Renault FAQs

Renault Megane 2015: Warranty on DPF unit block

I understand your frustration; I also agree that diesel buyers should be made aware of the possible consequences resulting from the way they will use the car. Blocking of the DPF because of being used on short, low speed trips is quite common across most brands, so it could be argued that you should have done you homework and known that. As to whether you have good grounds for a refund I can’t say, but I suspect you could request a refund, or part refund, as a gesture of good will from Renault.

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How long do customers wait for replacement parts?

That is appalling service. If the required parts were not available here they should have been airfreighted in. Contact Renault's customer help service and ask for their help. (Ph 1800 009 008).

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Best car for a sales rep?

I would question the Renault if you're doing lots of kays in then country. I'm sure it would be reliable, but having it serviced when you need to could be an issue if you're away from a main city. The Kia is a good choice, so too are the Mazdas. You could add the Honda Accord, Subaru Liberty and Suzuki Kizashi to your list.

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