Warranty

Toyota Australia has confirmed it is supporting the new Supra performance coupe with a five year/unlimited kilometre warranty, extending to seven years with the brand’s ‘Service Advantage’ program that requires owners to carry out full log-book servicing for the first five years of ownership.

I purchased a brand new Mazda 3 G25 GT auto hatch for my wife in June. The car was great until we took it to the dealer for its first complimentary check-up. It has done 700 km. We took it in and two weeks later the Mazda dealer still has it. Basically it has some sort of electrical or computer fault. The problem is Mazda created the problem by carrying out an update. The have replaced computer as per the latest recall. Car apparently wouldn't start at all after installing new part. I was informed they can start the car now. I am told by Mazda dealer that there are numerous fault codes that they are unable to fix. I have been in contact with both dealer and Mazda Australia. Initial response to my concerns was poor but now I am demanding a replacement or my money back. I have been totally let down and don't trust what I am being told.

 

Tesla Australia no longer boasts the longest warranty period Down Under, halving its aftersales care package from eight years/160,000km to four years/80,000km on vehicles purchased after February 1, 2019.The move means Kia Australia’s seven year/unlimited kilometre warranty is now the longest-running, full-time, new-vehicle assurance in the country, matched by a promotion from Mitsubishi on its Triton ute at seven years/150,000km.CarsGuide has contacted Tesla Australia to determine why the warranty period has changed, but we are still awaiting an answer.However, battery and drive unit coverage is still set at eight years for Tesla’s Model S, Model X and Model 3 vehicles.For 60kWh battery versions of the Model S and Model X manufactured before 2015, the warranty will cover up to 200,000km of travel.The just-launched Model 3 battery and drive unit meanwhile, will be covered up to 160,000km for the Standard Range Plus and Performance variants, while the Long Range version is warranted for 192,000km of travel.All Model 3 batteries are also guaranteed to retain a minimum of 70 per cent of its capacity over the period of the warranty.According to the electric vehicle (EV) maker, “these warranties cover the repair or replacement necessary to correct defects in the materials or workmanship of any parts manufactured or supplied by Tesla, which occur under normal use”.

I know what you're thinking; why should you care about lemon laws (essentially, laws designed to protect you if you've bought a car that turns out to be 'lemon', which is not so much a bitter fruit as a poorly built or defective motor vehicle)? You didn't buy a cheap and Chinese box of asbestos, and nor did you

Queensland will be the first state in Australia to implement explicit ‘lemon laws’ that will give buyers more protection when purchasing new and used vehicles.

What's the go with customer’s warranty when buying second hand from a dealer? They have told me I can only get my car serviced by them for warranty to stand. I was under the impression that you could get your car serviced anywhere.

My 2017 Land Rover Discovery is 18 months old and has less than 28,000 km. So far the car has had four major oil leaks (rear timing plug loose, rear main seal leaking, front timing cover leaking, oil filler extension leaking), the auto transmission case is porous and leaking oil, the transmission needs replacing as per dealer’s report, but now JLR Australia are saying their engineers think it can be fixed instead of being replaced, the fan belt was not fitted correctly from factory and shredded so that all the pulleys need replacing, the windscreen is leaking water, and three different door seals need replacing. These are major issues on top of a pile of minor issues with the car. Any advice on what you think we can do would be much appreciated. We think the car should be replaced and so did the dealer, but JLR Australia said no.

Two weeks ago we bought a 2019 Mazda3. A week later we had problems with the navigator screen going completely dead whilst driving, and the radio went dead too. Phoned up Mazda dealer who told us to call NRMA. When I was talking to dealer on Bluetooth, he told me to press the home button and then even the Bluetooth went dead. Now our new Mazda has been at the dealer for two days and he told us to collect car, as there is nothing wrong with it. We insisted that what happened to us after one week is unacceptable, so he agreed to change the navigator screen. I have paid $30,000 for this car, but now I am very stressed as to why Mazda does not want to replace my car? Please help us. Should we have a new car instead of the one that gave us trouble after one week?

I have a Subaru. I’ve had the car serviced twice at the dealer’s I bought it from before moving to another dealer much closer to where I live. Upon checking the car out, the second dealer tells me the sump drain plug had been cross-threaded at last service, they attempted to fit the old and new plug unsuccessfully, they also had to replace the pan, cost $829.29. I contacted the first dealer and they said all the work carried out was not necessary bar the drain plug cost $80.00 and that was that. Subaru said it was faulty workmanship and referred back to the second dealer. What rights do I have in this situation?

I've only done 4600 km on my 2018 Kia Stinger, but I'm getting a rubbing grind noise every time from a cold start when turning the wheels. Then it will go away, seems maybe from brake disc of the wheels. Any advice on what else it could possibly be?