Warranty

My 2017 Land Rover Discovery is 18 months old and has less than 28,000 km. So far the car has had four major oil leaks (rear timing plug loose, rear main seal leaking, front timing cover leaking, oil filler extension leaking), the auto transmission case is porous and leaking oil, the transmission needs replacing as per dealer’s report, but now JLR Australia are saying their engineers think it can be fixed instead of being replaced, the fan belt was not fitted correctly from factory and shredded so that all the pulleys need replacing, the windscreen is leaking water, and three different door seals need replacing. These are major issues on top of a pile of minor issues with the car. Any advice on what you think we can do would be much appreciated. We think the car should be replaced and so did the dealer, but JLR Australia said no.

Two weeks ago we bought a 2019 Mazda3. A week later we had problems with the navigator screen going completely dead whilst driving, and the radio went dead too. Phoned up Mazda dealer who told us to call NRMA. When I was talking to dealer on Bluetooth, he told me to press the home button and then even the Bluetooth went dead. Now our new Mazda has been at the dealer for two days and he told us to collect car, as there is nothing wrong with it. We insisted that what happened to us after one week is unacceptable, so he agreed to change the navigator screen. I have paid $30,000 for this car, but now I am very stressed as to why Mazda does not want to replace my car? Please help us. Should we have a new car instead of the one that gave us trouble after one week?

I have a Subaru. I’ve had the car serviced twice at the dealer’s I bought it from before moving to another dealer much closer to where I live. Upon checking the car out, the second dealer tells me the sump drain plug had been cross-threaded at last service, they attempted to fit the old and new plug unsuccessfully, they also had to replace the pan, cost $829.29. I contacted the first dealer and they said all the work carried out was not necessary bar the drain plug cost $80.00 and that was that. Subaru said it was faulty workmanship and referred back to the second dealer. What rights do I have in this situation?

I've only done 4600 km on my 2018 Kia Stinger, but I'm getting a rubbing grind noise every time from a cold start when turning the wheels. Then it will go away, seems maybe from brake disc of the wheels. Any advice on what else it could possibly be?

We makes all sorts of assumptions about the cover the manufacturer's warranty gives us, and we usually only find out what it doesn't cover when we strike a problem and find we're not covered at all.In essence, the warranty covers us against design and manufacturing faults that might crop up for a period or time or distance, whichever comes first. What it doesn't cover are the bits and pieces, known as consumables that regularly wear out or are replaced as part of regular servicing.Parts replaced during servicing are oil, oil filters, air filters, fuel filters, cam timing belts, spark plugs, spark plug leads and the like. Most owners are aware of the need to replace these parts and accept their replacement without complaint.Other parts that aren't covered, and not regularly replaced as part of the service routine, are brake linings, brake rotors, clutches and tyres etc. that inevitably wear out requiring replacement at the owner's expense.Complaints usually relate to these parts when they wear out faster than we expect and cost more to replace. Brake linings and rotors wear out much faster on today's cars than there ever did on cars in the past, much to the consternation of their owners.It has to be kept in mind that the braking performance of our cars is much higher than it ever was, the speeds we travel at and therefore have to brake from are much higher than they have ever been, the traffic we have to endure every day is much more congested then it has ever been, we have more traffic lights, stop signs, give-ways and speed zones than we've ever had, and we never used to have speed humps. All that contributes to brake wear, so it's no wonder our brakes wear out faster than they have ever done before.Clutches are also a particular complaint and wear out much faster than they have ever done in the past, but manufacturers are designing their cars closer to the limits of weight and performance than they have ever done, so clutches have less tolerance in them than they once did.Tyres also wear out faster. Cars today are heavier, suspensions are set more aggressively, engines have more power so the cars are faster, they brake more powerfully and all of that finds its way to the tyres that have to work much harder than the tyres of old.

Hyundai is studying an unprecedented eight-year warranty in an effort to arrest a sales slide in Australia's softening new-car market.The Korean giant - currently the country's third best-selling manufacturer - was one of the first to move to a five-year,

The one question that so many owners forget to ask themselves when purchasing a new car is what happens next? And that is actually the most important thing for you to know when making your purchasing decision.

I have seen a number of questions asked to the guide regarding the steering wheel peel that seems to occur in the 2010 Hyundai ix35. This is occurring badly in my ix35. I have not contacted my dealer, as I was not sure what the response would be. It seems from your replies to the other questions asked to you about this that there is something you might be able to assist with to get the ball rolling on some kind of replacement. If this is not possible, could you maybe suggest how I might be able to repair this myself? Is it difficult/expensive?

 

I bought a 2018 Jeep Compass and the car has had an oil consumption issue. Jeep want to replace the engine but I’ve refused to take the car back. I’m taking them to VCAT to try and get a refund. Just looking for some help/advice, and is this a common issue with the compass?

 

I’ve had several problems with my 2013 Jeep Grand Cherokee diesel model, which is now out of warranty. Whilst under warranty I complained about the gears not kicking in or unable to shift gears. The driver’s side seatbelt often gets stuck and you are unable to put it on. The driver’s headrest popped out just after I got out. The internal dash lights often turn off. I have complained to my local dealership and to no avail. Now, I’m told I have to foot the bill for the issues. Most recently I called with my complaints and was informed someone would contact me. That was two months ago. This morning I called roadside assistance, as I could not get the car into gear. How can I get my issues seen to?