Renault Arkana vs Mercedes-Benz EQ-Class

What's the difference?

The Renault Arkana Esprit Alpine mild-hybrid combines some serious design flair with a reasonable amount of practicality for a smaller family, but it’s hard to ignore the lack of improvement in efficiency following the addition of the mild-hybrid system. That said, it still succeeds on some fronts. It just does it quietly.

When I was telling my colleagues about the Mercedes-Benz EQC my summary was, basically, it’s the best electric luxury car I’ve driven. 

It’s plusher than a Jaguar i-Pace, more polished than a Tesla Model X - indeed, it feels like a different kind of electric car to both of those models. It’s an impressive foray into the segment, and we can’t wait for the chance to put it against some like-minded electric European luxury SUVs at some point in the future.

I’d describe the Arkana as muscular and sporty, with its strong body lines, twin exhausts and 19-inch alloys. The Satin Grey matt paintwork only enhances this grunty exterior styling.

From the outside, the biggest differences between this and its mid-spec sibling come down to the darker accents across the body and grille, along with the Alpine badging. And while that pronounced rear-end won’t be to everyone’s taste, it certainly gives the Arkana a defined personality on the road.

The Esprit Alpine shines inside the cabin, with synthetic leather and synthetic suede liberally used throughout, while contrasting blue stitching on the seats and blue seatbelts highlight Renault’s Formula 1 ‘Alpine’ racing roots.

There’s some real flair inside that this segment can sometimes lack, and I love how many physical controls there are, from the traditional gear shifter and rotary sunroof dial to the satisfyingly clicky buttons. It’s very ASMR-coded.

The Mercedes-Benz EQC is entirely different to what we expect from the brand, but it’s really what we expected all along when it came to an electric SUV from the Daimler stable.

It is sleek, streamlined and smooth, with panels that almost look like they’re formed from liquid. And it has the eco-edgy graphics you’d expect, with a specific grille treatment (yes, a real grille), headlights that are unlike any other Benz (they even have an LED that runs the width of the grille), and a rear-end style that looks almost like it was penned with another Stuttgart-based brand in mind… Porsche. I’m talking about Porsche.

But one thing that I really love about the EQC is its moustache. It's more prominent when the car is finished in white paint, but there’s a moustache that former Daimler chief Dieter Zetsche himself could be envious of. And he had one helluva soup strainer.

It is clearly made to be slippery, despite essentially sharing its underpinnings with the more conventionally angular - yet still rounded-edged - GLC SUV.

While it is a nicely styled gizmo, I found there are some things that could be annoying.

For instance, I was trying to plug in at night in a dark area, and while there is a small light above the charge port, other EVs have a light that actually illuminates the area where you’re plugging in. 

And also, the plug port is on the driver’s side. If, like me, you had to charge up with the car on the street, it just adds a little bit more anxiety to the whole situation. I shudder to think what could happen if the charger was hit by a passing car - folding the mirrors in is one thing, but you can’t fold the power cable! The lead for the charger is long, thankfully. 

I know, most people (maybe even all people!) who buy and EQC are going to have undercover parking in a garage or carport, but it’s still worth remembering that the filler isn’t on the kerb side like a number of other EVs. 

It has almost identical dimensions to that car: 4774mm long on a 2873mm wheelbase, with a width of 1884mm and a height of 1622mm. For context, GLC is 4669mm long, same wheelbase, a bit wider (1890mm) and just a little more height (1639mm).

What about interior design? Well it’s also familiarly different, with a number of changes to the materials used but still the same tech and comfort you’d expect. Check out the interior images in the section below.

The front is roomy enough that you don’t feel penned in, and the seats hug you nicely into place. The armrest sits a little too high for me, but I like that it slides forwards. The heated function is welcome, and the seats remain supportive on a longer trip.

Storage is best up front, with a couple of cupholders, plus decent space and drink bottle holders in each door bin. The glove box is quite deep, although I reckon you’ll pop a rib if you’re on the shorter side trying to access it from the driver’s seat!

In front of the gear-selector is where all of the charging options are and its easy to have them all in one place, with two USB-A ports, a 12-volt socket and a wireless charging pad, although it’s easy for your phone to slide off while you’re driving. For a flagship grade, it's a little disappointing we're not seeing any faster USB-C ports.

At 9.3 inches, the multimedia display isn’t the largest, but it looks more considered than the usual ‘tablet-stuck-on-the-dash’ styling we’re seeing lately. Overall, the touchscreen is responsive and the system is simple to use. The wireless Apple CarPlay also starts up quickly and maintains a reliable connection.

One small gripe is that the volume controls are tucked away on an easy-to-miss stalk that sits behind the steering wheel. I wish they were on the steering wheel itself... because you forget they’re there.

The back seat is a little awkward to access as an adult, with a relatively small door aperture that makes it easy to knock your head on the way in. There’s also not a stack of legroom behind my driving position, and I’m only 168cm. It should suit two kids reasonably well, although my nine-year old notes the armrest sits too high and the seats are quite firm.

Amenities are decent, with two USB-A ports, map pockets and multiple drink holders.

There are two ISOFIX child-seat mounts and three top-tether anchor points, but two seats will fill this space best. You’ll also need to be careful of knocking your head when buckling any tots in.

The boot is the standout, with up to 485L of capacity when all seats are in use and that can jump up to 1268L when the rear row is folded flat.

Its capacity is more than some mid-sized SUVs, and it's handy that you can adjust the floor to two positions. It’s been more than enough for all of my family’s errands this week.

This grade also gets a powered tailgate and a temporary spare tyre.

If you’re thinking the EQC looks like a seven-seat SUV, you’re wrong. It’s a five-seater, with a decent sized boot, too.

The luggage capacity is 500 litres, which is decent for a car of this size, but bear in mind there is no spare wheel under the boot floor. 

Rear seat space is reasonably spacious for someone my size (182cm) sitting behind their own driving position, with decent knee and toe space. Headroom is not terrific, though, and anyone taller will need to watch their head as they get in and out of the car as the top sill eats into space quite a bit. 

Any middle-seat passengers might find the room a little less likeable, as the transmission tunnel intrudes quite a bit. Those with big feet might find shoehorning themselves in and out a bit of a challenge as the sills are quite large, and our car even had optional ($1200) “aluminium-look running boards with rubber studs” - side steps, essentially. They get in the way, too.

But if you’re just sitting two abreast in the back the seat comfort is really good, the trim quality is excellent, and there is a flip down armrest with the storage bin and pop out cupholders. There are rear air vents (no climate control adjustment in the back, though, and no USB charging either), and there are two map pockets, plus bottle holders in the doors. Up front you will find a mix of familiar elements if you’ve sat in any recent Benz model, but a few unique finishes and trim elements that might be new to you.

There’s a beautiful horizontal fin theme that runs around the cabin, as well as the now-traditionally audacious looking Burmester sound system speaker covers. They don’t quite gel with the aesthetic, to my eye. 

The dash-top material - “fine surface texture”, as Benz calls it - is unlike anything else we’ve seen from the brand, it’s kind of like a soft silky slippery fabric trim. While there are lovely copper trim elements that just add something visually entertaining and appealing to the space.

There is a large covered centre console bin with 2x USB-C charge points and there is an additional USB-C upfront next to the wireless phone charger. The Mercedes touchpad system that aligns with the MBUX media screen is reasonably easy to get used to, but being a Benz there are plenty of options for usability - the centre screen is a touch-capacitive unit, or you can use the steering wheel-mounted controller on the left side of the wheel to control the middle screen. The right thumb controller manages the driver info screen.

It was mostly very easily managed, although the menus did get stuck at times for me - mainly in the section around the energy consumption. Plus I tried the whole “Hey, Mercedes” command thing, and it failed on numerous occasions. 

The EQC is available in two separate lines at the moment. The first is the standard EQC 400, which has a list price of $137,900 plus on-road costs, and then there’s the Art Line edition for $143,800.

There’s no haggling, either. The EQC is part of Benz’s standardised pricing model, and there are nine dealerships/retailers Australia-wide that handle orders for the EQC. Or you can buy it online, if that’s more convenient! However, as we reported at the Australian launch of the EQC, the wait time can be long - up to seven months from clicking ‘order’ to the car arriving in Australia.

What will you get if you do order an EQC? It’s hardly an affordable midsize SUV, but you’re paying for new technology - and you’re getting a pretty well kitted-out car, too. 

The standard equipment list includes the AMG Line exterior package, 20-inch alloy wheels, LED headlights and daytime running lights, and a sunroof. 

The interior gets the AMG Line treatment with leather upholstery, as well as a 13-speaker Burmester sound system, keyless entry, push-button start, electric tailgate, a head-up display, Mercedes-Benz’s MB-UX media system with twin 10.25-inch screens including Apple CarPlay and Android Auto smartphone mirroring tech, DAB digital radio, sat nav and the option of augmented reality navigation instructions. That system also incorporates Mercedes-Me Connect online capability, including web search. 

There’s also an ambient lighting system with 64 colour choices, dual zone climate control, and heated front seats with electric seat adjustment and memory settings. 

Thrown in for nix is a five-year Chargefox subscription. Chargefox is Australia’s largest car charging network, with fast charger stations stretching from Cairns to Adelaide (and there’s a cluster in WA as well). 

There’s also a comprehensive safety technology suite included. All the details are covered off in the safety section below.

How about rivals? Well, its most natural competitors include the Jaguar i-Pace (from $124,100) and Tesla Model X (from $133,900), and there'll be an Audi e-tron electric SUV on sale in Australia by the end of 2020.

You might also think about the not-quite-fully-electric likes of the Volvo XC60 T8 plug-in hybrid (from $98,990), or even the plug-in hybrid Mercedes GLC 300e (from $83,500). 

The Esprit Alpine is now a mild-hybrid, combining a 1.3-litre four-cylinder turbo-petrol engine with a 12-volt hybrid system to produce up to 116kW of power and 270Nm of torque. But that’s only 1.0kW and 8.0Nm more than the previous iteration, and it doesn’t improve overall fuel efficiency, so the benefits of the new system are limited on paper.

The idea behind the mild-hybrid system is to improve power delivery off the mark, but a firmer commitment to a proper hybrid powertrain would have done more to improve the Arkana’s efficiency and competitiveness in this increasingly electrified segment.

It’s front-wheel drive and uses a seven-speed dual-clutch automatic transmission, which can seem a little unsure of itself at lower speeds but settles into its rhythm and feels more confident on the open road.

The EQC has a power output of 300kW and it has 760Nm of torque, which is enough to see its claimed 0-100km/h acceleration pegged at just 5.1 seconds.

The EQC’s top speed is 180km/h (limited for the sake of the batteries), and it has an 80kWh lithium-ion battery pack.

It uses a pair of asynchronous motors - one front, one rear - and they can alternate to do what’s best in the situation - be it working in 2WD (RWD or FWD), or in AWD. 

If you’re thinking about an EQC as a towing option, the towing capacity is 750kg for an un-braked trailer and 1800kg for a braked trailer.

Despite now being a mild-hybrid, its combined fuel consumption remains unchanged at 5.9L/100km. With its 50-litre fuel tank, that gives it a theoretical driving range of up to 847km, which is still a pretty great result for a family SUV.

My real-world result came in at 6.7L/100km after a mix of highway and urban driving, which is a respectable result and not too far off the official figure.

With an 80kWh battery pack and a Type 2 CCS plug (up to AC 7.4kW / DC 110kW) the charge times vary pretty greatly depending on what output you’re powering up from.

Mercedes-Benz says a DC fast charging station should be able to replenish the battery bank in 1 hour 22 minutes (at a maximum of 110kW, though some Chargefox stations offer charge rates up to 350kW) while an AC charging station (like you’d find in car parks) or Mercedes-Benz’s own Wallbox system should take about 12 hours 13 minutes.

Charging from a regular household powerpoint is a last resort option. It is claimed to take 46 hours 40 minutes from empty to full (230-volt outlet, 10-amp/2.3kW). I plugged in to a powerpoint in my house and the car’s info display was stating it would take 9.5 hours to achieve the remaining 16 per cent of charge. It didn’t get to 100 per cent before I had to unplug, however.

My not-so-urban test drive loop commenced with 97 per cent of battery charge and an indicated range of 363km available. The idea was to get a feel for the “range vs reality” of the situation, so I did it in Comfort drive mode with the climate control active and no intent to either thrash the vehicle or baby it to save battery.

My drive ended with 36 per cent indicated charge remaining, after I’d covered 231.6km. That means, based on the car’s own algorithm, that it would have covered 315km before the battery was depleted, which is a long way short of the claimed 434km range.

The indicated energy consumption was 20.8kWh/100km, which is ‘thirsty’ for an EV. On our recent electric car comparison test, the most efficient of our EVs - the Hyundai Ioniq Electric - used just 13.0kWh/100km. Yes, I know the EQC is a lot heavier (2425kg kerb weight), but even the Tesla Model 3 was notably more efficient (18.5kWh/100km) than the EQC over very similar terrain and driving.

However, our testing saw us return an even better consumption rate than Mercedes-Benz’s claimed figure, which is 21.4kWh/100km.

The Arkana can access a decent amount of power once you’re up to speed, but it can feel underwhelming off the mark. It’s also surprisingly easy to lose a little traction when you need to accelerate quickly from a stop.

That said, once you’re up to speed on the open road, it’s more than capable of keeping up with traffic or overtaking when needed.

The suspension is on the firmer side, so you do feel some of the smaller bumps through the cabin, but otherwise I like the handling.

There’s not much body roll through corners and the steering feels responsive, making the Arkana reasonably enjoyable to drive.

The cabin is relatively quiet, although some road noise creeps in on the highway. There are three drive modes that are easy to cycle through, and Sport mode offers slightly sharper gear shifts at lower speeds, which helps give the powertrain a little more urgency.

Visibility is good from my driving position, with a fairly commanding view of the road through the front and sides.

The Arkana isn’t too difficult to park given it’s not a particularly large car, but the 360-degree camera system is underwhelming compared with some of its rivals. My husband reckoned he’d seen better graphics in 8-bit Tetris…

If you have a garage and a Wallbox connector, there’s no reason the Mercedes EQC couldn’t be a terrific option as a commuter, a second car, or even your primary vehicle. 

The thing with all electric cars is that it’s about settling into a rhythm. If you use the car to commute to work, maybe you can charge it there. Or you might have a solar array and charge at home.

No matter the situation, you’ll be getting a rather nice vehicle to live with, based on my week with the EQC.

It’s a plush car, that’s for sure. The silence it offers is truly relaxing, and there’s effortless torque to pull you away from a standstill. The way you can build pace to overtake, the rush of noise-free acceleration, is pretty astounding. Perhaps not as visceral as in a GLC 63 AMG, but it’s still an experience.

The steering is direct and doesn’t require much thought, though it does lack a little bit of feel. But it’s easy to predict and quick to respond, making for pleasant progress around town. It’s easy to park, as well, with a great surround view camera system, as well as front and rear parking sensors. And if you’re not confident, the car has semi-autonomous parking, too.

The brake pedal feel takes some acclimation, because it responds pretty well, but the action is hard to modulate at times. That is partly due to the brake regeneration system, which actively captures energy that would have otherwise been lost during braking. You can adjust the level of aggression of the regen brakes, too, by tapping either the up or down shift paddles. The most aggressive setting will almost pull you up to a halt from urban speed without any brake pressure required.

The suspension of the EQC feels more settled than the last GLC I drove, and that could be in part due to the extra weight and stiffness of the battery cell under the body. The centre of gravity feels low, and it feels stuck down to the road in most situations.

The ride is mostly fine, but with big 20-inch wheels and low profile tyres, it can jar on hard edges. I also noticed that it can feel a bit unsettled at higher speed, as the body moves around - from side to side - more than I would have expected. It deals well with undulation changes and big dips, and if the surface is good, so are the comfort levels in the cabin. 

It’s a Mercedes-Benz, so as you’d expect the safety offering is comprehensive and extensive. 

The EQC received a five-star ANCAP crash test rating in 2019, scoring highly for child occupant protection in particular. But it also has all the safety assist nannies you’d expect, too.

There is autonomous emergency braking (AEB) with forward collision warning that works from 7-200km/h, plus active lane keeping assistance from 60-200km/h and lane departure alert, along with active cruise control, blind spot monitoring, rear cross traffic alert, rear AEB, driver fatigue monitoring, auto high beam lights and tyre pressure monitoring. 

There are nine airbags (dual front, front side, rear side, curtain and driver’s knee), and the EQC has a pair of ISOFIX anchor points for baby seats and three top-tether points to affix child seats.

The Arkana is offered with Renault’s five-year, unlimited-kilometre warranty, which is now considered a below-average term for the class, although you do get five years of complimentary roadside assistance.

Servicing intervals are well spaced at every 12 months or 30,000km, which is great if you do heavy kays each year.

Renault also has an assured pricing structure for its scheduled services, with the Arkana averaging around $477 per service across its first five workshop visits, although the fourth is notably more expensive at $859.

Renault currently has 52 locations listed across Australia, although that figure includes some service and parts-only locations, so the network isn’t quite as extensive as some of the mainstream brands.

It mightn’t have the same method of propulsion as a petrol or diesel Merc, but it has similar service requirements. You still need to take it to the workshop for maintenance every 12 months - or every 25,000km! - whichever comes first.

Owners can either pay as they go for servicing, or pay up front and bundle it into their finance. The upfront rate is $1350 for three years/75,000km. Pay as you go will peg you along at $450 (year one), $750 (year two), $450 (year three). 

When the EQC launched it came with a three-year/unlimited kilometre warranty plan, but that was recently updated to a five-year/unlimited km plan, bringing Benz inline with the likes of Korean luxury maker Genesis, not to mention the majority of mainstream car brands.