VW customer attitude

In 2009, we bought a demo 2.0-litre diesel VW Golf Comfortline with just over 3000 km on the clock from a Brisbane dealer. We couldn't understand why the ride felt a little harsh and took it to a local dealer on the Sunshine Coast who found the spacers used to stop the suspension from working whilst being shipped from Germany were still in place. The car had been through a pre-delivery and the 1000 km service and the bright iridescent spacers remained in place. The result was a failed left hand suspension strut. I asked for both struts to be replaced, but they would only replace the one they found to be faulty. VW Australia was not in the least interested in my dilemma let alone the fact that one of their dealers had stuffed up big time. They, in fact slammed the receiver down on me whilst I tried to explain that both struts must have received similar wear and should be replaced. A couple of weeks afterwards, the second strut failed anyway, causing more waste of time on my part. The height adjustable cubby box lid also failed, and the poorly fitting gear lever boot should have been replaced, but I was told there was nothing wrong with it. Finally, I asked the dealer why the ground clearance at the front of the car was so poor and scraped every time we drove onto our driveway entrance, and could the clearance be increased. They just laughed and said that it's all part of the aerodynamic shape. For such an expensive small car, the most popular vehicle in the iconic VW range, it's a let down. VW needs to lift its game and to listen to its customers. We have since sold the car after reading more and more negativity about that model, especially since the warranty was about to expire and hearing of the horrendous cost of repairs.