Hyundai Problems

A Technical Service Bulletin (TSB) from Hyundai back in 2011 stated any manual, two-wheel-drive Hyundai was OK to be towed four-down behind a motorhome. So far Hyundai has not indicated there has been any change to this TSB. When looking at cars to flat-tow behind a recreational vehicle (RV) ensure the tow vehicle has the required rating to tow the mass you’re intending to pull.

You can work this out mathematically if bald numbers don’t scare you. The petrol four-cylinder Santa Fe is $3000 cheaper than the diesel. In all-wheel-drive form, the diesel has an official combined fuel consumption figure of 7.5 litres per 100km, while the petrol scores 9.3 litres. That means, that for every 100km travelled (based on those official test figures, remember) the petrol will use 1.8 litres more fuel. Based on $1.50 per litre, that means the petrol will cost about $2.70 more to run for every 100km, and that means you’d need to cover roughly 111,000km before you broke even on the extra purchase-price of the diesel. Even then, it’s not that simple as the diesel might be more expensive to service and maintain. Either way, though, petrol starts to look good.

That said, you sound like you’re in the perfect situation to make the most of a diesel engine. Yes, the turbo-diesel will tow a small caravan better than the four-cylinder petrol Santa Fe and, provided you do at least some country driving every month or so, you shouldn’t need to worry about the diesel particulate filter filling up or failing. Country driving will also stretch the diesel’s fuel consumption advantage further.
My advice? Drive both and make a decision based on the smoothness of the petrol or the relaxed flexibility and towing smarts of the diesel.

As the car is still under warranty you should certainly contact the dealer and express your dissatisfaction and ask them what they are going to do to fix your car. If that doesn’t get a positive response then contact head office.

$27,790 would be a good price. I wouldn’t pay any extra for the accessories you quote, I would want the dealer to include them. The protection packs are a dealer thing, so shop around to see what best suits you.

If she’s been happy with her Accent, then perhaps a Hyundai i30 Active would be a good bet. It has Bluetooth, a rear view camera and GPS standard, so ticks all the boxes.

Unfortunately, you’re unlikely to get a manufacturer to pay for repairs on a car that is well and truly out of warranty (as a 2013 Hyundai, which came with a five-year warranty, is). The difference would be if the faulty radio was a pre-existing condition that Hyundai had been notified of before the warranty ran out.

It’s very unlikely that a car-maker would issue a recall for something like a faulty radio, as recalls are generally caused by safety-related problems and faults. But manufacturers do issue TSBs (Technical Service Bulletins) for non-safety problems.

I have heard of Hyundai radio units giving trouble, usually starting with a lack of volume and working their way up to no sound and then no power at all. The good news is that the trade knows about it and there are specialists who have a dedicated fix for these units. In the meantime, it would certainly be worth asking your Hyundai dealer if they’ll fix or replace the head-unit. For instance, since you’re obviously a Hyundai family, or if you were a long-time, repeat customer, you might find the dealership will listen sympathetically in order to keep your business into the future. But don’t go to the bank on it.

It’s a fact of life, Ted, that fuel-efficiency has been a big focus for car-makers in the last decade. So, the most economical models tend to be the newer ones which tap into better technology (such as stop-start functions) and improved engine and driveline designs.

But beyond the improvements in petrol-engine technology, diesel engines have brought some big improvements, as have hybrid vehicles. The real headline makers have been, of course, the plug-in electric vehicles which are now available second-hand for sensible money. I’ve seen Nissan Leafs for sale for less than $20,000 and the plug-in hybrid Mitsubishi Outlander PHEV for similar money.

If economy is your number-one aim, stay away from all-wheel-drive cars as the extra driveline friction requires more power and, therefore, fuel to drive it. And don’t forget that how you drive, where you drive and even whether you check you tyre pressure regularly can also have a huge effect on your ultimate fuel economy.

The Kia’s seven-year factory warranty is – and should be – a big selling point. But that’s countered by much more expensive servicing over the Hyundai. Keen driveaway pricing also works in the Kia’s favour, however. Frankly, both are great cars with lots of useable performance (they share the same engine, actually) and practical layouts.

So, it could come down to a philosophical debate: The i30 N Line sits one rung below the hero i30 version, the N. The GT, meanwhile, is the flagship Cerato, so you don’t need to explain to the neighbours why you didn’t buy the flashest one. But for a lot of buyers, a manual transmission is the gearbox of choice in quick little hatches like these, and only the Hyundai offers a six-speed manual or a seven-speed DCT. In the Kia, it’s the DCT or nothing.

With that list of problems, I’d be looking at having the body computer checked, at either a Hyundai dealership or a known automotive electronics specialist. Modern cars have computers to control not just the engine and driveline’s behaviour, but also the functions you’ve mentioned.

Central locking and sunroof problems are classic examples of a body computer that is not playing the game. You might find a specialist can reboot the computer to fix these flaws, but you may also be looking at a complete computer replacement.

But before you do any of that, try this little hack: Lock the vehicle and when you press the button to unlock it, hold the unlock button down for at least 30 seconds. Believe it or not, this can sometimes re-set the body computer and will fix all your problems. It’s a bit of a long-shot, but definitely worth a try.

The petrol V6 has a timing belt and should be changed every 90,000 km. The diesel has a chain that doesn’t require replacement.