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Ask Smithy Xtra Ranger cruise control recall

Asked by Trevor Lourensz

My Ford Ranger was one of those affected by the recall of the cruise control, and while I received notification of the recall by registered mail I believe that an e-mail message, mobile phone call, or an SMS should be the norm when safety is compromised like this. In a twist I took my vehicle to my dealer to have the cruise control disconnected, but received a call to advise that Ford had advised them that the cruise control was to be completely removed and not disconnected as previously advised, and that I would receive a refund of the cost of the cruise control. I directed them not to attend to my vehicle as I purchased the vehicle with a cruise control and will not have it completely removed for obvious reasons of non replacement, onus on myself etc. I called Ford?s customer service regards my actions and was advised the dealer was ill-advised and that Ford were obliged to have it repaired or replaced. Only Rangers sold from Feb 4, 2011 and unsold vehicles are to have the cruise control removed. I had the customer service person call the dealer while I held the line to ensure the communication was immediately conveyed. I then called the dealer to ensure the communication from Ford Aust was understood. The cruise control will only be disconnected. How come the customer had a sense of urgency and rectified the situation within 15 minutes when ?skilled? professionals are paid to do the job.

Answered by CarsGuide

15 Mar 2011 Graham Smith

Never take anything for granted, it pays to check and check again if you’re not certain that the work being carried out on your car is what is supposed to be done. Never feel afraid to ask questions, and always remember that you are the customer, the one who has spent the dollars to buy the car.

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