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Mercedes-Benz E-Class 2017: Apple car play control knob not working

Asked by Andrew

The Apple car play control knob in my 2017 Mercedes-Benz E-Class doesn’t shift to the next icon on the screen when I turn it. It plays up intermittently. The latest software update has been installed. I’ve made six visits to the dealer, but with no solution. Can you help?

Answered by CarsGuide

30 Nov 2018 Graham Smith

We contacted Mercedes-Benz hoping they might be able to throw some light on the problem, but without being able to see the car they couldn’t offer any help. Their suggestion, one I endorse, is to take the car back to your dealer and ask them to contact the Mercedes-Benz technical people for help.

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