Golf DSG

I am having problems with the DSG gearbox in the 2009 VW Golf I bought new. It's getting stuck in gears, and not changing. I have taken it to a Volkswagen dealer to be looked at a number of times, but they have said that 'it is normal', and it's the way I drive it. I have recently changed my driving style and it is still getting stuck in gears, both along the straight and going uphill. My father owns three Volkswagens with DSG gearboxes in his business, two of which he is also having problems with. I have heard numerous complaints by Volkswagen owners about the DSG. I have complained to Volkswagen Group Australia and am extremely disgusted with the service I have received from them. Volkswagen Australia has admitted to me that there are problems with the DSG, that they have been recalled in some countries, but not Australia. They are not helping and do not seem to know what to do. It has been clearly going on for a number of years but they are not doing anything. Any advice on what I can do would be appreciated.