Are you having problems with your 2009 Volkswagen Golf? Let our team of motoring experts keep you up to date with all of the latest 2009 Volkswagen Golf issues & faults. We have gathered all of the most frequently asked questions and problems relating to the 2009 Volkswagen Golf in one spot to help you decide if it's a smart buy.
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We couldn't agree more. The dealer who did the pre-delivery should be sacked, and VW's attitude to its customers needs to be improved. The brand is being trashed by stories like yours.
Patience and persistence is the only way ahead for you. There are problems with the DSG, but VW seems to prefer to stonewall owners when they strike trouble with it instead of being pro-active and fixing it. Keep reporting the problems, keep demanding they be fixed, and consider legal action if it isn't fixed.
We put your complaints to VW and received this response from a company spokesman:
"As Simon has mentioned, he had two warranty claims on his vehicle, one in June 2010 and subsequently in March 2012. The diagnosis of a misfiring concern has been isolated to the fuel-injectors, which were scheduled for installation this week. All the work has been covered under warranty."
As you can see from the response VW feels that it has met its obligations by repairing your car under warranty, and for them, it seems, that is the end of the matter. But I agree with you that having spent a good deal of money on a supposedly quality-built car it is very disappointing to find you have to regularly take it back to fix what are quite serious problems. Waiting a long time for parts is also a regular complaint we hear from VW owners. In my view the company just doesn't get it.
You're a member of a large and growing club of disgruntled DSG owners. We have received lots of reports about DSG gearboxes malfunctioning, and we know VW has issued at least one service alert about oil contaminating the gearbox wiring and ECM, but it would appear that VW isn't the most responsive company when it comes to complaints from its customers. I can only suggest that you maintain the pressure on the dealer/company, and perhaps consider legal action.
Are you unhappy with the ride or handling? If not, my advice is to leave it alone.