cover the cost of an aftermarket head unit (or a different brand of phone) that actually works in the Prado. In any case, something’s got to give or the vehicle is of no use (or at least limited use) to you in your line of work. Right now, there’s a class action in the USA for this exact problem. Although this legal action won’t apply to vehicles sold in Australia, it illustrates the depth of the problem. Sources also suggest Toyota has switched out some head units in US-market cars, so perhaps that will be extended to here.

It staggers me that a huge company like Toyota can’t get something as simple as Bluetooth connectivity right when pretty much every other car-maker around the world has this stuff sorted out. It’s not as though the Apple phone is an uncommon consumer choice, is it? In 2022, hands-free phone operation is a major selling point and to not have it (despite paying for it) is far from acceptable.

You have obviously taken this up with your dealer, but have you contacted Toyota’s customer service department at head office? You might make more progress going straight to the source rather than being fobbed off by a dealer.

You’re probably looking at two different, distinct problems here. It’s pretty unlikely that the car’s horn has anything to do with the reverse camera and vice-versa. The fact that the horn sometimes works and sometimes doesn’t suggests a wiring problem rather than anything wrong with the actual horn unit. You need to check the contacts along the entire horn circuit including the contacts on the horn itself as well as the contacts within the steering wheel that trigger the horn. In modern cars with air-bags, however, this is not a job for the casual tinkerer. Don’t forget the fuse-box, as the horn circuit will have a fuse and this could have shaken loose over time leading to the on-off problem.

The reverse camera problem could be down to the screen or the camera unit itself. Again, you need to check all the connections to make sure that everything is connected tightly and that no moisture has managed to get into the circuit (which is entirely possible as the tiny camera unit is mounted on the outside of the vehicle). And while it might sound silly, check that the lens of the camera isn’t covered in dirt or grease which could also leave you with no image on the screen. Clearly, when you select reverse and the screen goes blank, the camera system is trying to show you what’s behind you, so power is getting to part of the circuit. But either the camera isn’t picking up an image, or the screen is refusing to display it. An auto electrician sounds like a good one-stop shop for both your problems.

In Australia, this model Prado was available in GX, GXL, VX and Grande trim levels. There was a TX model for some markets globally, but if your car is a private import from elsewhere, then it’s an absolute crap-shoot trying to decipher its options and standard fitments.

With that in mind, if it is either a GX, GXL or VX, then it won’t have a button to control the rear ride height, because the only Australian-delivered 120-Series Prado to have this feature was the Grande. The reason your vehicle sits too high probably has more to do with a previous owner fitting heavier rear springs to account for fully-loaded touring or towing a decent sized trailer.

White exhaust smoke in a diesel engine is usually the result of a fuel system problem. Possible causes are dirty, worn or leaking fuel-injectors, but a modern common-rail diesel fuel system is pretty complex, so a scan of the vehicle might be a good idea too.

Some owners of these modern diesels have been reporting very short injector lifespan, although some workshops seem to get good results with ultra-sonic injector cleaning. Even then, the problem can recur, and some mechanics reckon brand-new injectors are the only way to go.

Don’t rule out a problem with the engine’s internal seals, the turbocharger and the DPF system, either, as these can all contribute to smoke of various colours at various times.

I haven’t heard of a local class action against Toyota for this problem. It’s a mistake to assume that Australian and USA consumer laws have too much in common, so what happens in North America regarding recalls and fixes isn’t always mirrored here. But it is a fact that Toyota in the USA and Canada has agreed to repaint some of its models that were originally painted in either of two shades of white. In those cases, the paint delaminated from the undercoat and literally fell off the car.

What’s much more common in Australia is that the clear-coat (the outer layer of clear paint that gives the finished car its gloss) fails and starts to peel or flake off. By the time that’s happened, the actual colour-coat is usually compromised, too, and repainting the vehicle is the best bet. Metallic colours are notorious for this happening (they are the most likely to use a clear-over-base paint finish) and it’s by no means a Toyota-specific problem.

It happens because the paint used can’t handle Australian levels of heat and UV radiation and it simply fails chemically. Cars from the 1980s and 90s were probably the worst offenders, but some newer cars also suffer the same problem, usually when they’re out of warranty, of course. And just as it isn’t limited to Toyotas, nor is the problem specific to imported cars; plenty of Aussie made Fords and Holdens suffered the same paint deterioration.

You really have two ways to go here. The fact that you want to go off-road in the best/worst conditions this country has to offer means an SUV or cross-over just isn’t going to cut it. With that in mind, you’re looking at either a dual-cab ute or a conventional four-wheel-drive wagon.

In the ute world, there’s plenty of choice within your budget, but you need to be careful that the vehicle in question hasn’t been worked to death by a tradie towing a bobcat Monday to Friday. The popularity of these vehicles, meanwhile, means that there’s lots of choice when it comes to aftermarket bits and pieces to complete your dream vehicle.

The other route – a conventional wagon-style 4X4 – also places a lot of choice within your budget. The Toyota LandCruiser Prado would be a good choice, as would something like a Mitsubishi Pajero which has always represented good value for money both brand-new and second-hand. You could also look at Nissan Patrols which also give you plenty of car for the money and, if you shop carefully, you could find a really nice LandCruiser 80 Series, reckoned by some to be the absolute pinnacle of off-road wagons, even though they’re getting on a bit now. There’s great aftermarket and service support for all these options, so it will come down to your personal preferences.

If you ordered your Prado today, the waiting time would be closer to 15 months based on reports doing the rounds. But cancelling your order for the current model and ordering the new version would probably mean an even longer wait. The global shortage of silicon chips has meant many manufacturers (Toyota among them) are having a heck of a time building enough cars fast enough. There’s no reason to suggest that an all-new model will get around this problem.

If you take the car you’ve already ordered and then want to trade up to the new version, you shouldn’t have any trouble getting rid of the first one as the second-hand market for these models is very strong (some buyers are paying more than the brand-new price for a second-hand car in some cases).

As for black, it’s actually not the best colour for resale on a four-wheel-drive. Those that live in warmer climates will know that black paint is seen as a hindrance to keeping the car cool inside. And if you do use the car off-road, the black paint is much more likely to show scratches and scuffs of the sort picked up on bush tracks and trails.

When Toyota launched the facelifted HiLux late last year, much was made of the fact that consumer concerns had been noted and that the DPF problems experienced by many owners had been addressed. The problem is that until these new versions of the HiLux have done their share of kilometres, we won’t be in a position to know for sure whether Toyota has, indeed, cured the problem.

Meantime, it remains that unless your driving habits include a 30-minute drive at highway speeds every two or three weeks, a modern turbo-diesel with a DPF may not be the best choice. It is worth noting, though, that HiLuxes (and Prados and Fortuners) built after June 2018 have been fitted with a manual regeneration function for the DPF which means the driver can manually force a DPF burn-off without waiting for the car to do so itself. Toyota has also announced that the worst affected versions of the HiLux will now be covered by an extended, 10-year warranty on any DPF issues going forward. More information can be found here.