Warranty

I purchased a new Hyundai Tucson Active X in May 2016. It was advertised as a 2016 model, but I later found out after the purchase that it was a December 2015 model but anyway … it has always been serviced by Hyundai at the exact km intervals when due. At the start of this year the engine had to be replaced as it started making a clicking noise while I was driving it to a Christmas function one day. The Hyundai dealership I have always taken it to replaced the engine. I have also had a fault with the left blinker not always going on or staying on when switched on, which has been mentioned to them multiple times, but still always plays up every time I pick up my car and I have to mention it to them again. Now yesterday, when I was driving, my reversing camera got stuck on my screen and wouldn’t go off even when changed to park/neutral/drive etc. I tried turning my car off and leaving it for a minute and turning it back on but still no luck. As well as that, yesterday just after the reversing camera started playing up, the brakes started making a clicking noise from near the gears area when pressed when in park, but not at any other time.

What is going on with my car? I purchased a new car hoping that these sorts of things wouldn’t happen. Have I been sold a dud? I loved my car when I first had it, and planned to update in another year or so, giving my car to my husband and I would just get a new Hyundai. But unfortunately after these experiences so far, there is no way I would be buying a new Hyundai or recommending a Hyundai Tucson to anyone. What is going on with my car and why are there so many issues? Should I contact Hyundai head office?

I'm currently battling with Holden on warranty for a faulty steering rack in my 2017 Holden Colorado, which I ordered from the dealer with a 2-inch lift kit, and is on its second going third new rack! The first rack was replaced at 18,000 km with, their words "some sort of internal fault", the cause of which the dealer could not explain. This was an approved warranty repair through Holden. I did not want a new rack and I asked for a new vehicle arguing it was a major fault (along with numerous other problems I'd had and still having). Holden denied my claim saying they did not class my rack failure as a major fault? That rack lasted until 40,000 km before it had the same issue. So the dealer once again set about replacing the rack with another new one, still no wiser as to what was causing the fault or what the actual fault is. Once fitted the new rack must be calibrated to the vehicle because it is electronic steering. The rack failed to calibrate to the vehicle prompting the dealer to ring Holden Tech who asked if the replacement had been approved through the warranty department. When the warranty dept. asked if any modifications had been done they told them there had been a lift installed. At that point Holden denied warranty on my repair sighting that they believed that the issue was caused by the lift kit. The dealer put my old faulty rack back in the vehicle and told me it was safe to drive but the issue (remember they don't know what the actual fault is?) would continue to get worse and would need replacing in time. I have this in writing. My argument is: The warranty was approved the first time, why not this time? Also, do they need to prove that a particular aftermarket problem is causing the issue to deny warranty? And finally, the aftermarket suspension was ordered as part of my dealer delivery. So is it not the responsibility of the dealer, that if a part they had fitted for me causes another part to fail that they must replace the said part? Where do I stand on this?

I'm currently battling with Holden on warranty for a faulty steering rack in my 2017 Holden Colorado, which I ordered from the dealer with a 2-inch lift kit, and is on its second going third new rack! The first rack was replaced at 18,000 km with, their words "some sort of internal fault", the cause of which the dealer could not explain. This was an approved warranty repair through Holden. I did not want a new rack and I asked for a new vehicle arguing it was a major fault (along with numerous other problems I'd had and still having). Holden denied my claim saying they did not class my rack failure as a major fault? That rack lasted until 40,000 km before it had the same issue. So the dealer once again set about replacing the rack with another new one, still no wiser as to what was causing the fault or what the actual fault is. Once fitted the new rack must be calibrated to the vehicle because it is electronic steering. The rack failed to calibrate to the vehicle prompting the dealer to ring Holden Tech who asked if the replacement had been approved through the warranty department. When the warranty dept. asked if any modifications had been done they told them there had been a lift installed. At that point Holden denied warranty on my repair sighting that they believed that the issue was caused by the lift kit. The dealer put my old faulty rack back in the vehicle and told me it was safe to drive but the issue (remember they don't know what the actual fault is?) would continue to get worse and would need replacing in time. I have this in writing. My argument is: The warranty was approved the first time, why not this time? Also, do they need to prove that a particular aftermarket problem is causing the issue to deny warranty? And finally, the aftermarket suspension was ordered as part of my dealer delivery. So is it not the responsibility of the dealer, that if a part they had fitted for me causes another part to fail that they must replace the said part? Where do I stand on this?