Mazda Problems

The CVT transmission in the Jazz was prone to shuddering. To fix it Honda introduced a service requirement on the transmission, basically to change the oil. The automatic transmission in your Mazda is not a CVT, and does not suffer the same problem. But automatic transmission specialists will always tell you that it's wise to service automatic transmissions to prolong their life. It's even more important if you do a lot of towing.

The Focus is a great driving car, but there are serious issues with its dual-clutch automatic transmission, so serious you should avoid it, or buy a manual. Consider others like the Mazda3, Toyota Corolla, Honda Civic, Kia Rio, etc.

As promised when you first contacted us we got in touch with Mazda about the problem with your GPS, and we finally got a response. Unfortunately, it doesn't answer your question. A company spokesman told us that: "without actual car details (of your car) it is difficult to comment or provide accurate feedback, so we would highly recommend that the customer (you) contacts Mazda Customer service, which allows us to look into his situation and communicate with him direct." So, get on to Mazda and put your request directly to them.

It's most likely an intermittent fault with a sensor. By restarting the engine you are rebooting the computer, which is a sign of a fault in the engine management system.

It's probably easier to eliminate those that don't stack up, those being the VW Golf, Holden Cruze and Ford Focus.

All have transmission questions over them.

The best options would be the Mazda 3 and the Hyundai i30.

No, not in 2004, but a four-wheel drive model, the MPS, was introduced in August 2005.

There have been a number of reports of engines failing because the oil has become contaminated with diesel fuel, so you're not alone there. I would urge you to request a goodwill payment from Mazda for at least part of the cost of a new engine. As your car is eight years old and has done 120,000 km you're unlikely to get a new engine from Mazda, but I think you have a good claim for a part payment. Once the engine is replaced I would suggest you change the oil more regularly than is recommended by Mazda.

The Focus is a good car with a serious flaw; it has a dual-clutch automatic transmission that gives trouble. I would happily have a 2012 Focus with a manual gearbox, but I wouldn't buy one with a dual-clutch auto. I'd be looking at a Japanese or Korean brand and going for something like a Mazda 3, Honda Civic or Accord, Hyundai Elantra with a good record of reliability.

I agree that Mazda's response is unsatisfactory. It remains Mazda's responsibility to carry out repairs on your car. I can only suggest you persist to the extent the dealer and Mazda know that you won't go away until they give you a satisfactory response.

With your slim budget you're looking at a 2010/2011 model, which will have on average around 150,000 km. It will be hard to find anything under that sort of mileage. At that I would be loathe to suggest a European brand, given that repairs can be expensive. Having ruled out the Tiguan I would suggest a Honda CR-V or a Mazda CX-5.