Toyota Prado 2020 Problems

No that it's any consolation, but Toyotas have, for years, had owners complaining about the Bluetooth connectivity and clarity in some of its cars. In some cases, the dealer has been able to improve things, in others, the owner has resorted to an aftermarket head unit with better Bluetooth performance.

Toyota has been working hard on this and, to be fair, later models seem to be better than ones from a decade or so ago. Again, though, that doesn't help you, nor is it acceptable that a modern car can't nail this now basic connectivity function. The advice would be to keep on the dealer for a fix. You could also call Toyota Australia's customer service division if the dealer can't resolve the issue.