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    Broken 2013 Mazda3 navigation

    Mazda Mazda Advice Mazda 3 Mazda 3 Advice Mazda 3 2013

    The navigation system in my 2013 Mazda3 sedan has failed to operate for some months. This was reported to the Mazda dealer when the car received the 2-yearly service. The fault was not fixed at that time but the service report was endorsed that the dealer would contact me when new software was available. This problem was also reported to Mazda in Melbourne, who responded by saying that a Customer Service Officer would contact me re the problem. I have not been contacted by any Customer Service Officer from Mazda, despite having advised them again of the problem, which I believe is not only confined to my car. Having dealt with Mazda for over 40 years, their response to my query is unsatisfactory to say the least.

    Answered by CarsGuide
    27 April 2017
    Graham Smith

    I agree that Mazda's response is unsatisfactory. It remains Mazda's responsibility to carry out repairs on your car. I can only suggest you persist to the extent the dealer and Mazda know that you won't go away until they give you a satisfactory response.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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