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    Transmission failure in 2011 Holden Cruze

    Holden Holden Advice Holden Cruze Holden Cruze Advice Holden Cruze 2011

    Our 2011 Holden Cruze CD suffered a major transmission failure while we were travelling at 110 km/h on the freeway, causing it to pull up extremely rapidly, changing gears and over-revving the engine in the process. It all happened very quickly and was a terrifying experience; we were lucky no vehicles were behind us at the time as the situation could have resulted in a major accident. The dealer diagnosed transmission and oil cooler failures. Holden Customer Care has agreed to replace the transmission, but insist that we are responsible for replacing the oil cooler at around $1600. We indicated that we are not happy with that and asked for review with their mechanics, which they did, but still insist that the oil cooler failure could not be due to the transmission failure. We disagreed. This has dragged on since late May, and we feel the response and lack of follow though by Holden is unsatisfactory. We have been without a car since then, have had limited communication from them, and would appreciate your opinion to assist us in reaching a resolution. This car has been ours since new; it has been serviced as per the book, and has had a relatively easy operating life.

    Answered by CarsGuide
    22 June 2017
    Graham Smith

    The transmission in the Cruze has been a major problem, but it seems that Holden has accepted that it’s an issue in your case by offering to replace it. But to link the cooler failure to the transmission problem you need evidence, and you don’t have that. If you feel strongly that Holden hasn’t responded the way it should have you should take your case to the state government consumer affairs people.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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